Mapbox

Technical Support Engineer II

Mapbox

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $94,350 - $127,650 per year

Job Level

Mid-LevelSenior

Tech Stack

AndroidiOSJavaKotlinObjective-CSwift

About the role

  • Break down complex customer questions into manageable pieces and find solutions in the Mapbox stack; communicate those solutions concisely and friendly
  • Analyze user feedback using tools like Zendesk and Jira and translate it into actionable next steps for product engineers
  • Work closely with key accounts as their go-to point of contact and provide dedicated support
  • Leverage software engineering or support engineering experience to provide a customer-first approach
  • Take on proactive projects to address customer trends and anticipate needs
  • Participate in on-call rotation with the support team to ensure 24/7 availability for customers
  • Use technical writing skills in English to clearly articulate solutions to technical problems
  • Collaborate with engineering and Technical Program Manager teams to ensure customer needs are met

Requirements

  • 3-5+ years of experience with native mobile development on either Android or iOS platforms
  • Mobile development experience with proficiency in Java, Kotlin, Swift, or Objective-C
  • Previous experience providing technical support to key clients
  • Familiarity with Zendesk, GitHub, Slack, and Jira
  • Experience working collaboratively with engineering and product management teams throughout the software development process
  • Strong debugging skills to troubleshoot and solve technical issues; ability to escalate issues appropriately and effectively
  • Customer engagement skills to provide friendly and effective support
  • Excellent written and communication skills in English to clearly articulate technical solutions to customers
  • Formal or informal education experience related to computer science or software engineering
  • Knowledge and experience with geospatial tools are a plus
  • Previous experience with Mapbox is an advantage
  • Participate in on-call rotation (24/7 availability)
  • E-Verify participation to confirm employee work authorization (U.S. work authorization requirement implied)