Mapbox

Support Engineer

• Break down complex customer questions into manageable pieces and find solutions in the Mapbox stack; communicate those solutions concisely and friendly
• Analyze user feedback using tools like Zendesk and Jira and translate it into actionable next steps for product engineers
• Work closely with key accounts as their go-to point of contact and provide dedicated support
• Leverage software engineering or support engineering experience to provide a customer-first approach
• Take on proactive projects to address customer trends and anticipate needs
• Participate in on-call rotation with the support team to ensure 24/7 availability for customers
• Use technical writing skills in English to clearly articulate solutions to technical problems
• Collaborate with engineering and Technical Program Manager teams to ensure customer needs are met

Technical Support Engineer II

Operations

• Report directly to the Head of Data RAVE and work with ~200 Mapbox employees including managers
• Support the Head of Data RAVE in identifying process improvements by gathering data and feedback
• Analyze operational processes, audit KPIs, and recommend improvements
• Improve organizational processes, workflows, and metrics and implement changes
• Create, manage, and deliver performance goals for teams and report results
• Create operations strategies and policies focused on optimization and minimizing expenses

Manager, Data Services Operations

Engineering Manager

• Mapbox is the leading real-time location platform powering navigation of people, packages, and vehicles
• Maps SDK team builds open-source libraries that power mobile maps across diverse devices
• Lead the Nav SDK team in advancing the maps and navigation ecosystem at Mapbox
• Mentor and develop engineers, fostering growth, creativity, and innovation
• Promote collaboration and data-driven decision making to fuel success
• Drive strategic objectives and align team work with company and product goals
• Partner with Product and Engineering to define product roadmaps for Maps SDKs
• Shape the vision and evolve rendering engines, contributing to business and product planning

Engineering Manager, Navigation SDK

iOS Engineer

• Mapbox is the leading real-time location platform for a new generation of location-aware businesses.
• The Navigation SDK team builds frameworks and applications that power navigation everywhere for automotive, logistics and consumer apps on Android, iOS and Linux.
• Be responsible for feature development in SDK and application layers;
• Create an out-of-the-box solution utilizing multiple Mapbox SDKs: Navigation, Maps and Search - to get our customers’ apps up and running at virtually no cost;
• Work on the latest technologies including AI, SwiftUI and TCA (The Composable Architecture);
• Working closely with Android teams on system design and feature parity;
• Manage testing pipeline and release artifacts;
• Provide comprehensive documentation developers will find easy to follow;
• Review code and design documents, shepherd feature releases;
• Evaluate the quality, reliability, and capacity requirements of our user-facing products and become a well-rounded owner of what you deliver;
• Work with product owners, sales engineering, and management to drive future product direction.

Software Development Engineer II, iOS, Navigation SDK

• Build frameworks and applications that power navigation across Android, iOS and Linux for automotive, logistics and consumer apps.
• Be responsible for feature development in SDK and application layers.
• Create out-of-the-box solutions using Mapbox SDKs: Navigation, Maps and Search.
• Work on latest technologies including AI, SwiftUI and TCA.
• Collaborate with Android teams on system design and feature parity.
• Manage testing pipeline and release artifacts.
• Provide comprehensive developer documentation.
• Review code and design documents, shepherd feature releases.
• Evaluate quality, reliability, and capacity requirements of user-facing products.
• Work with product owners, sales engineering, and management to drive product direction.