About the role
- Greet customers warmly and create a welcoming store environment
- Engage with customers to understand needs, provide personalised recommendations, and offer product demonstrations
- Deliver exceptional customer service using in-depth product knowledge and offering tailored samples
- Assist in hosting in-store events and external events to provide memorable experiences
- Maintain a clean, tidy, and visually appealing shop floor
- Support the store’s sales targets by promoting products creatively and working as part of a team
- Manage stock levels efficiently and ensure shelves are well-stocked
- Actively control store costs such as product waste to help meet the shop’s budget
- Participate in ongoing training and development to enhance product knowledge and customer service skills
- Collaborate with the team to foster an inclusive, respectful working environment
Requirements
- Strong communication and confidence for engaging with customers in store
- Friendly approach to working alongside team
- Required availability: 10-16 hours per week (2-3 shifts) or 16 hours (3 days) including a weekend day
- Ability to start early (8am) and finish late (up to 9pm)
- Attend group interview (Interview Date: Saturday 11th October 8:30am)
- Hands-on experience or comfort with product consultations and demonstrations
- Willingness to participate in training and development
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Profit-based bonus
- Complimentary spa treatment* (qualifying period & hours required)
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
- Financial childcare support on return to work* (qualifying period & hours required)
- Flexible working
- GDPR/Privacy Notice information handling
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product knowledgeproduct demonstrationsstock managementcustomer service
Soft skills
communicationteamworkcustomer engagementfriendly approachwillingness to learn