Major League Baseball (MLB)

Client Services Representative

• Frontend and backend event software configuration, including seat map, pricing, ticket fees, ticket design and layout, special offers, confirmation email, sales flow and special promotions
• Software maintenance, report configuration and execution
• Manage multiple projects, including but not limited to season ticket renewal, season ticket printing, invoicing, and single ticket on-sale events
• Train box office staff on ticketing software
• Act as a liaison to a host of Tickets.com departments, including call centers, and web operations
• Work with other departments in rollout of new products for clients, including MyTickets, MyProVenue and Campaign Creator
• Exercises independent thought and judgment when dealing with client and user requests and resolution of issues
• Consults with users and provides intellectual information regarding the ProVenue application
• Performs systems tests, analysis, and configuration to ensure system is in excellent running order
• Proactively review and share details of product enhancements and release notes with the client, drawing upon specific, relevant use cases
• Assist client in operating the ticketing system including initial training and ongoing support for box office, accounting staff, and management
• Provide ongoing client support to assigned client base
• Advise client on how to best use ticketing system to meet their business needs.
• Promote Tickets.com features, functionalities, including but not limited to 3rd party offerings
• All other duties as assigned

Content Writer

• Stay on top of which storylines are resonating with fans
• Move quickly to execute engaging written content centered on the day’s trending topics
• Work closely with our editorial and mobile alerts teams to ensure timely publishing and distribution of articles
• Assist with a variety of other tasks as needed, including writing and editing push notifications through the MLB App; editing copy and handling web production tasks; and providing help with statistical research and analysis

Client Services Representative

Trending Content Writer – Seasonal