Lyra Technology Group

Account Manager

• The Project / Account Manager owns customer communication, delivery governance, and execution consistency across Lyra Cloud Services (LCS) engagements.
• Manage project plans, timelines, risks, and dependencies
• Coordinate internal engineers and external stakeholders to ensure smooth delivery
• Serve as the initial point of contact for inbound LCS opportunities
• Qualify incoming opportunities and coordinate internal handoff to architecture and leadership
• Ensure new engagements are properly scoped, documented, and positioned for delivery success
• Partner with Finance/Ops to ensure MAP milestones, invoicing, and compliance requirements are met

Project Manager – LCS

Project Manager

• Responsible for management of sprints/projects in Jira
• Collaborate cross-functionally to develop, modify, maintain and monitor tickets across clients
• Ensure project deadlines are met by holding leadership and project resources accountable to their commitments.
• Organize, facilitate, attend and participate in meetings with internal resource teams and customers
• Take notes and distribute to project teams.
• Create and track project delivery through dashboards and basic analytics
• Leverage templates & dashboards to prepare analytics & deliverables for meetings and distribution.
• Provide project updates to team leaders covering progress, risks, and issues
• Work with Team Leads and CIO to support advancement of services into wider go-to-market strategies
• Actively contribute to evolving the project management methodologies and processes to meet the changing needs of our customers and businesses
• Able to do post-mortem and root cause analysis to help teams continuously improve their practices to ensure maximum happiness and efficiency.
• Proactively identify and eliminate impediments and facilitate effective teamwork, communication, collaboration and commitment across multiple groups with competing priorities.