Customer Support

• Ensuring the customer’s needs and expectations are met throughout their Scania experience, from the first customer enquiry, through administration, invoicing, and follow up
• Working closely with the Service Team & Workshop Controller to ensure effective delivery of work orders
• Delivering exceptional customer communication – external and internal
• Managing and ensuring accuracy of all documentation
• Creating and invoicing work orders, job lines and allocating work to the workshop for planning of activity

Customer Service Advisor

Customer Service Representative