Malwarebytes

Support Engineer

• Respond to customer support requests via phone, email, or chat in a timely and professional manner
• Identify, diagnose, and resolve technical issues related to software, hardware, and network connectivity
• Document support tickets and maintain accurate records of customer interactions and resolutions in Zendesk
• Work closely with other teams, such as development and quality assurance, to escalate and resolve complex technical issues
• Assist with the development and maintenance of technical knowledge base articles and documentation to assist customers and colleagues with common technical issues
• Participate in regular team meetings to discuss technical issues and opportunities for process improvements
• Provide training and guidance to colleagues and customers on technical issues as needed

B2B Technical Support Engineer

Sales Development Rep

• Complete the demand generation process by developing opportunities with potential in-market accounts and hand-raisers
• Expand the buying team on target accounts by identifying project champions and key stakeholders
• Consistently execute the lead process and maintain accurate records in Salesforce
• Shape messaging and personalize communications based on buyer insights
• Create and deliver qualified appointments
• Ensure follow-up by passing in-market accounts to appropriate team members and/or partners with meaningful next steps
• Understand the ThreatDown value proposition to overcome objections of prospective customers
• Assist in working live and virtual events when needed

B2B Technical Support Engineer

Global Sales Development Representative – SDR