Systems Administrator
Lyra Technology Group
CloudFirewalls
Systems Administrator II
Jenzabar
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $63,000 per year
Job Level
JuniorMid-Level
Tech Stack
LinuxSQL
About the role
- Works cooperatively with Managed Services staff members, Clients, and other teams/departments within Jenzabar to determine problems/solutions in delivery of Managed Services to customers
- Acts as a facilitator for the Jenzabar teams who may be helping to trouble-shoot or evaluate system, software, network, or data issues
- Completes other duties as assigned by the Managed Services Manager or the designated Project Manager
- Provides technical expertise and recommendations in assessing software/hardware projects and initiatives
- Responsible for writing documentation/instructions related to standard and custom configuration of applications and operating procedures
- Identifies opportunities that can improve the efficiency of business processes within Managed Services and Client operations
- Install, configure, upgrade, test, and deploy Jenzabar core products
- Perform regular server checks, proactively identify problems, and provide effective solutions
- Respond to customer tickets in timely and professional manner
- Provide Monthly Remote Management reports to customers
- Refresh development servers with production applications and data as needed
- Communicate and collaborate well with team members
- Assist customers with resolving system issues and escalates problems when appropriate
- Install/Upgrade SQL Server per best practices and Jenzabar Managed Services guidelines
- Intermediate understanding of Jenzabar core product Administration
- Assist Systems Administrator I with issues before they escalate
- Investigate and resolve application functionality related issues
- Provide support, troubleshooting, and communication while determining the appropriate steps in delivering the solution
Requirements
- 2+ years in a Systems Administrator role
- Experience with Web Servers, application servers and mission critical applications
- Windows or Linux experience
- Experience working in a virtualized environment
- Problem Solving and troubleshooting skills, including ability to perform root cause analysis design preventative activities
- Excellent analytical and problem-solving skills
- Able to quickly learn new software setup requirements, configuration rules, update procedures, etc. (and to then train other users, whether the customer or internal Jenzabar associates)
- Takes responsibility for and shows initiative in learning how to use/manage systems more effectively
- Excellent verbal and written communication skills
Benefits
- Medical Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- PTO
- Paid Parental Leave
- Paid Holidays
- Short Term Disability
- Long Term Disability
- 401K
- Educational Assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQL ServerWindowsLinuxVirtualizationTroubleshootingRoot cause analysisSystem administrationApplication configurationSoftware installationServer management
Soft skills
Problem solvingAnalytical skillsCommunicationCollaborationInitiativeCustomer serviceDocumentationFacilitationTeamworkAdaptability
