Recruiting Coordinator
Owner.com
Payment Services Analyst
Major League Baseball (MLB)
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $28 - $33 per hour
Job Level
Mid-LevelSenior
About the role
- Review high risk transaction queues and identify fraudulent transactions within the business portfolio to reduce potential revenue losses
- Analyze fraud data to help with maintaining fraud strategies improving effectiveness of fraud prevention
- Remain current on industry and business fraud trends and recommend policies, procedures and processes to minimize risk and loss
- Identify system improvements to prevent fraudulent activities
- Recommend new software tools used for fraud detection, prevention, and reporting activities
- Recommend anti-fraud strategies to assist in combating evolving fraud patterns and trends
- Develop and maintain a working knowledge of card network chargeback flows and policies
- Research and respond to Visa, MasterCard, Discover, American Express, PayPal, etc. chargebacks for Tickets.com’s business portfolio
- Maintain systems and processes for weekly settlement reporting
- Prepare and distribute performance reports on a recurring and ad-hoc basis
- Clearly communicate chargeback best practices to clients
- Analyze chargeback data to identify and report on missed fraud trends to strengthen fraud prevention
- Assist with onboarding new Tickets.com clients
- Contribute to payment system redundancy efforts
- Build and maintain relationships with our various Payment Service Providers
- Troubleshooting payment system errors and misconfigurations
- Miscellaneous projects and assignments
Requirements
- Bachelor’s preferred and/or 3+ years of relevant business experience.
- Strong understanding and experience with chargeback and fraud detection software
- Remote evening, holiday and weekend availability, as required
- Proven self-starter with a strong work ethic and problem-solving skills
- Detail oriented with ability to handle and complete multiple projects
- Solid understanding and proven experience identifying fraud trends
- Strong internet research skills with the ability to navigate through multiple systems
- Strict confidentially of company and customer data
- Strong follow up and investigation skills
- Understanding of ticketing systems a plus
- Basic understanding of chargeback guidelines
- Ability to work within a team-oriented environment to achieve common goals and objectives
- Strong customer service skills
- Good interpersonal relationship and communication skills
- PC proficient, with knowledge of Microsoft Office products (especially MS Word and Excel)
