Identity Theft Representative, Fraud, Bilingual
CIBC US
React
Chat Specialist, Bilingual
CIBC US
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Join CIBC’s Chat & Social Media Contact Centre team as a Bilingual Chat Specialist
- Ensure an optimal client experience when using online and mobile banking channels
- Respond to customer inquiries, complaints, guidance, and troubleshooting
- Manage up to two real-time chats simultaneously to help clients address and resolve concerns
Requirements
- Fluent in French and English
- Typing speed of at least 50 WPM
- Previous experience in client service or call center environment is an asset
- Ability to work flexibly including evenings, weekends, and holidays
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Defined benefit pension plan*
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
typing speed 50 WPM
Soft skills
bilingualclient servicecommunicationproblem-solvingflexibility
