Luna Physical Therapy

Therapist

• Serve as the main partner for therapists throughout the credentialing and activation journey.
• Guide therapists through each credentialing and enrollment step, explaining region- and state-specific requirements clearly.
• Act as the primary contact from agreement signing through activation, ensuring therapists understand timelines, next steps, and compliance requirements.
• Review documentation for accuracy, completeness, and adherence to payer/state regulations.
• Leverage credentialing platforms, the Luna therapist app, and internal systems to track progress and keep workflows moving efficiently.
• Coordinate with Credentialing, Therapist Acquisition, Therapist Success, and Operations to remove blockers and accelerate therapist readiness.
• Maintain precise, audit-ready records that meet internal policy and regulatory standards.
• Identify opportunities to streamline credentialing workflows and enhance speed-to-activation.
• Support junior associates by sharing expertise, troubleshooting escalations, and modeling high quality service.
• Follows established credentialing procedures but exercises judgment when exceptions or escalations arise.
• Handles semi-routine work that occasionally requires deviation from standard practice.
• Demonstrates ownership, follow-through, and the ability to maintain accuracy under time-sensitive conditions.

Therapist Credentialing Associate

Account Manager

• Acts as the 'face' of Luna in a region. Has an understanding of field sales and applies knowledge and skills to complete a wide range of tasks. Is a problem solver - proactively communicates with high volume potential providers to ensure Luna's success.
• Oversees and manages 3+ markets and focuses on key partners to grow sales. Collaborates closely and seamlessly with PRM partners to grow territory.
• Utilize various business development practices to grow the region by working with our partners to increase awareness amongst physicians and clinical practices.
• Manage high-volume partner accounts by identifying key opportunities for growth and executing against the plan. Build and maintain relationships with physicians and office personnel via effective and professional communication methods.
• Achieve HVA physicians and accounts and implement the HVA process as needed. Encourage physicians and their team to refer patients to Luna by creating trust and belief in the Luna model, and providing excellent customer service.
• Schedule and perform virtual and in person briefings with physician teams to introduce them to the Luna process and develop successful working relationships.
• Analyze regional data and innovate new processes to increase patient volume.
• Maintain orderly, comprehensive data to remain organized and knowledgeable of all working relationships and necessary follow-up communications.
• Collaborate effectively and openly with Luna employees, specifically the internal key stakeholders partnered with you, and contribute respectfully, professionally, and kindly to the Luna team.
• Meet or exceed monthly productivity and results-based goals.
• Always maintains a resilient, determined attitude.

Partner Account Manager

Account Executive

• Apply job skills, company policies, and procedures to effectively complete assigned tasks.
• Manage and oversee 3-5 developed or emerging markets, potentially including partner relationships.
• Drive business development through cold-calling and email marketing campaigns to build new markets and enhance awareness among physicians and clinical practices.
• Maintain organized and comprehensive data to stay informed of working relationships and ensure timely follow-up communications.
• Solve problems proactively and engage with high-volume potential providers to drive Luna’s success.
• Analyze regional data and implement innovative processes to increase patient volume.
• Consistently meet or exceed monthly productivity and performance goals.
• Provide backup support for Sr. PRMs, assisting with referral verification and patient updates as needed.

Healthcare Inside Sales Representative – Physician Relations

Controller

• Lead the financial backbone of Luna by overseeing all core accounting functions, including GL, AP/AR, payroll, and financial reporting, ensuring Luna’s growth is built on accuracy, compliance, and trust.
• Build for scale by designing systems, processes, and internal controls that evolve with Luna’s trajectory—from startup to industry leader.
• Drive operational excellence through timely and precise monthly and annual close processes that support confident, data-driven decisions across the business.
• Shape business strategy by partnering closely with FP&A and executive leadership to translate financial data into insight, influence strategic priorities, and guide capital allocation decisions.
• Be a trusted advisor to leaders across Operations, People Ops, and all teams that brings financial clarity and structure to complex business challenges.
• Invest in people and culture by building, coaching, and retaining a high-performing accounting team that operates with ownership, accountability, and pride.
• Remove friction and barriers so your team and cross-functional partners can work more efficiently; clarifying processes, solving problems, and helping others win.
• Find and fix what’s broken before it becomes a problem. Turning inefficiencies into opportunities for smarter, faster, more scalable ways of working.
• Champion a culture of transparency and collaboration, modeling Luna’s values of integrity, compassion, and relentless improvement.
• Represent Luna externally with auditors, tax advisors, and banking partners as a credible, values-driven financial leader.

