Magnify

Revenue Operations

• Lead Customer Onboarding: Drive discovery with customers’ RevOps/data teams from kickoff to full onboarding, ensuring a smooth handoff from Sales to Customer Success.
• Align Revenue Operations: Translate RevOps use cases into implementation plans, aligning Magnify to each customer’s revenue reporting logic, forecasting strategy, and segmentation rules.
• Configure & Troubleshoot Systems: Collaborate with backend developers to triage integration issues; read and interpret SQL queries to validate data and troubleshoot discrepancies.
• Consultative Sysadmin: Work with customer RevOps to troubleshoot GTM integrations and provide light CRM/CS admin support (Salesforce, HubSpot, Gainsight), configuring fields, metrics, and dashboards.
• Refine Processes: Continuously improve onboarding playbooks and implementation templates; share best practices with CS and Product teams.
• Customer Advocacy: Maintain a feedback loop with Product and Engineering to champion customer needs and improve implementation tools and workflows.

Customer Revenue Operations Manager