Customer Success Manager

Lyra Health

Manager of Customer Success leading a team at Lyra Health, transforming mental healthcare delivery and client engagement. Responsible for customer satisfaction, team mentorship, and strategic growth initiatives.

Posted 7/23/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $106,000 - $146,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management within healthcare, with a strong focus on team leadership, strategic relationship management, and operational efficiency. Proficient in utilizing data visualization and CRM tools to drive performance and enhance client engagement.

Highest-signal resume keywords

Customer Success ManagementHealthcare LeadershipTeam LeadershipData VisualizationAccount Strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount ManagementHealthcare Systems KnowledgePresentation SkillsNegotiation Skills

Soft Skills

MentoringCollaborationCommunication

Tools & Technologies

Google WorkspaceSalesforceAsanaTableauQuicksight

Industry Keywords

Health SystemsHealth PlansPediatric Mental HealthPatient EngagementRegulated Healthcare Environments

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Lead, mentor, and develop a team of Customer Success Associates, providing guidance on relationship management, account strategy, and professional growth.
Own the overall success and retention strategy for a portfolio of health system partners, health plans, and strategic referral partners, ensuring the team exceeds established targets.
Serve as a point of escalation and maintain high-level relationships with executive decision-makers at partner organizations.
Collaborate with Product, Clinical, Data Science, and Legal teams to ensure the "voice of the customer" informs the product roadmap and operational improvements.
Standardize and optimize customer reporting, communication templates, and project management workflows to increase team efficiency.
Partner with Marketing to oversee the development of large-scale campaigns and workshops that drive patient engagement across all accounts.
Work with the Performance Management and Sales Operations teams to interpret and address team metrics including: referral volumes, customer health scores, conversion rates, upsells etc.
Support finalist presentations and strategic key prospect meetings by serving as a subject matter expert on client partnership strategy, implementation, operations, reporting and ongoing strategic account management. Provide references as needed.
Ability to communicate clinical outcomes, behavioral health value, and care delivery impact to healthcare stakeholders while navigating regulated healthcare environments.

Requirements

What you’ll need

5+ years of experience in customer success, account management, or healthcare leadership, with at least 1+ years in a formal people-management role.
Deep understanding of health systems, health plans, or the pediatric mental health landscape.
Exceptional presentation and negotiation skills, with the ability to lead in high-stakes environments.
Proven track record of managing multiple large-scale initiatives and leading cross-functional projects.
Advanced skills in Google Workspace (Sheets, Slides), CRM tools (Salesforce, Asana) and data visualization tools (Tableau, Quicksight) to track team performance.
Willingness to travel (up to 30-40%) to support team members and visit key accounts.

Benefits

Comp & perks

Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
Lyra for Lyrians; coaching and therapy services
Equity in the company through discretionary restricted stock units
Competitive time off with pay policies including vacation, sick days, and company holidays
Paid parental leave
401K with up to 3% matching
Monthly tech allowance
Well-being perks and activities, surprise swag, regular community celebration…