Director, GTM AI Innovation and Systems
Narvar
SQLTableau
Customer Revenue Operations Manager
Magnify
full-time
Posted on:
Origin: • 🇺🇸 United States • Washington
Visit company websiteSalary
💰 $120,000 - $150,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Lead Customer Onboarding: Drive discovery with customers’ RevOps/data teams from kickoff to full onboarding, ensuring a smooth handoff from Sales to Customer Success.
- Align Revenue Operations: Translate RevOps use cases into implementation plans, aligning Magnify to each customer’s revenue reporting logic, forecasting strategy, and segmentation rules.
- Configure & Troubleshoot Systems: Collaborate with backend developers to triage integration issues; read and interpret SQL queries to validate data and troubleshoot discrepancies.
- Consultative Sysadmin: Work with customer RevOps to troubleshoot GTM integrations and provide light CRM/CS admin support (Salesforce, HubSpot, Gainsight), configuring fields, metrics, and dashboards.
- Refine Processes: Continuously improve onboarding playbooks and implementation templates; share best practices with CS and Product teams.
- Customer Advocacy: Maintain a feedback loop with Product and Engineering to champion customer needs and improve implementation tools and workflows.
Requirements
- 4–6 years in RevOps, Technical Account Management, Customer Success Operations, or similar hybrid roles within SaaS or data-driven platforms.
- Strong RevOps background with direct forecasting and revenue-metrics experience.
- Hands-on experience administering or configuring systems such as Salesforce, HubSpot, NetSuite, or Gainsight.
- Ability to read and troubleshoot SQL queries (basic query writing a plus).
- Familiarity with APIs, authentication methods (OAuth, token-based), and modern data integration tools (Airbyte, Fivetran, Census, etc.).
- Strong project-management skills to coordinate multiple stakeholders and meet milestones.
- Experience at an early-stage startup is a plus.
- RevOps-Fluent: Strong understanding of SaaS revenue operations—pipeline, ARR/TCV/ATV metrics, forecasting strategies, churn/expansion logic.
- Technically Savvy: Comfortable with SQL syntax, API concepts, and troubleshooting integrations; able to interpret queries and spot data issues.
- Customer-First Communicator: Professional presence with the ability to build trust and engage both leadership and technical stakeholders.
- Cross-Functional Operator: Skilled at aligning Sales, CS, Data Science, and Engineering toward shared outcomes.
- Growth-Minded: You learn quickly, embrace challenges, and thrive in a fast-paced startup environment.
