Senior Insights and Research Analyst
Manila Recruitment
Cyber Security
Salary
💰 $65,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- Serve as the trusted relationship manager for assigned client accounts.
- Conduct regular client check-ins and quarterly Technology Business Reviews (TBRs) to align IT strategy with business goals.
- Proactively identify and close upsell or cross-sell opportunities for IT and cybersecurity services.
- Collaborate with our engineering team to ensure client technical needs are addressed promptly.
- Review client cybersecurity posture against NIST standards and make recommendations.
- Track and report on account health, ensuring retention, satisfaction, and the creation of raving fans.
- Guide clients on upcoming business changes (new hires, office moves, AI adoption, new software, etc.) that impact IT.
- Ensure follow-up on all action items with persistence and accountability.
Requirements
- 3+ years of Account Management experience at a Managed Service Provider (MSP).
- Hands-on experience with ConnectWise Manage and Quoter.
- Strong understanding of NIST cybersecurity framework and ability to explain its importance to clients.
- Proven track record of upselling, cross-selling, and expanding client accounts.
- Comfortable having tough conversations around risk, budgets, and compliance.
- Outgoing personality, highly organized, and tenacious with follow-up.
- Able to carry both technical conversations with engineers and business-focused conversations with owners/executives.
- Strong communication and relationship-building skills.
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