Senior Global Account Consultant

Lyra Health

Global Account Consultant providing subject matter expertise for international customers. Partnering with Customer Success Managers to enhance service delivery and customer satisfaction.

Posted 7/21/2026full-timeRemote • 🇬🇧 United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in international service delivery and customer relationship management, with a strong focus on collaboration, project management, and effective communication. Capable of developing strategies to mitigate account risks and enhance member engagement through tailored training and support.

Highest-signal resume keywords

Customer Relationship ManagementEmployee Assistance Program ExperienceProject ManagementCross-Functional CollaborationNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Verbal CommunicationWritten CommunicationCreative Problem-SolvingPrioritizationMultitasking

Industry Keywords

Workforce Mental HealthInternational Service DeliveryCustomer Success ManagementQuarterly Business ReviewsAnnual Business Reviews

About the role

Key responsibilities & impact

Partner with Customer Success Managers (CSMs) on all international aspects of service delivery for our Workforce Mental Health customers.
Serve as the subject matter expert on international service delivery, advising CSMs and customers on global nuances and resolving inquiries.
Lead discussions on international agenda items during customer meetings, including Quarterly and Annual Business Reviews.
Deliver international awareness sessions and coordinate the delivery of local language sessions to drive member engagement.
Proactively monitor international account risk and collaborate with CSMs to develop and implement effective mitigation strategies.
Liaise with internal teams and our global network to coordinate the delivery of core services, training, and critical incident support.
Maintain accurate and up-to-date customer records in our internal systems.

Requirements

What you’ll need

5+ years of customer relationship management experience.
3+ years of experience within an Employee Assistance Program (EAP) setting.
Excellent verbal and written communication skills.
Strong project management and cross-functional collaboration skills.
Ability to prioritize and multitask, balancing the needs of multiple customers.
Excellent negotiation and creative problem-solving abilities.
Bachelor's degree in Business or a related field, or equivalent practical experience.

Benefits

Comp & perks

The benefits available to those located in the UK. will be consistent with UK law and may vary from those located in other countries. Benefits will be provided in a manner consistent with applicable law.