Malwarebytes

Marketing Operations

• Own the day-to-day administration, optimization, and integrity of our marketing automation platform, CRM, and the broader martech stack including ABM/intent platform, sales intelligence and data enrichment tools, conversational marketing/chat, direct mail and gifting platform, and marketing analytics tooling.
• Architect and continuously refine lead lifecycle, scoring, routing, and SLAs across Direct, Partner/MSP, and MSSP motions.
• Build, QA, and deploy email programs, nurtures, landing pages, forms, and campaign workflows.
• Partner with Revenue Operations to maintain a clean, enriched, and segmentable database.
• Build dashboards and reports in the CRM and BI/analytics tools that show the VP of Marketing and the broader leadership team what's working, what isn't, and where to invest next.
• Document workflows, train the marketing team on new tools and best practices, and reduce admin friction so demand gen, field, and partner marketers can move faster.
• Forecast, track, and reconcile marketing spend against pipeline outcomes in partnership with Finance and the Sr. Director of Growth Marketing.
• Evaluate new technologies, run vendor POCs, and lead implementations or migrations as the stack evolves to support ThreatDown's MSP-led and direct GTM motions.

Senior Manager, Marketing Operations

Business Development Rep

• Work with the Global VP of MSP to identify high-value targets, refine displacement strategies, and close complex, large-scale deals
• Own the full recruitment lifecycle for Large to Mid-sized MSPs
• Spend time in the field and in the boardroom—not on the keynote stage
• Leverage an extensive network of North American industry relationships to engage directly with MSP principals, CEOs, and CTOs
• Focus exclusively on the acquisition of new logos and rapid expansion of endpoints within the first 120 days of partnership
• Articulate the business value and technical superiority of the ThreatDown stack to sophisticated North American MSP owners
• Develop and deliver compelling pitches and business cases tailored to the economic drivers of the North American IT services market

Senior Manager, MSP Business Development

Product Manager

• Own and drive the product roadmap for the administrative console experience, aligning with partner growth, efficiency, and retention goals.
• Develop a deep understanding of SMB and Mid-Market IT workflows, service delivery models, and the operational realities of resource-constrained IT teams.
• Translate industries needs into scalable platform features that reduce operational overhead, improve security outcomes, and support drive growth.
• Act as the translation layer between our core technology teams and the Cloud Platform teams, ensuring new protection capabilities are seamlessly exposed and managed in the console.
• Analyze platform usage metrics to identify friction points in the user experience, iterating quickly to improve adoption and retention.
• Partner with Product Marketing to develop robust Go-To-Market (GTM) strategies, ensuring successful product launches and market penetration.
• Drive sales enablement by creating technical content, conducting training sessions, and equipping the sales and customer success teams with the tools they need to effectively pitch and support new security capabilities.

Account Manager

• Own the global book of business for MSP accounts, taking full accountability for net retention and expansion targets.
• Work closely with the VP of MSP Sales to develop the global "MSP Story" and create high-impact talk tracks that enable your team to consultatively grow partner accounts.
• Lead, mentor, and scale a high-performing team of CAMs across multiple regions (AMER, EMEA, APAC), ensuring a unified approach to partner advocacy.
• Drive global playbooks for upselling and cross-selling, focusing on moving partners from core products to advanced MDR and security suites.
• Establish strategic relationships with key partner stakeholders to drive continued value and ensure our solutions meet their compliance and cyber insurance needs.
• Provide accurate global MRR forecasts and collaborate on the long-term roadmap for the MSP business unit.
• Work cross-departmentally with Product, Marketing, and Support to ensure the "Voice of the MSP" is heard and reflected in our global offerings.

Senior Manager, Global MSP Account Management

Sales

• Own and deliver end-to-end sales analytics and reporting using Power BI, Snowflake, Excel, and Salesforce, covering pipeline health, forecast accuracy, quota attainment, and revenue performance
• Own the ELT, Board, and PE related reporting cycles for Sales and Marketing
• Drive AOP and annual Quota setting processes
• Manage the performance, adoption, and maintenance for an extensive set of datasets, reporting apps, and specialty reporting products
• Drive continuous improvement by automating recurring analyses, enhancing AI-assisted insights, and optimizing analytical workflows
• Lead forecasting and planning processes, including pipeline reviews, territory performance analysis, and revenue projections
• Play a key operational role as central pivot for data and reporting that feeds other functions within RevOps
• Ensure data integrity across CRM, data warehouse, and BI tools by defining standards, monitoring data quality, and resolving discrepancies
• Collaborate with cross-functional teams to assess the impact of process changes, system updates, and new initiatives on reporting and analytics
• Manage and mentor a team of sales analysts, providing coaching, prioritization, and career development support
• Monitor, troubleshoot, and remediate data pipeline issues, ensuring data reliability and minimizing operational impact

Senior Manager, Marketing Operations

Senior Manager, MSP Business Development

Product Manager

Senior Manager, Global MSP Account Management

Manager, Sales Analytics