Luna Physical Therapy

Account Manager

• Acts as the 'face' of Luna in a region. Has an understanding of field sales and applies knowledge and skills to complete a wide range of tasks. Is a problem solver - proactively communicates with high volume potential providers to ensure Luna's success.
• Oversees and manages 3+ markets and focuses on key partners to grow sales. Collaborates closely and seamlessly with PRM partners to grow territory.
• Utilize various business development practices to grow the region by working with our partners to increase awareness amongst physicians and clinical practices.
• Manage high-volume partner accounts by identifying key opportunities for growth and executing against the plan. Build and maintain relationships with physicians and office personnel via effective and professional communication methods.
• Achieve HVA physicians and accounts and implement the HVA process as needed. Encourage physicians and their team to refer patients to Luna by creating trust and belief in the Luna model, and providing excellent customer service.
• Schedule and perform virtual and in person briefings with physician teams to introduce them to the Luna process and develop successful working relationships.
• Analyze regional data and innovate new processes to increase patient volume.
• Maintain orderly, comprehensive data to remain organized and knowledgeable of all working relationships and necessary follow-up communications.
• Collaborate effectively and openly with Luna employees, specifically the internal key stakeholders partnered with you, and contribute respectfully, professionally, and kindly to the Luna team.
• Meet or exceed monthly productivity and results-based goals
• Always maintains a resilient, determined attitude.

Partner Account Manager

Call Center Representative

• Manage the registration, scheduling, and rescheduling processes for new and existing patients.
• Ensure accurate record management by obtaining and communicating relevant patient information, such as identification, patient history, insurance details, missed appointment policy, therapist arrival instructions, and intake forms.
• Receive, screen, and coordinate telephone calls from healthcare providers.
• Proactively make outbound calls and send emails to patient leads.

Partner Account Manager

Patient Onboarding Associate – Call Center, Part Time