Manulife

Bilingual Documentation Specialist

Manulife

full-time

Posted on:

Location Type: Hybrid

Location: Montreal • 🇨🇦 Canada

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Salary

💰 CA$51,375 - CA$85,625 per year

Job Level

Mid-LevelSenior

About the role

  • Create and maintain clear, user-friendly documentation for systems, processes, and products
  • Support management change by updating workflows and communicating changes to stakeholders
  • Collaborate with cross-functional teams to improve content and procedural consistency
  • Assist with complex cases and technical inquiries, providing expert guidance when needed

Requirements

  • Bilingual (French & English) is required
  • 3+ years of experience in process documentation in a professional environment
  • Strong writing and communication skills with exceptional attention to detail
  • Proficiency in MS Office and communication tools
Benefits
  • health, dental, mental health, vision insurance coverage
  • short- and long-term disability insurance
  • life and AD&D insurance coverage
  • adoption/surrogacy and wellness benefits
  • employee/family assistance plans
  • various retirement savings plans including pension
  • global share ownership plan with employer matching contributions
  • financial education and counseling resources
  • generous paid time off program including holidays, vacation, personal and sick days
  • full range of statutory leaves of absence

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
process documentationworkflow updates
Soft skills
strong writing skillscommunication skillsattention to detailcollaboration
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