Financial Controller – Healthcare

Analyst

• Help shape Luna’s blueprint for sustainable growth.
• Use data to ensure the right number of therapists are available in the right markets at the right time.
• Analyze capacity, demand, and profitability across regions to optimize access to care.
• Partner with leaders across Operations, Marketing, and Finance to turn insights into action and drive Luna’s nationwide expansion.
• Analyze key marketplace metrics such as therapist capacity, patient demand, churn, and onboarding velocity to ensure market balance.
• Build predictive models to forecast visit volume, therapist supply needs, and onboarding throughput aligned with growth goals.
• Integrate and interpret data across multiple acquisition channels — including health systems, physician referrals, and direct-to-consumer sources.
• Develop automated dashboards and reports visualizing market health, utilization, and performance trends for leadership visibility.
• Model unit economics and market-level profitability to guide operational and recruitment decisions.
• Monitor patient and therapist retention, churn, and return rates to improve forecast accuracy and inform LTV models.
• Partner with Finance, Operations, and Analyst teams to deliver consistent, actionable business insights and alignment.
• Support ad hoc analyses to answer strategic questions around access, engagement, and expansion priorities.

Market Performance Analyst – Healthcare

Vice President

• Lead and manage all aspects of the RCM process, including coding, billing, collections, and payer relations, ensuring alignment with company goals.
• Establish a comprehensive RCM strategy to drive efficiency, minimize denials, optimize cash flow, and enhance the overall patient financial experience.
• Work closely with the CFO and leadership team to integrate RCM processes with overall financial strategy, ensuring proper alignment with business objectives.
• Develop, implement, and refine RCM workflows to streamline processes, reduce costs, and improve accuracy.
• Continuously assess emerging trends and technologies in RCM to keep Luna ahead of the curve.
• Lead, mentor, and build a high-performance RCM team of 40 professionals, fostering a culture of accountability, collaboration, and continuous improvement.
• Provide training and development opportunities to grow team members' expertise and ensure high levels of engagement.
• Set clear performance goals, conduct regular performance reviews, and ensure the team operates efficiently to meet revenue and operational targets.
• Ensure seamless integration between RCM operations and the broader finance function, including budgeting, forecasting, and financial reporting.
• Develop and maintain key performance indicators (KPIs) for RCM functions and ensure alignment with corporate financial goals.
• Collaborate with the CFO on the preparation of financial reports, ensuring revenue cycle data is accurately reflected in financial statements.
• Identify opportunities for improvement in billing processes, collections, and payer contracts to optimize revenue.
• Collaborate with the payer contracting team to negotiate contracts and resolve payer-related issues.
• Ensure that RCM operations comply with payer policies and regulatory requirements, maintaining audit readiness and mitigating financial risk.
• Oversee the adoption and integration of advanced RCM technologies and software to improve process efficiency, data accuracy, and overall revenue cycle performance.
• Drive initiatives to improve electronic billing, coding accuracy, and data analytics to ensure scalability as Luna grows.
• Oversee the integration of health system partners under Master Services Agreements (MSAs) into Luna’s RCM processes, ensuring seamless data sharing, process alignment, and timely, accurate billing and collections.
• Manage and ensure accuracy of partner monthly invoicing in accordance with contractual terms, collaborating with Finance to align invoicing processes and reporting requirements.
• Foster collaborative relationships with health system partners, proactively addressing RCM challenges, sharing performance insights, and identifying opportunities for process improvements that enhance partner satisfaction and financial outcomes.

Vice President, Revenue Cycle Management

Call Center Representative

• Provide bilingual patient support (English/Spanish) for scheduling, reschedules, and cancellations.
• Provide patient support for scheduling, reschedules, and cancellations.
• Process medical record requests accurately and efficiently.
• Manage care plan adjustments, including transfers or patient loss coordination.
• Navigate multiple systems to update records and communication preferences.
• Collaborate with therapists and internal teams to resolve patient escalations.
• Deliver clear, empathetic communication and excellent service.
• Use ticketing tools to escalate complex issues appropriately.
• Maintain compliance, accuracy, and detailed documentation in all interactions.

