Luna Physical Therapy

Medical Billing and Coding

• Answer inbound patient phone calls as they come in
• Manages Copay Collections and communicates with other departments, for any needs/patient reach out
• Create Partner cases Daily
• Weekly posting of late cancels
• Daily review of patient electronic communications and delegation as needed
• Create and maintain billing ledgers for patients with specific requests for their insurances
• Assist other teammates in larger projects as needed
• Learn/understand the basics of insurance billing: PPOs, HMOs, Medicare, Workers Comp to support the team and other teams as necessary
• Maintains industry level working knowledge of medical billing occurring in Luna
• Support Admin functions
• Queue based work for their sole job function (authorizations, insurance payment posting, etc.)
• Achieves goals set by management
• Achieving daily, weekly, monthly and quarterly goals to patient payments and supporting documentation is completed
• Performs Ad Hoc tasks at managers discretion

Medical Billing Associate – Patient Services

Call Center Representative

• Manage the registration, scheduling, and rescheduling processes for new and existing patients.
• Ensure accurate record management by obtaining and communicating relevant patient information, such as identification, patient history, insurance details, missed appointment policy, therapist arrival instructions, and intake forms.
• Receive, screen, and coordinate telephone calls from healthcare providers.
• Proactively make outbound calls and send emails to patient leads.
• Provide bilingual patient support (English/Spanish) for scheduling, reschedules, and cancellations.

Bilingual Patient Onboarding Associate – Call Center, Part Time

Therapist

• Provide outpatient PT services to patients in their homes
• Deliver therapy that is NOT typical home health
• Help alleviate PT burnout by using technology and community support
• Work autonomously and flexibly on your own schedule
• Access competitive compensation and concierge services

Physical Therapist

• Provide outpatient PT services to patients in their homes
• Offer autonomy and flexibility in scheduling
• Utilize technology and support for therapists' well-being
• Focus on delivering effective physical therapy

• Provide outpatient PT services to patients in their homes
• Offer autonomy, flexibility, & work-life balance
• Deliver outpatient therapy not typical home health

Account Manager

• End-to-End Partnership Management – Lead the full sales cycle from lead qualification through contracting and negotiations, ensuring smooth handoffs to Partner Success for implementation and ongoing account management. Regularly create and enhance CRM contacts, companies, and deals.
• Implementation-to-Operations Liaison – Work closely with Partner Success, Provider Relations, Operations, and Clinical teams to ensure partnership implementations are fully integrated into Luna workflows and result in active visit generation.
• Operational Alignment – Partner with internal teams to adapt onboarding, referral intake, and scheduling processes to meet each health system’s operational realities, ensuring no disruption in patient flow.
• Executive Relationship Development – Cultivate and maintain relationships with C-suite and senior leaders across hospitals, physician groups, and payer organizations to reinforce strategic alignment and secure long-term growth.
• Performance Tracking & Optimization – Monitor post-launch performance, reviewing referral and visit metrics, identifying barriers, and collaborating with Partner Success to address gaps quickly.
• Strategic Sales Planning – Develop and execute market-specific sales and partnership strategies to achieve revenue and visit targets, adjusting as needed based on market feedback and healthcare trends.
• Growth Campaign Execution – Coordinate with Marketing and Growth functions to launch co-branded campaigns and engagement initiatives with partner health systems.
• Industry Expertise – Maintain a deep understanding of Luna’s solutions, the evolving healthcare delivery landscape, and value-based care trends to position Luna as a strategic ally for partners.
• Team Leadership – Lead cross-functional, project-based teams to meet partnership goals, ensuring clarity of roles, milestones, and accountability across departments.
• Market Presence – Represent Luna at industry conferences, partner meetings, and networking events to strengthen brand visibility and foster new business opportunities.

Vice President, Health System Partnerships

• Provide bilingual patient support (English/Spanish) for scheduling, reschedules, and cancellations.
• Provide patient support for scheduling, reschedules, and cancellations.
• Process medical record requests accurately and efficiently.
• Manage care plan adjustments, including transfers or patient loss coordination.
• Navigate multiple systems to update records and communication preferences.
• Collaborate with therapists and internal teams to resolve patient escalations.
• Deliver clear, empathetic communication and excellent service.
• Use ticketing tools to escalate complex issues appropriately.
• Maintain compliance, accuracy, and detailed documentation in all interactions.

