ManageAmerica | Property Management Software

Implementation Specialist

• Manage all aspects of the ManageAmerica implementation projects; including the project kick off, software configuration, go live and training while maintaining project timelines.
• Act as the main point of contact for customers before they go live and own all communications with the customer including weekly check in meetings via Teams, ad hoc meetings, emails, etc.
• Manage multiple implementation projects, with various priorities and deadlines at once for different customers.
• Work as a consultative partner with your customers to provide guidance on best configuration practices based on their workflows and internal processes.
• Maintain up to date project plans, tickets, and other project documentation to ensure project timelines are on track and visible to leadership.
• Conduct ongoing training sessions for clients and agencies and internal employees.
• Work closely with cross-functional teams, including Sales, Marketing, Customer Success, and Product, to onboard and support the implementation.

Product Manager

• Being a product champion by researching market trends, competition, customer adoption and usage
• Evaluating opportunities and build a business case for investing to determine what gets built and delivered to the market
• Partnering with customers, stakeholders, design, and engineering to define a product roadmap(s)
• Driving prioritizing features, releases, and roadmap
• Educating and training internal stakeholders on the product