ManoMano

Customer Success Manager

• Tu seras responsable de créer une relation forte entre ManoMano et ses clients, en pilotant la création et l’exécution de campagnes sur les canaux Email, SMS et App pour ton pays, avec une approche personnalisée, automatisée et orientée impact.

CRM Assistant – Apprenticeship

AI Engineer

• Design and implement AI solutions using Large Language Models (LLMs), retrieval-augmented generation (RAG), and agentic frameworks to address complex business challenges
• Build and maintain information retrieval pipelines, including hybrid search (sparse + dense), vector databases, and multi-stage re-ranking systems
• Develop and fine-tune LLMs and vision-language models (VLMs) for domain-specific tasks such as product categorization, attribute extraction, and semantic search
• Build and orchestrate agentic AI systems that interact with internal tools and external data sources
• Write production-ready code and deploy AI systems at scale in live environments
• Define and track evaluation metrics aligned with product and business goals; run controlled experiments (A/B tests, benchmarks) and clearly communicate results
• Collaborate with software engineers, product managers, and business stakeholders to frame problems from both scientific and business perspectives
• Investigate and resolve production issues; ensure reliability, observability, and performance of AI systems
• Keep up to date with the latest AI trends (Generative AI, agentic systems, scalable ML, etc.)

Lead AI Engineer

Account Manager

• Manage a portfolio of 40 sellers to improve their performance on ManoMano
• Identify and activate growth levers such as pricing, selection, availability
• Drive upsell initiatives for merchants, as Mano Express logistics services, advertising, retail media, cross-border and B2B
• Monitor and steer portfolio performance, prioritize key actions, and support strategic negotiations with sellers
• Facilitate the organization and management of promotional campaigns, in close collaboration with the France Account Management team
• Handle the first commercial call between ManoMano and sellers who submit inbound commercial requests

Account Manager – Spain

Sales Operations Manager

• You will play a key role in ensuring the smooth operation of our day-to-day sales operations.
• Provide daily operational support to sales teams (request handling, case tracking, resolving operational issues)
• Coordinate and execute communications to our seller partners (campaigns, newsletters, operational alerts)
• Identify opportunities to improve our operational routines
• Build and maintain automations in our CRM (Zoho Suite) to improve efficiency
• Manage end-to-end commercial projects with cross-functional stakeholders (Sales, Data, Tech, Finance, Logistics, etc.)

Sales Operations Analyst

• Manage a portfolio of 40 sellers to improve their performance on ManoMano
• Identify and activate growth levers such as pricing, assortment, and availability
• Drive upsell initiatives for merchants, including Mano Express logistics services, advertising/retail media, cross-border and B2B solutions
• Monitor and steer portfolio performance, prioritize key actions, and support strategic negotiations with sellers
• Coordinate the organization and execution of promotional campaigns in close collaboration with the France Account Management team
• Handle the initial commercial call with sellers who submit inbound commercial requests