Management Controls Inc.

Operations

• Facilitate and ensure compliance of Track daily settlement process via computer-based software
• Utilize Track reporting and data insights to audit user role compliance for process timeliness, due date compliance, and error corrections
• Assign schedules and pay formulas within Track for proper calculations of net billable hours
• Manage daily business process within Track to confirm settlement of charges within client’s ERP
• Provide training to Supervisors and Vendors during onboarding and general maintenance
• Manage user accounts/profiles and report filters, and other ad hoc administrative requests
• Manage labor, equipment, and material rates to guarantee up-to-date contractual compliance
• Provide support for all Track Platform issues that hinder operation of daily settlement process
• Execute Track Platform implementation project plans, ensuring that implementations follow MCi’s standards and are delivered consistently
• Facilitate completion of standardization elements, integration and user acceptance testing, and other project deliverables in adherence to the project schedule
• Assist clients with identification and organization of Master Data as required
• Collaborate with clients to expand their contractor management strategy and business processes based on industry best practices
• Liaise with internal teams and external stakeholders to optimize contractor work processes and use of Track
• Provide instructor-led training in group and one-on-one settings and provide end-user support during and after the implementation process
• Become Track subject matter expert and advocate, driving knowledge and understanding of systems and processes both internally and externally

Operations Consultant – MServ

Project Manager

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Delivery Project Manager

Program Manager

• Lead the strategic transition of existing Track clients to the next-generation myTrack platform
• Own the design, optimization, scheduling, and execution of a multi-year migration program targeting approximately 45 client transitions by mid-2029
• Oversee a portfolio of concurrent enterprise migrations while establishing the frameworks, governance, KPIs, and automation required to scale predictably
• Create and manage detailed program plans, milestones, and resource allocations
• Drive disciplined risk management and proactive issue resolution
• Serve as program lead for enterprise client migrations
• Develop strong understanding of Track and myTrack architecture, integrations, and data structures
• Identify and drive automation opportunities in reporting, testing, and deployment

Senior Program Manager, myTrack Client Migration

Director

• Lead and develop a global team of 30–50 Managed Services professionals
• Enhance existing pod and squad structures to improve accountability and performance
• Strengthen governance, operating rhythms, and ownership clarity
• Prepare the organization to scale without operational strain
• Drive strong client retention and renewal performance
• Partner with Sales and Account teams to support expansion opportunities
• Ensure service delivery excellence supports upsell and cross-sell growth
• Align delivery structure with profitable growth objectives
• Refine KPI frameworks tied to retention, margin, utilization, and client health
• Advance automation of operational reporting and dashboards
• Build executive-level visibility tools to enable proactive management
• Eliminate manual reporting processes through system integration
• Implement AI-driven tools and workflow automation to reduce manual effort
• Improve productivity and efficiency across the organization
• Modernize reporting and internal workflows
• Optimize and expand outsourcing models to improve cost efficiency and scalability
• Strengthen governance across global resource teams
• Align resource strategy to margin and growth objectives
• Lead structured improvement initiatives across service delivery
• Partner with Implementation, Product, Finance, and Sales
• Serve as a strategic thought partner to executive leadership

Operations Consultant – MServ

Delivery Project Manager

Senior Program Manager, myTrack Client Migration

Director, Managed Services