Mallinckrodt Pharmaceuticals

Customer Support

• Manage 40–70 customer accounts, serving as the primary point of contact for orders, inquiries, and issue resolution.
• Build and maintain customer relationships through regular communication, site visits, and coordination with sales representatives to identify needs and upsell opportunities.
• Partner with internal teams (Sales, Service Centers, Distribution, Quality, Clinical, Regulatory, Legal, Finance) and external vendors to ensure smooth logistics, product availability, compliance, and customer satisfaction.
• Oversee account setup, database management, updates, and flawless rollout of new accounts.
• Monitor and analyze customer usage, trends, and revenue to recommend adjustments in par levels and support business growth.
• Coordinate preventive maintenance schedules, urgent delivery programs, and complaint investigations.
• Handle invoicing, purchase orders, financial contracts, returns, and credits.
• Provide product knowledge, training support, and assistance to customers and internal staff.
• Perform administrative and special project duties including reporting, scheduling, and general office support.

Customer Care Specialist

Director

• Report directly to the Director of Government Contracts and Pricing.
• Assist with strategic direction, advanced subject matter expertise, and operational oversight for government price reporting.
• Oversee the functionality, data integrity, and operational processes within Model N.
• Assist with federal pricing values calculation and submission including AMP, BP, ASP, URA.
• Provide leadership support for Federal Supply Schedule contract renewals.
• Ensure alignment and accuracy of government pricing data in financial forecasting.
• Assist with updates of Government Pricing policies and standard operating procedures.
• Coordinate with IT for system issues and data integrity.

Associate Director – Government Pricing

Sales

• Plans and executes a moderately complex sales process.
• Establish and maintain call objectives for geography.
• Create effective call plans and execute individual prescriber plan of action.
• Employ effective selling model and techniques.
• Maintain up-to-date database to document sales call information.
• Maintain an expert product knowledge base.
• Prepare for and actively participate in required sales conferences and training classes.

Senior Specialty Sales Professional – Men's Health

Operations

• Coordinate the overall Quality & Operations PMO
• Ensure priorities are set and program status and risks are reported
• Sustain and optimize monitoring systems and tools for strategic programs
• Prepare annual Quality & Operations program portfolios
• Facilitate monthly Strategic Product Reviews
• Orchestrate the Project Manager Community of Practice
• Support the QOLT in creating yearly goals and preparing performance meetings
• Assist in preparing, planning or facilitating strategic programs

Senior Manager, Global Operations PMO

Accounting Manager

• Overseeing complex technical accounting matters and coordinating external financial reporting.
• Researching and concluding on all technical accounting matters and ensuring accurate, timely and compliant financial reporting under U.S. GAAP and SEC regulations.
• Consulting with stakeholders including CFO, CAO, external and internal auditors.
• Updating, integrating and maintaining enterprise-wide accounting policies and acting as a liaison to all subsidiaries on policies and technical accounting matters/SOX.
• Assisting with other ad hoc projects as needed.

Senior Manager, Technical Accounting, SEC Reporting

• Meet or exceed all established sales and territory objectives by developing and executing strategic business plans tailored to the Rheumatology, Ophthalmology, and Pulmonology markets.
• Partner and collaborate with our portfolio representatives in overlapping territories to identify synergistic opportunities and optimize customer engagement.
• Establish and maintain professional relationships with targeted opinion leaders, physicians, and key decision-makers across ophthalmology networks.
• Maintain deep clinical and product knowledge to communicate complex disease-state and therapeutic information with authority and clarity.
• Present professional, compliant, and effective sales presentations to customers and at conferences.
• Operate with high integrity in alignment with all company and regulatory policies.
• Attend regional and national conferences throughout the year to build relationships and represent Rheumatology, Ophthalmology, and Pulmonology initiatives.

Immunology Sales Specialist – Rheumatology, Ophthalmology, Pulmonology

Compliance

• Support Compliance Monitoring activities, including review of key business activities across Sales, Marketing, and Research & Development functions.
• Learn how monitoring reviews are conducted by assisting with collection, organization, and review of supporting documentation.
• Record monitoring results in the compliance monitoring system and assist with development of executive summary decks to communicate key themes and observations.
• Gain exposure to risk‑based compliance monitoring approaches, including live monitoring, records review, and data analytics.
• Participate in quarterly review sessions with Compliance Leadership to observe how monitoring results are discussed and used to inform compliance priorities.
• Contribute to special projects across the Corporate Compliance department.