Staffing Coordinator
Family Resource Home Care
Medical Billing Associate – Patient Services
Luna Physical Therapy
part-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $21 per hour
Job Level
JuniorMid-Level
About the role
- Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform—removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better. Are you passionate about providing exceptional customer service and helping patients navigate their billing needs? As a Part Time Patient Success Associate at Luna, you’ll play a vital role in supporting patients with payments, insurance questions, and account management. This fully remote position is perfect for detail-oriented individuals with a knack for problem-solving and a desire to make a difference in the patient experience. Join our mission-driven team and contribute to delivering accessible, high-quality care! We are currently hiring for the following part-time, remote shifts (all times shown in PST, CST, and EST): Monday: 7:00 AM – 11:00 AM PST (9:00 AM – 1:00 PM CST / 10:00 AM – 2:00 PM EST) Tuesday: 11:00 AM – 3:00 PM PST (1:00 PM – 5:00 PM CST / 2:00 PM – 6:00 PM EST) Wednesday – Friday: 12:30 PM – 4:30 PM PST (2:30 PM – 6:30 PM CST / 3:30 PM – 7:30 PM EST) Please note: Shift availability may vary and not all time slots listed above may be open at the time of your interview.
Requirements
- At least 1 year of related experience, ideally in a high-volume call center or patient support environment handling billing or insurance inquiries. Proven ability to manage and de-escalate challenging patient interactions with professionalism, empathy, and clear communication. Strong attendance and reliability, with a track record of meeting schedules and performance expectations. Excellent attention to detail and the ability to stay organized while managing multiple tasks in a fast-paced environment. Effective time management skills to balance a high call volume while maintaining quality and accuracy. A positive, team-oriented attitude and a genuine eagerness to learn and grow with the organization.
