About the role
- Facilitate the sale of Manulife Bank’s mortgage solutions
- Collect all required documentation from clients and package mortgage deals
- Work directly with Mortgage Specialists to gather information and answer questions
- Maintain client engagement and ensure administrative requirements are met
- Order appraisals and act as a liaison between MS and all related parties
- Address head office inquiries and resolve issues in a timely manner
- Coordinate field activities and direct business to appropriate bank servicing unit
Requirements
- 2+ year previous experience in residential mortgage administration
- Ability to influence and communicate effectively with Mortgage Specialists
- Solid financial services and banking industry knowledge
- Excellent written and oral communication skills
- Well organized and effective time management skills
- Highly proficient in Excel and other office applications
- Fully bilingual (French/English)
- Health, dental, mental health, vision insurance
- Short- and long-term disability
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans (including pension and global share ownership plan with employer matching contributions)
- Financial education and counseling resources
- Generous paid time off including holidays, vacation, personal, and sick days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
mortgage administrationfinancial services knowledgebanking industry knowledgedocumentation collectionclient engagementtime managementbilingual (French/English)
Soft skills
communication skillsorganizational skillsinfluencing skills