Major League Baseball (MLB)

Security Engineer

• Help build the security engineering layer behind MLB’s application delivery and cloud infrastructure
• Write automation, integrate security tools, and turn security requirements into controls
• Focus on reducing preventable security issues, improving detection and routing of findings
• Collaborate with development and infrastructure teams to integrate security into CI/CD pipelines
• Build and improve security controls across CI/CD pipelines, source code platforms, artifact repositories, and deployment workflows
• Build policy-as-code and security guardrails for cloud and infrastructure workflows
• Partner with engineering and security teams to improve secure delivery practices
• Identify opportunities to use AI-assisted workflows across security tasks

Senior Security Engineer

Platform Engineer

• Own and operate MLB’s edge security platforms (WAF, bot mitigation, CDN), including configuration, tuning, and lifecycle management
• Maintain secure, resilient environments using infrastructure-as-code and controlled deployment practices
• Continuously refine rules, policies, and thresholds to improve protection and prevent drift
• Participate in an on-call rotation for high-severity edge security incidents
• Design and manage defenses against automated abuse (e.g., credential stuffing, scraping, ticketing bots, payment fraud)
• Analyze telemetry to identify threats, false positives, and attacker behavior
• Partner with fraud and payment teams to strengthen early detection and mitigation
• Optimize security controls to protect uptime and user experience during high-traffic events
• Serve as a subject matter expert during incidents, ensuring mitigations meet latency, conversion, and availability targets
• Build and maintain logging, monitoring, dashboards, and alerting across edge and application layers
• Integrate telemetry with SIEM tools to improve detection, triage, and auditability.
• Track and report on key risk and performance metrics
• Drive automation for detection, response, and change management while maintaining human oversight
• Establish strong deployment controls, audit trails, and support compliance (e.g., PCI, SOC 2)
• Collaborate cross-functionally to enhance edge security strategy, tooling, and execution

Edge Security Platform Engineer

Client Services Representative

• Frontend and backend event software configuration, including seat map, pricing, ticket fees, ticket design and layout, special offers, confirmation email, sales flow and special promotions
• Software maintenance, report configuration and execution
• Manage multiple projects, including but not limited to season ticket renewal, season ticket printing, invoicing, and single ticket on-sale events
• Train box office staff on ticketing software
• Act as a liaison to a host of Tickets.com departments, including call centers, and web operations
• Work with other departments in rollout of new products for clients, including MyTickets, MyProVenue and Campaign Creator
• Exercises independent thought and judgment when dealing with client and user requests and resolution of issues
• Consults with users and provides intellectual information regarding the ProVenue application
• Performs systems tests, analysis, and configuration to ensure system is in excellent running order
• Proactively review and share details of product enhancements and release notes with the client, drawing upon specific, relevant use cases
• Assist client in operating the ticketing system including initial training and ongoing support for box office, accounting staff, and management
• Provide ongoing client support to assigned client base
• Advise client on how to best use ticketing system to meet their business needs.
• Promote Tickets.com features, functionalities, including but not limited to 3rd party offerings
• All other duties as assigned

Senior Security Engineer

Edge Security Platform Engineer

Client Service Representative