Bilingual Patient Success Associate – Call Center, Part-Time – English/Spanish

Systems Engineer

• Analyze revenue cycle data across internal systems and payer portals to identify trends, patterns, and performance gaps
• Monitor claims, denials, reimbursements, and payer behavior through daily and weekly reporting
• Track KPIs such as days in A/R, denial rates, net collections, and reimbursement timelines
• Conduct root-cause analysis for denials, rejections, underpayments, and delayed payments—recommending actionable solutions
• Build dashboards, reports, and visualizations with SQL and other tools that support leadership and operational decision-making
• Partner closely with RCM teams to improve clean-claim rates, streamline workflows, and enhance overall efficiency
• Support ad hoc data requests and cross-functional initiatives for revenue cycle leadership

Revenue Systems Analyst – Healthcare

Financial Planning and Analysis

• Own Luna's financial planning process, including annual budgets, quarterly forecasts, and long-range strategic plans that align with board and investor expectations.
• Build and lead a high-performing FP&A team capable of delivering timely, accurate financial insights that drive decision-making across the organization.
• Develop sophisticated financial models that evaluate growth scenarios, market expansion opportunities, pricing strategies, and investment trade offs.
• Partner with business unit leaders to establish financial targets, track performance against plan, and identify corrective actions when needed.
• Design and maintain executive dashboards and KPI frameworks that provide real-time visibility into business performance across all functions.
• Serve as a key strategic advisor to the CFO and executive leadership team on capital allocation, investment priorities, and growth initiatives.
• Lead financial due diligence and modeling for strategic partnerships and health system MSA agreements.
• Translate financial data into compelling business narratives for board presentations, investor updates, and strategic planning sessions.
• Partner with Operations, Clinical, and Therapist Acquisition leaders to optimize unit economics, improve contribution margins, and drive profitable growth.
• Collaborate with the VP of Revenue Cycle Management (RCM) to align revenue forecasting with cash flow projections and working capital management.
• Own pricing strategy and analysis, working cross-functionally to optimize payer contracts, cash pay rates, and health system partner agreements.
• Drive deep understanding of unit economics across service lines, geographies, and customer segments to inform resource allocation decisions.
• Lead profitability analysis at the market, payer, and service line level, identifying opportunities to improve margins while maintaining clinical quality.
• Partner with Finance and RCM teams to ensure accurate financial reporting of gross-to-net revenue, reimbursement trends, and collection performance.
• Lead financial planning for capital raises, investor reporting, and board materials in partnership with the CFO.
• Develop and maintain investor-grade financial models and metrics that demonstrate Luna's growth trajectory and path to profitability.
• Manage relationships with external stakeholders including investors, lenders, and financial advisors as needed.
• Provide financial analysis and recommendations for capital deployment decisions including technology investments, market expansion, and organizational scaling.
• Build scalable FP&A systems and processes that can support Luna's growth from $100M to $500M+ in revenue.
• Champion data integrity and cross-functional alignment between FP&A, Accounting (Controller), RCM, and business intelligence teams.
• Mentor and develop FP&A team members, establishing clear career paths and technical training programs.
• Drive continuous improvement in forecasting accuracy, reporting efficiency, and analytical capabilities.

Vice President of Finance

Full-stack Engineer

• Design, develop and maintain the next generation of our internal marketplace console. Including but not limited to scheduling, automations, payment flow, customer communications, reports, and dashboards.
• Identify and propose strategies around technical problems, getting buy-in from other teams to enhance solutions.
• Lead cross-functional projects with other teams to come up with solutions that have a direct impact on Engineering.
• Evaluate and recommend tools, technologies, and processes to ensure the highest quality of performance for the Engineering team.
• Impact focus areas can include, mobile API’s, backend integration, migration to Elixir, or building a whole new feature for admins.
• Dedicated time to help mentor and develop less senior engineers skill sets in code reviews, as well as writing exceptional code that can be used as an example for more junior engineers.
• Identify and proactively prioritize tech debt in collaboration efforts with Product team members.
• Minimize technical complexity while delivering high quality solutions that may integrate multiple applications.
• Solve significantly complex software problems with solutions that are near ideal in terms of resilience, fault tolerance, scalability, and stability.
• Working with external contractors to complete tasks, including delegation responsibilities as a Team Lead with contractors.
• Test, release and monitor your own code as if we did not have QA.

Staff Software Engineer

• Provide outpatient PT services to patients in their homes
• Work in collaboration with patients to enable their therapy
• Schedule appointments based on personal availability
• Utilize provided technology to streamline patient care and documentation