Mallinckrodt Pharmaceuticals

Sales

• Establish and maintain call objectives for geography with minimal consultation with Area Sales Manager (ASM).
• Create effective call plans that include who to contact, how frequently, and what products to focus on.
• Employ effective selling model and techniques aligning to current strategies set forth by Keenova.
• Maintain an in-depth knowledge of specific healthcare issues, products, and disease states.

Senior Specialty Sales Professional

Human Resources

• Serve as a business partner to assigned client groups
• Manage employee relations and provide day-to-day support to assigned client groups
• Drive corporate change initiatives
• Facilitate the resolution of management-employee issues
• Collaborate with HR colleagues to implement HR policies

Human Resources Business Partner

Customer Support

• Manage 40–70 customer accounts, serving as the primary point of contact for orders, inquiries, and issue resolution.
• Build and maintain customer relationships through regular communication, site visits, and coordination with sales representatives to identify needs and upsell opportunities.
• Partner with internal teams (Sales, Service Centers, Distribution, Quality, Clinical, Regulatory, Legal, Finance) and external vendors to ensure smooth logistics, product availability, compliance, and customer satisfaction.
• Oversee account setup, database management, updates, and flawless rollout of new accounts.
• Monitor and analyze customer usage, trends, and revenue to recommend adjustments in par levels and support business growth.
• Coordinate preventive maintenance schedules, urgent delivery programs, and complaint investigations.
• Handle invoicing, purchase orders, financial contracts, returns, and credits.
• Provide product knowledge, training support, and assistance to customers and internal staff.
• Perform administrative and special project duties including reporting, scheduling, and general office support.

Customer Care Specialist

Director

• Report directly to the Director of Government Contracts and Pricing.
• Assist with strategic direction, advanced subject matter expertise, and operational oversight for government price reporting.
• Oversee the functionality, data integrity, and operational processes within Model N.
• Assist with federal pricing values calculation and submission including AMP, BP, ASP, URA.
• Provide leadership support for Federal Supply Schedule contract renewals.
• Ensure alignment and accuracy of government pricing data in financial forecasting.
• Assist with updates of Government Pricing policies and standard operating procedures.
• Coordinate with IT for system issues and data integrity.

Associate Director – Government Pricing

• Plans and executes a moderately complex sales process.
• Establish and maintain call objectives for geography.
• Create effective call plans and execute individual prescriber plan of action.
• Employ effective selling model and techniques.
• Maintain up-to-date database to document sales call information.
• Maintain an expert product knowledge base.
• Prepare for and actively participate in required sales conferences and training classes.

Senior Specialty Sales Professional

Human Resources Business Partner

Customer Care Specialist

Associate Director – Government Pricing

Senior Specialty Sales Professional – Men's Health