Software Engineer

• Lead a team of Forward Deployed Engineers embedded in business functions
• Partner with Domain Leaders and subject matter experts to map workflows, identify pain points, and surface high-value AI opportunities
• Set standards for translating business problems into scoped, deliverable use cases
• Guide the design and development of AI solutions using Microsoft AI and productivity platforms, RAG pipelines, agent workflows, automation tooling, and custom development
• Coach the team to prototype quickly, test with real users, and iterate in short sprint cycles
• Define reusable FDE methods, playbooks, delivery standards, and quality expectations
• Hold the team accountable for user adoption and technical delivery
• Review post-deployment feedback and improve the FDE operating model
• Shape engagement models, role expectations, reusable assets, and business-impact measurement mechanisms
• Bridge business stakeholders, FDEs, data teams, and platform partners
• Provide executive-level updates on progress, risks, adoption outcomes, and tradeoffs
• Build a scalable FDE practice for Lenovo Solutions & Services Group’s company-wide AI transformation program

FDE Director leading scalable AI transformation deployments for Lenovo’s technology and services business

Director – Forward Deployed Engineering

FDE Director leading engineers who embed AI, automation, and intelligent workflows across Lenovo’s business functions. Building scalable delivery practices and measurable user adoption.

Agent

• Inspect new electrical installations and review plans, designs, specifications, drawings, equipment submittals, and related documentation.
• Issue, pull, obtain, and manage electrical permits across states, cities, municipalities, and reciprocal states.
• Educate stakeholders and enforce NEC, state electrical laws, regulations, and NFPA70e standards.
• Conduct site visits, checklist reviews, JSO processes, electrical safety audits, and incident investigations.
• Act as qualification agent for medium/high- and low-voltage electrical systems, including generators, EV chargers, loadbank testing, marine power generation, hydrolyzers, and fuel cells.
• Monitor technician trainee cards, electrical work hours, renewal requirements, and continuing education submissions.
• Maintain compliance records and document completed inspections in Cummins operations systems.
• Maintain relationships with state, city, local municipality, and Department of Industrial Relations agencies.
• Coordinate permitting and compliance with PEM/PM/Data Center and Start & Test teams.
• Participate in electrical safety meetings, toolbox talks, safety programs, and meetings held virtually and in person.
• Support customer experience, process improvement, organized files, and communication with customers, employees, and Washington Labor & Industries Organization.
• Complete performance-management and individual-development activities; uphold Cummins values and leadership behaviors.
• Travel extensively throughout the home state and reciprocal states; perform other duties as assigned.

Electrical compliance specialist inspecting installations and managing permits for Cummins power systems

Electrical Qualification Agent

Electrical Qualification Agent inspecting installations and managing permits for Cummins power-generation systems. Ensuring NEC compliance, technician licensing, and electrical safety across eligible U.S. states.

Account Executive

• Identify sales leads and present in-home presentations on solar products and services
• Make genuine human connections with potential customers to qualify and vet solar as an energy solution
• Develop effective self-generated sales strategies, leads, and appointments
• Provide a customer sales experience from initial contact through installation and after system activation
• Conduct in-home sales presentations and evaluate customers’ knowledge and needs
• Build productive, long-lasting customer relationships
• Manage the activity pipeline from prospect to installation by following up with self-generated leads and consultations
• Accurately disposition and report outcomes using the Customer Relationship Management (CRM) tool
• Meet minimum required sales targets set by sales leadership

Field Sales Consultant selling Sunrun residential solar and battery solutions in Hawaii

Field Sales Consultant

Field Sales Consultant selling Sunrun residential solar and battery solutions in Hawaii. Generating leads, presenting in homes, managing sales pipelines, and guiding customers through installation.

• Develop effective self-generated sales strategies, leads, and appointments with potential customers
• Provide an industry-leading customer sales experience from initial contact through installation and after the customer's system is turned on
• Conduct in-home sales presentations for potential customers and evaluate customers’ knowledge and needs
• Build productive, long-lasting relationships with customers
• Handle the pipeline of activity from prospect to install by following up with leads and in-home consultations
• Accurately disposition and report outcomes via the Customer Relationship Management (CRM) tool
• Meet minimum required sales targets set by sales leadership

Field Sales Consultant selling Sunrun residential solar and battery systems in Hawaii

Field Sales Consultant selling Sunrun residential solar and battery systems in Hawaii. Generating leads, conducting in-home presentations, and managing customers through installation.

Compliance

• Follow payer compliance management standard operating procedures
• Analyze, evaluate, and validate payer under- and over-allowable variances in work queues
• Manage corrective actions through appeals, cross-workflow, or escalation to management
• Gather appeal documentation and file appeals to appropriate payers
• Follow up on appeal results 45–60 days after submission
• Partner with leadership to research and report systemic payer issues creating variance trends
• Use the out-of-model guidance matrix to report over-allowed variances accurately and consistently to leadership and finance
• Learn and apply payer policies and contractual terms
• Research refund requests, respond appropriately, and take action
• Inquire with leadership and the contract management team about potential contract-term discrepancies
• Communicate regularly with management regarding payer variance issues
• Communicate with internal RCM departments and insurance companies
• Meet deadlines, management requirements, and handle multiple potentially stressful tasks

Payer compliance specialist analyzing healthcare claims and resolving reimbursement variances for USAP

Payer Compliance Specialist I

Payer compliance specialist analyzing healthcare claims for USAP, an anesthesia services organization. Resolving payer variances, appeals, refund requests, and systemic reimbursement issues.

