Management Controls Inc.

Director, Managed Services

Management Controls Inc.

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Job Level

Lead

About the role

  • Lead and develop a global team of 30–50 Managed Services professionals
  • Enhance existing pod and squad structures to improve accountability and performance
  • Strengthen governance, operating rhythms, and ownership clarity
  • Prepare the organization to scale without operational strain
  • Drive strong client retention and renewal performance
  • Partner with Sales and Account teams to support expansion opportunities
  • Ensure service delivery excellence supports upsell and cross-sell growth
  • Align delivery structure with profitable growth objectives
  • Refine KPI frameworks tied to retention, margin, utilization, and client health
  • Advance automation of operational reporting and dashboards
  • Build executive-level visibility tools to enable proactive management
  • Eliminate manual reporting processes through system integration
  • Implement AI-driven tools and workflow automation to reduce manual effort
  • Improve productivity and efficiency across the organization
  • Modernize reporting and internal workflows
  • Optimize and expand outsourcing models to improve cost efficiency and scalability
  • Strengthen governance across global resource teams
  • Align resource strategy to margin and growth objectives
  • Lead structured improvement initiatives across service delivery
  • Partner with Implementation, Product, Finance, and Sales
  • Serve as a strategic thought partner to executive leadership

Requirements

  • 8–12+ years of Managed Services, SaaS Operations, or Professional Services leadership
  • Experience leading 30+ global team members
  • Experience managing multi-client enterprise environments (20+ clients preferred)
  • Proven success optimizing and scaling established service organizations
  • Strong background in KPI automation, dashboards, and performance systems
  • Experience leveraging AI and workflow automation to eliminate manual processes
  • Experience working with outsourced/global resource models
  • Strong operational and financial acumen
Benefits
  • Performance bonuses
  • Flexible PTO
  • Stocked kitchens
  • In-house gym
  • 100% paid healthcare
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KPI automationdashboard developmentworkflow automationservice delivery optimizationperformance systemssystem integrationAI-driven toolsoutsourcing modelscost efficiencyscalability
Soft Skills
leadershipstrategic thinkingclient retentionaccountabilityperformance improvementorganizational skillscommunicationcollaborationgovernanceproactive management