Lyra Health

Operations

• Track and triage bugs and technical issues across all systems that providers rely on to deliver care, in partnership with technical teams, provider operations and clinical programs
• Support new product/program implementations by drafting user guides, communications plans and supporting training efforts, as neededBe a team player, supporting systems changes that improve efficiency for providers and internal teams – strengthening cross-functional collaboration across the organization
• We are deeply invested in building a diverse operations team to best support our diverse provider team and client populations.

Operations Associate II – Provider Core Operations

Clinical Operations

• The Clinical Go-To: Act as the primary People Ops partner for Clinical Operations pods. You will attend various cross-functional meetings, listen to challenges, and translate those needs into efficient People Ops workflows
• Operational Bridge: Serve as the functional operational lead for clinical-specific initiatives. You understand the clinical lifecycle and ensure the broader People Ops team has the context needed to execute flawlessly
• Enablement & Solutions: Identify friction points in how clinical employees interact with our systems (onboarding, access, job changes) and jump in to provide the operational expertise required to solve complex issues
• Operational Thought Partner: Serve as a key collaborator on clinical-specific people strategies, including the analysis and action planning for engagement surveys and the development of data-driven retention initiatives
• Recruiting & Onboarding Alignment: Lead the synchronization between Clinical Recruiting, People Ops, and Clinical Ops, ensuring that high-volume hiring translates into a seamless day one and beyond experience
• Partner with Employee Relations (ER) and Legal as the main People Operations Compliance lead, helping to build the People Ops compliance enablement roadmap for the entire U.S. population across the clinical and non-clinical space
• Lead the maintenance and refresh of our Employee Handbooks to ensure that policies for both our clinical and non-clinical populations are accurate, compliant, and easy for employees to access and navigate
• Manage the annual EEO-1 reporting process for the clinical and non-clinical population
• Lead recurring audits of our People Operations processes to ensure we remain 100% audit-ready
• Manage labor law poster refreshes and state-specific notices, ensuring they are accessible to all employees in the office and working remotely

Senior People Operations Specialist, Clinical Ops – Compliance

Therapist

• Lyra’s provider network is composed of in-person and virtual therapists, physicians, and coaches across the US
• With our supportive provider platform, and opportunities for training and clinical consultation, being part of our network is an incredible chance to do what you love (like client care) with support for the things you don’t love (like self promotion and scheduling)
• We are looking for contract licensed telehealth therapists who are passionate about whole-person, whole family mental health care to join our clinical team
• This opportunity is a great fit if you’re an independently licensed clinical therapist with experience providing culturally responsive, evidence-based therapy for children, teens, and their families
• This opportunity is ideal for providers seeking well-matched and motivated pediatric clients
• Providers who are excited to pilot innovative care protocols and techniques, grounded in evidence-based practice; and participate in training on our proprietary curriculum and collaborative care model are encouraged to apply

Mental Health Therapist – Pediatric Experience, 1099 Contractor

• Serve as key strategic advisor to Finance and operations leadership on program growth strategy for our Health Plans/ Health Systems channel by owning forecast models for annual and long-range planning
• Own and drive overall strategy on how we forecast health plan & health system demand and subsequently invest in provider supply to support our ambitious growth targets
• Identify and drive cross-functional, strategic initiatives in partnership with Finance, Clinical and operations teams to improve program growth and/or profitability
• Obsess over how programs are performing against forecast and why, and incorporate learnings to project forward-looking program health
• Identify opportunities and drive initiatives to improve forecasting and planning processes through automation and technology

Senior Strategy & Operations Associate, Growth Strategy

Consultant

• Respuesta Inmediata: Proveer intervención en crisis de manera presencial y/o remota.
• Evaluación de Riesgos: Realizar evaluaciones clínicas o situacionales rápidas para determinar el nivel de peligro y las necesidades de apoyo.
• Desarrollo de Planes de Seguridad: Colaborar con los afectados y proveedores de salud mental para crear estrategias de afrontamiento y planes de acción post-crisis.
• Documentación y Cumplimiento: Mantener registros precisos y confidenciales de todas las intervenciones siguiendo los estándares de Compliance y Workday.
• Asesoría Estratégica: Trabajar junto a los líderes de la organización para mitigar el impacto emocional y operativo de incidentes críticos.

Crisis Intervention Consultant

Recruitment

• Partner closely with Clinical Operations, Clinical Strategy, and other internal stakeholders to design and execute effective recruiting strategies aligned with business priorities.
• Lead, mentor, and develop a high‑performing team of Talent Acquisition Partners, fostering accountability, growth, and engagement.
• Leverage recruiting metrics and market insights to continuously improve hiring outcomes, interview processes, and candidate experience.
• Analyze talent market trends and translate insights into proactive sourcing and workforce planning strategies.
• Build and optimize recruiting processes that improve efficiency, scalability, and quality of hire.
• Serve as a strategic advisor to leadership, providing clear data‑driven recommendations and progress updates.

Manager, Talent Acquisition – Clinical

• Ensure care provided across their team is evidence-based, culturally responsive, and outcomes-driven;
• Lead recruitment and onboarding of Coach Managers
• Supervise, guide, and mentor providers and clinical managers;
• Provide feedback regarding performance metrics and discipline concerns for coaches, coach supervisors, and coach managers;
• Lead ongoing clinical 1:1’s and group consultations with assigned team supervisors and managers;
• Drive the development and implementation of clinical training and continuing education opportunities and training related departmental policies and/or procedures
• Maintain a small personal caseload of pediatric clients;
• Provide consultation coverage for all pediatric outpatient services as scheduled which may include evenings and weekend coverage
• Define, delegate, and oversee Outpatient Services projects and initiatives that support Pediatric Outpatient
• Represent Pediatric Outpatient Services to customer conversations which may require some travel
• Other duties as assigned

Senior Clinical Quality Manager

• Manage a team of 5-10 Onboarding Specialists
• Serve as the primary operations day-to-day point of contact and liaison for the clinical team
• Develop and implement standard operating procedures to improve team efficiency, quality, and client engagement
• Implement and manage quality assurance metrics that align with best practices, SLAs, etc.
• Manage patient cases that are escalated for timely support and proactively lead resolution for issues that arise
• Analyze data to identify issues, measure capacity, monitor progress/trends/metrics, and inform program decision making/prioritization
• Facilitate weekly 1:1s and team meetings to drive professional development, performance reviews, positive team culture, and alignment on process updates/changes