Management Controls Inc.

Program Manager

• Lead the strategic transition of existing Track clients to the next-generation myTrack platform
• Own the design, optimization, scheduling, and execution of a multi-year migration program targeting approximately 45 client transitions by mid-2029
• Oversee a portfolio of concurrent enterprise migrations while establishing the frameworks, governance, KPIs, and automation required to scale predictably
• Create and manage detailed program plans, milestones, and resource allocations
• Drive disciplined risk management and proactive issue resolution
• Serve as program lead for enterprise client migrations
• Develop strong understanding of Track and myTrack architecture, integrations, and data structures
• Identify and drive automation opportunities in reporting, testing, and deployment

Senior Program Manager, myTrack Client Migration

Director

• Lead and develop a global team of 30–50 Managed Services professionals
• Enhance existing pod and squad structures to improve accountability and performance
• Strengthen governance, operating rhythms, and ownership clarity
• Prepare the organization to scale without operational strain
• Drive strong client retention and renewal performance
• Partner with Sales and Account teams to support expansion opportunities
• Ensure service delivery excellence supports upsell and cross-sell growth
• Align delivery structure with profitable growth objectives
• Refine KPI frameworks tied to retention, margin, utilization, and client health
• Advance automation of operational reporting and dashboards
• Build executive-level visibility tools to enable proactive management
• Eliminate manual reporting processes through system integration
• Implement AI-driven tools and workflow automation to reduce manual effort
• Improve productivity and efficiency across the organization
• Modernize reporting and internal workflows
• Optimize and expand outsourcing models to improve cost efficiency and scalability
• Strengthen governance across global resource teams
• Align resource strategy to margin and growth objectives
• Lead structured improvement initiatives across service delivery
• Partner with Implementation, Product, Finance, and Sales
• Serve as a strategic thought partner to executive leadership

Senior Program Manager, myTrack Client Migration

Director, Managed Services