Macmillan

Access Business Partner

Macmillan

full-time

Posted on:

Location Type: Remote

Location: Alaska • Hawaii • United States

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Salary

💰 $80,000 - $95,000 per year

About the role

  • Serve as the regional Access business partner for Sales, Customer Success, and institutional stakeholders.
  • Scale Inclusive Access revenue growth across campuses in the assigned regional territory.
  • Establish C-suite relationships at key accounts to promote Macmillan’s Access program and gather intelligence on other affordability initiatives or business models being implemented.
  • Execute strategic IA targeting and growth, collaborating with Sales to drive digital adoption, including the conversion of print to digital or adoptions with low sell-through to increase revenue and market share.
  • Build strong relationships with vendor partners and campus bookstore managers to align on Macmillan Access strategy, readiness, and issue resolution.
  • Partner with vendor access managers in assigned regions to coordinate program execution and communication with institutions and campus administrators.
  • Support the Director in executing divisional and enterprise Access growth plans, including adoption targets and program expansion.
  • Attend conferences and interact with key customers and IA thought leaders to uncover new opportunities, strategies, and best practices.
  • Provide feedback from the field to inform Access strategy, playbook updates, and continuous improvement efforts.
  • Conduct readiness reviews with internal stakeholders on key accounts to assess and document term readiness.
  • Act as the primary Access contact for vendor partners in the assigned region, ensuring consistent communication, data accuracy, and alignment on term readiness.
  • Monitor and track term-readiness dashboards, adoption metrics, and fulfillment accuracy for assigned regions.
  • Act as a field Access SME to Sales and Customer Success teams, providing education and training on Access processes, policies, and best practices.

Requirements

  • Bachelor's Degree
  • 3-5 years of experience in program management, partner relations, sales operations, or customer success
  • Strong knowledge of Access or digital content delivery programs; experience working with bookstores, vendors, or institutional partners is a plus
  • Proven ability to manage partnerships and coordinate across multiple stakeholders
  • Excellent communication, collaboration, and organizational skills
  • Proficiency in Salesforce or similar CRM systems and comfort interpreting data and dashboards
  • Ability to manage competing priorities and drive accountability through collaboration
  • Ability to travel within your territory and to occasional company meetings.
Benefits
  • Competitive pay and bonus plan
  • Generous Health Benefits (Medical, Dental, Vision)
  • Contributions to your 401k retirement account through Fidelity
  • Generous paid time off, sick time, floating holidays, and paid holidays
  • Employee Assistance Program, Education Assistance Program
  • 100% employer-paid life and AD&D insurance
  • And much more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementpartner relationssales operationscustomer successdigital content deliverydata interpretationdashboard monitoring
Soft Skills
communicationcollaborationorganizational skillsrelationship buildingaccountabilitystrategic thinking
Certifications
Bachelor's Degree