• Develop course objectives aligned with program-wide learning outcomes
• Create activity maps tying course activities to objectives and ensuring industry relevance
• Draft a detailed syllabus including course description, schedule, grading rubric, and assessments
• Collaborate with Instructional Design to develop course materials
• Partner on aligning objectives, materials, and assessments
• Create dynamic instructional media, including videos, infographics, and interactive resources
• Maintain established courses through updates and troubleshooting
• Lead class lectures, instructional activities, and classroom discussions
• Evaluate student work and assignments
• Monitor student concerns and inquiries and serve as the first point of contact for student questions
• Hold weekly office hours
• Prepare, maintain, and enhance the course in Canvas
• Attend program faculty meetings
• Develop and teach Raising Capital for Columbia University’s graduate M.S. in Technology Management program

Columbia University adjunct lecturer developing and teaching graduate capital-raising courses

Adjunct Lecturer, Course Developer – Raising Capital

Adjunct Lecturer developing and teaching Columbia University’s graduate Raising Capital course. Guiding founders and technology leaders through fundraising strategy, financing terms, and pitch materials.

Sales

• Travel across the assigned territory and partner with Financial Institutions to bring Clover solutions to merchants
• Proactively generate leads and expand the portfolio in a business-to-business environment
• Leverage Fiserv partnerships and referral networks to build the sales pipeline
• Act as a strategic advisor to merchants by tailoring solutions to help them grow and adapt
• Foster authentic connections and maintain high ethical standards
• Travel throughout the Honolulu, Hawaii area

Fiserv sales representative helping Honolulu SMBs adopt Clover payment and business-management solutions

Sales Representative

Fiserv sales representative connecting Honolulu small and medium-sized businesses with Clover payment and business-management solutions. Generating leads, advising merchants, and growing territory revenue.

Salesforce Developer

• Serve as the primary Data 360 Solution Architect, designing enterprise-grade data models, ingestion pipelines, and activation strategies
• Lead and mentor a technical delivery team comprising two Technical Architects, working closely with the overall TA Lead and Project Manager
• Provide direct technical guidance, troubleshoot complex configuration challenges, and validate Data Cloud designs
• Collaborate with business stakeholders, program leaders, and cross-functional technology teams to align with business requirements and banking standards

Salesforce Data 360 Solution Architect guiding enterprise data architecture for VXForward technology clients

Salesforce Solution Architect – Data 360

Salesforce Data 360 Solution Architect designing enterprise data models and activation strategies for VXForward, a technology solutions provider. Leading technical architects and validating Salesforce Data Cloud implementations.

Client Services Representative

• Manage existing Pharmacy Benefit Management clients
• Co-develop long-term account strategy for assigned clients
• Identify upsell and expansion opportunities and incorporate them into annual strategic business plans
• Drive client retention, corporate strategic goals for the client base, and overall customer satisfaction
• Resolve customer issues related to contracts and reporting
• Interface with the Clinical Account Executive on clinical issues
• Delegate, support, and guide colleagues in Senior CSC and CSC roles
• Pull data from 3-D and other Navi-tools to deliver fact-based client presentations, including Strategic Business Plans, VALUE Summaries, and Performance Standard reports
• Coordinate with the Clinical Account Executive on data, strategy, and the Navitus team approach for meetings
• Develop plans to mediate unmet performance guarantees and conduct internal department debriefs
• Provide basic and specialized training on client-facing platforms
• Facilitate resolution of escalated member and client issues
• Manage client contract maintenance and performance
• Travel to client sites
• Mentor coordinator-level employees
• Perform other duties as assigned

Client Services Executive managing strategic PBM client relationships for Navitus Health Solutions

Client Services Executive

Client Services Executive managing strategic PBM client relationships for Navitus Health Solutions.
Developing account strategies, retaining clients, resolving escalations, and identifying expansion opportunities.

Chief Technology Officer

• Define and own the multi-year technology roadmap and architecture strategy aligned with business goals
• Evaluate and evolve the technology stack for scalability, security, and reliability
• Champion product stability and platform resilience
• Own build-vs-buy and vendor/technology partnership decisions
• Maintain legacy platforms and develop potential migration strategies and profit optimization
• Lead a distributed engineering organization across the US and India
• Recruit, develop, and retain engineering talent and build a strong leadership bench
• Establish engineering best practices covering code quality, testing, CI/CD, incident response, and security
• Drive collaboration and communication across distributed teams
• Partner with Product on roadmap prioritization and technical feasibility
• Work with Sales and Customer Success on technical escalations and enterprise requirements
• Represent Engineering in executive strategic planning, budgeting, and board-level initiatives
• Own engineering KPIs including uptime, reliability, velocity, technical debt reduction, defect reporting, and AI utilization
• Oversee security and compliance, including SOC II audits, penetration testing, and privacy compliance
• Manage the engineering budget, SaaS platform margin, headcount planning, and vendor contracts
• Ensure compliance with SaaS data security, privacy, and industry regulations
• Deliver first-year outcomes including a technical roadmap, improved stability and uptime, stronger US/India collaboration, and senior leadership hiring and retention milestones

Chief Technology Officer leading Submittable’s SaaS engineering organization for social-impact programs

Chief Technology Officer leading Submittable’s SaaS engineering organization for mission-driven organizations. Owning technology strategy, platform reliability, AI adoption, and distributed US/India engineering leadership.

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