Systems Administrator II
Jenzabar
LinuxSQL
Systems Administrator
Lyra Technology Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $90,000 per year
Job Level
SeniorLead
Tech Stack
CloudFirewalls
About the role
- Update and resolve Help Desk tickets in a professional and timely manner.
- Follows defined workflow and processes for IT administrative tasks.
- Research, install, test, and troubleshoot software and hardware issues.
- Assist with escalated tickets as needed, providing guidance and assistance to team members.
- Educate users on applications and resolutions in a prompt and professional manner.
- Prioritize tickets based on client needs and priorities.
- Coordinate Helpdesk response to incidents and outages.
- Plan, execute, and document large-scale IT projects (such as migrations, server changes, and software rollouts).
- Maintain servers and cloud systems, including network hardware, firewalls, virtual servers, Exchange and Teams.
- Collaborate with team members to ensure high levels of customer support and satisfaction.
Requirements
- Bachelor's degree strongly preferred.
- 8+ years of relevant IT experience.
- 2+ years of system administrator experience.
- Comprehensive knowledge of IT best practices and processes.
- Excellent communication, organizational, and leadership skills are essential.
- Excellent level of client service experience.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingsoftware installationhardware installationIT project managementserver maintenancecloud systems managementnetwork hardware managementfirewall managementvirtual server managementHelp Desk ticket resolution
Soft skills
communicationorganizational skillsleadershipclient serviceteam collaborationprioritizationguidanceuser educationcustomer supportproblem-solving
Certifications
Bachelor's degreeIT certifications
