Senior Manager, CDM Systems Administrator
BeOne Medicines
Oracle
Systems Administrator
C1
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provides Tier 1 customer support via telephone, email or in person communications
- Day-to-day administration and support of ConvergeOne’s customer communication systems and applications
- Performs system administration and software translation changes for customer communication systems (IP-PBX, Voicemail, Call Center systems and associated systems)
- Provides Tier 1 support for Incident Management issues reported, initial triage/troubleshooting and dispatch/escalations when necessary
- Keeps detailed records of requests and information related to work performed
- Assists other team members on large projects as needed
- Supports user access and account set up, performs password resets and customer/end user training
- Manages endpoint device orders, purchases and inventory
- Manages Business Unit projects
- Station/user additions, changes and removals; station/user feature activation and training
- Participates in Emergency On-call schedule
- Monitors and responds to system alert and notifications from UC Management Platform
- Creates and updates customer, system and process related documentation
Requirements
- Five or more years of project planning of IP-PBX installations and administration
- Knowledge of Avaya Communication Manager, Avaya Voice Messaging systems and Avaya Call Center systems administration
- Strong understanding of IP-PBX design in regards to trunks/groups, routing, COS, COR and station feature configurations
- Strong problem solving, decision making, negotiation and organization skill are essential
- Excellent verbal and written communication skills are essential
- Proficient with Avaya Administrations tools
- Proficient with Microsoft applications (Word, Excel, Visio and PowerPoint)
- Desired/Preferred Qualifications: Bachelor’s degree in Computer Sciences, Engineering or Business related field
- Desired/Preferred Qualifications: Avaya Certifications (ACA or ACS)
- Desired/Preferred Qualifications: Project Management Institute (PMI) certification
Benefits
- 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
- Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser)
- HSA with + Employer Contribution
- In-vitro Fertility (treatment coverage)
- Dental
- Vision (2 plans: 12-month and 24-month frames allowance)
- FSA Plans (Healthcare, Dependent care and Limited Purpose)
- Pre-tax Commuter Plans
- Employer-paid Life Insurance
- Employer-paid Short + Term Disability
- Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments)
- Paid Parental Leave (4 weeks at 100%)
- Employee Assistance Plan
- Voluntary Life Insurance
- Legal/ID Theft Plans
- TeleHealth Options
- Wellness via Omada Health (healthy living solution)
- Travel Assistance
- Business Travel Accident Coverage
- Employer-paid Pet Telehealth
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Volunteer Time Off
- On Demand Pay (Daily Pay)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IP-PBX administrationsystem administrationsoftware translationincident managementtroubleshootinguser access managementendpoint device managementproject planningAvaya Communication ManagerAvaya Voice Messaging
Soft skills
problem solvingdecision makingnegotiationorganizationverbal communicationwritten communication
Certifications
Avaya CertificationsProject Management Institute (PMI) certification
