Chat Specialist, Bilingual
CIBC US
Identity Theft Representative, Fraud, Bilingual
CIBC US
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
React
About the role
- Ensure the delivery of service to both external and internal customers
- Investigate suspected fraudulent activities using knowledge of risk management principles
- Use sound decision making skills to react quickly to incoming calls/referrals
- Identify, refer and escalate different types of fraud to relevant areas within the Identity Theft Response Fraud Contact Center
Requirements
- Experience in COINS/ECIF, PRM, TSYS and CRS is an asset
- Fluent in French and English
- Ability to work independently as an Agent@Home with a secure workspace
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program*
- Defined benefit pension plan*
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
decision makingindependent workcustomer service
