M3 Networks

Account Manager

• Serve as the trusted relationship manager for assigned client accounts.
• Conduct regular client check-ins and quarterly Technology Business Reviews (TBRs) to align IT strategy with business goals.
• Proactively identify and close upsell or cross-sell opportunities for IT and cybersecurity services.
• Collaborate with our engineering team to ensure client technical needs are addressed promptly.
• Review client cybersecurity posture against NIST standards and make recommendations.
• Track and report on account health, ensuring retention, satisfaction, and the creation of raving fans.
• Guide clients on upcoming business changes (new hires, office moves, AI adoption, new software, etc.) that impact IT.
• Ensure follow-up on all action items with persistence and accountability.