Major League Baseball (MLB)

Analyst

• Review high risk transaction queues and identify fraudulent transactions within the business portfolio to reduce potential revenue losses
• Analyze fraud data to help with maintaining fraud strategies improving effectiveness of fraud prevention
• Remain current on industry and business fraud trends and recommend policies, procedures and processes to minimize risk and loss
• Identify system improvements to prevent fraudulent activities
• Recommend new software tools used for fraud detection, prevention, and reporting activities
• Recommend anti-fraud strategies to assist in combating evolving fraud patterns and trends
• Develop and maintain a working knowledge of card network chargeback flows and policies
• Research and respond to Visa, MasterCard, Discover, American Express, PayPal, etc. chargebacks for Tickets.com’s business portfolio
• Maintain systems and processes for weekly settlement reporting
• Prepare and distribute performance reports on a recurring and ad-hoc basis
• Clearly communicate chargeback best practices to clients
• Analyze chargeback data to identify and report on missed fraud trends to strengthen fraud prevention
• Assist with onboarding new Tickets.com clients
• Contribute to payment system redundancy efforts
• Build and maintain relationships with our various Payment Service Providers
• Troubleshooting payment system errors and misconfigurations
• Miscellaneous projects and assignments

Payment Services Analyst

Sales

• Participants will take part in an eight week-long program aimed at providing the basic tools, knowledge, and understanding of the ticket sales world
• Attend weekly virtual training sessions led by members of the MLB Ticketing Department and sales executives from across MLB
• Participants will be placed in the pipeline for all MLB and MiLB clubs to access and engage with when looking to fill new entry level sales positions
• Participants will receive a certificate of completion and will be considered for entry-level sales positions across MLB and MiLB

Sales Program

Security Analyst

• The Special Projects Information Security Analyst will serve as a key individual contributor supporting MLB’s Email Security and Cloud Security team, focusing on operational execution, technical analysis, and project coordination across two domains: email security engineering and cloud security analysis.
• The analyst will work hands-on with security tools, processes, and data, helping to protect MLB’s communications, cloud environments, and infrastructure from evolving threats. This position offers the opportunity to learn from subject matter experts while contributing to the successful delivery of high-impact security initiatives.
• Cloud Security Analysis: Deploy, configure, and monitor cloud security controls across public and private clouds (e.g., logging & monitoring, WAF, API security gateways, anti-bot/fraud technologies).
• Support vulnerability scanning, compliance checks, and incident investigation in cloud environments using industry leading tools.
• Help integrate and validate security tooling within CI/CD pipelines.
• Conduct basic log and traffic analysis to identify anomalous or suspicious activity.
• Email Security Support: Configure, monitor, and maintain MLB’s email security platforms (e.g., Microsoft Defender for Office 365, Exchange Online Protection, multiple integrated and secure email gateways).
• Support phishing detection, triage, remediation efforts.
• Help manage authentication protocols (SPF, DKIM, DMARC, BIMI, VMC) across the league.
• Participat e in tuning email security policies, blocklists, and advanced rules to reduce false positives and improve detection.
• Operational Execution: Maintain accurate Jira/Asana ticketing, change documentation, and configuration records for security systems.
• Support proof-of-concept testing for new security tools, documenting results for engineering review.
• Use scripting languages (Python, Go, PowerShell, Bash) to automate security processes and streamline reporting.
• Interact with REST, GraphQL APIs and MCP Servers for security tool integration and data collection.
• Research & Documentation: Stay current on email-based and cloud-based threat trends, summarizing findings for engineering teams.
• Create and update SOPs, runbooks, and security awareness materials.
• Assist with audit and compliance documentation, ensuring alignment with MLB policies and industry standards.

Payment Services Analyst

Sales Program

Information Security Analyst, Special Projects, Seasonal