Scania Group

Customer Service Advisor

Scania Group

full-time

Posted on:

Location Type: Office

Location: Wingfield • 🇦🇺 Australia

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Job Level

Mid-LevelSenior

About the role

  • Ensuring the customer’s needs and expectations are met throughout their Scania experience, from the first customer enquiry, through administration, invoicing, and follow up
  • Working closely with the Service Team & Workshop Controller to ensure effective delivery of work orders
  • Delivering exceptional customer communication – external and internal
  • Managing and ensuring accuracy of all documentation
  • Creating and invoicing work orders, job lines and allocating work to the workshop for planning of activity

Requirements

  • Ability to think on your feet and show initiative
  • Strong abilities in time management, organisation and administration
  • Effective problem solving, negotiation and influencing skills
  • Professional written and verbal communication skills
  • Mechanical or workshop aptitude
  • Vehicle/transport industry experience preferable
  • Your excellent communication and interpersonal skills will help you to drive positive business outcomes
Benefits
  • A dynamic and inclusive work culture - be part of a great team environment
  • A company that is enjoying record growth and eligibility for an annual company bonus scheme
  • Salary packaging, novated leasing and exclusive discounts on retail, dining, travel, entertainment, leisure, accommodation and more
  • Corporate benefits programme with discounts at JB Hi Fi, Specsavers and more
  • Exclusive health insurance discount, access to an online health and wellness platform with up to 50% off at over 400 fitness and wellbeing brands including gyms, active wear, healthy meals, supplements, self-care and more
  • Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
administrationinvoicingdocumentation managementwork order creationjob line allocation
Soft skills
time managementorganisationproblem solvingnegotiationinfluencingwritten communicationverbal communicationinterpersonal skillsinitiative