CMA CGM

Customer Service Officer

CMA CGM

full-time

Posted on:

Location Type: Office

Location: Launceston • 🇦🇺 Australia

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Job Level

Mid-LevelSenior

About the role

  • Manage customer inquiries across multiple channels.
  • Provide accurate and timely shipment information.
  • Promote value-added services.
  • Collaborate with internal and external stakeholders to enhance customer experience while adhering to quality and safety standards.
  • Investigate and resolve customer issues by collaborating with teams and partners.
  • Deliver clear, professional written and verbal communication.
  • Identify opportunities to offer Value Added Services that align with customer needs.
  • Use MYCS and other internal systems to manage queries and enhance the customer experience.
  • Follow Quality Management System procedures and contribute to process improvements.
  • Share knowledge, assist in training new team members, and support team performance and development.

Requirements

  • Strong customer service skills with the ability to handle multiple enquiries efficiently.
  • Excellent written and verbal communication abilities.
  • Proficiency in using Microsoft Office and customer service platforms such as MYCS or Salesforce.
  • Ability to multitask, prioritize, and work well under pressure.
  • A proactive and solution-focused mindset with attention to detail.
  • Knowledge or experience in shipping, logistics, or supply chain industries is preferred.
  • Ability to work independently as well as collaboratively within a team environment.
  • Must be an Australian citizen or a permanent resident. If you are a New Zealand citizen and planning to relocate permanently to Australia, you are more than welcome to apply.
Benefits
  • Flexible Working Options
  • Additional Leave Days
  • Paid Parental Leave
  • Novated Lease
  • Opportunity to participate in volunteer initiatives with partner charities such as the Big Umbrella
  • Access to 3000+ learning resources and courses
  • Opportunity for career development in Asia Pacific, Europe and other office locations globally

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceshippinglogisticssupply chain
Soft skills
communicationmultitaskingprioritizationproblem-solvingattention to detailcollaborationtrainingteam performance