About the role
- Greet customers warmly and create a welcoming store environment
- Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations
- Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples
- Assist in hosting in-store events, providing a memorable and inclusive experience for customers
- Maintain a clean, tidy, and visually appealing shop floor
- Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals
- Manage stock levels efficiently, ensuring shelves are well-stocked and ready for customers
- Actively control store costs, such as product waste, to help meet the shop’s budget
- Participate in ongoing training and development to enhance product knowledge and customer service skills
- Collaborate with the team to foster an inclusive, respectful working environment
- Work on in-store and external events to leave lasting impressions on customers
Requirements
- Embrace a true passion for delivering exceptional customer service
- Teamwork and ability to work positively with colleagues
- Great communication skills
- MUST be able to demonstrate to customers - On skin/in bowls
- MUST be able to work at least one weekend day and 3 weekdays
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Profit-based bonus
- Complimentary spa treatment*
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
- Flexible working
- Tailored gender affirming care*
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceteamworkcommunicationproduct knowledgeevent hostingpersonalized recommendationscollaborationcreativityinclusivityorganizational skills