Lyka

Customer Support

• Support Customer Care health escalations in veterinarian capacity, working with our Vet Nurse team
• Maintain Customer Care knowledge base around product, nutrition and health topics
• Support training of Vet Nurses and broader Customer Care team around product, nutrition and health topics
• Collaborate cross-functionally with other departments on health and nutrition topics
• Foster a growth-oriented, positive and high-performance culture that motivates employees and is aligned to the company's mission

Vet Expert, Customer Care

Account Manager

• Lead the development of Lyka’s veterinary partnerships marketing strategy, ensuring strong alignment with business priorities and overall brand positioning.
• Translate market and customer insights into a compelling veterinary value proposition and develop a messaging framework that balances brand storytelling with the technical depth needed to build trust and understanding.
• Collaborate with CX and BDMs to conduct and analyse qualitative and quantitative research, gathering insights from vets and clinic staff to inform content and campaign development.
• Partner with cross-function teams to research and distil technical insights into clear, impactful messaging.
• Own and manage the partnerships marketing calendar, ensuring strategic alignment with the consumer brand to maximise impact and identify synergies.
• Partner with BDMs to create high-impact communication strategies and tools that enhance clinic engagement and strengthen Lyka’s role as a trusted partner.
• Oversee the development of vet-facing content and assets, working with the partnership team to determine strategic priorities - from webinars through to clinic merchandising.

Vet Expert, Customer Care

Partnerships Marketing Manager