Customer Service Advisor
Scania Group
Job Level
JuniorMid-Level
About the role
- Support Customer Care health escalations in veterinarian capacity, working with our Vet Nurse team
- Maintain Customer Care knowledge base around product, nutrition and health topics
- Support training of Vet Nurses and broader Customer Care team around product, nutrition and health topics
- Collaborate cross-functionally with other departments on health and nutrition topics
- Foster a growth-oriented, positive and high-performance culture that motivates employees and is aligned to the company's mission
Requirements
- Doctor of Veterinary Medicine (DVM) degree or equivalent
- 2+ years of veterinary experience
- Exceptional customer service skills - helpful & positive attitude and always looking to go above and beyond for customers
- Well-versed verbal and written communication skills with strong English and grammar
- Proficient in using a computer, touch typing and able to learn new tools / systems
- Organised with high attention to detail
- Willingness to learn new topics, such as dog nutrition and wellness
- Resilient, high sense of ownership and comfortable with a fast paced environment
- Must love pets