Bilingual Patient Success Associate – Call Center, Part-Time, English/Spanish

Manager

• Lead innovative clinical intervention programs focused on value-based care
• Manage program strategy, development, and implementation for physical therapy
• Collaborate with various teams to enhance patient care
• Oversee Remote Therapeutic Monitoring program for improved delivery

Senior Manager, Clinical Intervention Programs

• Provide outpatient PT services to patients in their homes
• Ensure autonomy, flexibility, and work-life balance
• Utilize competitive compensation and technology to assist therapists

Physical Therapist

• Provide outpatient PT services to patients in their homes
• Choose when to see patients during any hours/days of the week
• Utilize technology for support and well-being

• Provide outpatient physical therapy services to patients in their homes (mobile outpatient)
• Deliver outpatient therapy delivered to the patient's home (not typical home health)
• Choose your own hours and manage caseload (PRN, part-time, or full-time opportunities)
• Use Luna technology (Auto-Charting, Luna Exercises, geofencing) to document care and prescribe/monitor workouts
• Coordinate care with patients, therapists, physicians, and partners
• Manage safety, cancellations, billing, and navigation to patient homes or facilities
• Receive and manage payments via the Luna platform

Physical Therapist, Mobile Outpatient

• Provide outpatient physical therapy services to patients in their homes (mobile outpatient)
• Manage PRN, part-time, or full-time caseloads based on therapist preference
• Choose when to see patients during any hours/days of the week
• Use Luna technology for documentation and care (Auto-Charting, Luna Exercises)
• Prescribe and monitor workouts via the Luna app and deliver integrated care
• Match patients based on specialty and location (within ~30 minute drive)
• Coordinate with Concierge service for safety, cancellations, billing, and locating patient homes/facilities
• Travel to patient homes and facilities; handle safety and logistical issues
• Receive payments and bonuses through the Luna platform (instant payments, visible in-app)

Billing Specialist

• Answer inbound patient phone calls as they come in
• Manage Copay Collections and communicate with other departments for any needs/patient reach out
• Create Partner cases daily
• Weekly posting of late cancels
• Daily review of patient electronic communications and delegation as needed
• Create and maintain billing ledgers for patients with specific requests for their insurances
• Assist other teammates in larger projects as needed
• Learn/understand the basics of insurance billing: PPOs, HMOs, Medicare, Workers Comp to support the team and other teams as necessary
• Maintain industry-level working knowledge of medical billing occurring in Luna
• Support administrative functions
• Perform queue-based work for sole job function (authorizations, insurance payment posting, etc.)
• Achieve goals set by management (daily, weekly, monthly, quarterly) to patient payments and supporting documentation
• Perform ad hoc tasks at manager's discretion

Medical Billing Associate, Patient Services

Full-stack Engineer

• Design, develop and maintain the next generation of our internal marketplace console. Including but not limited to scheduling, automations, payment flow, customer communications, reports, and dashboards.
• Identify and propose strategies around technical problems, getting buy-in from other teams to enhance solutions.
• Lead cross-functional projects with other teams to come up with solutions that have a direct impact on Engineering.
• Evaluate and recommend tools, technologies, and processes to ensure the highest quality of performance for the Engineering team.
• Impact focus areas can include, mobile API’s, backend integration, migration to Elixir, or building a whole new feature for admins.
• Dedicated time to help mentor and develop less senior engineers skill sets in code reviews, as well as writing exceptional code that can be used as an example for more junior engineers.
• Identify and proactively prioritize tech debt in collaboration efforts with Product team members.
• Minimize technical complexity while delivering high quality solutions that may integrate multiple applications.
• Solve significantly complex software problems with solutions that are near ideal in terms of resilience, fault tolerance, scalability, and stability.
• Working with external contractors to complete tasks, including delegation responsibilities as a Team Lead with contractors.
• Test, release and monitor your own code as if we did not have QA.

Staff Software Engineer

• Lead and manage a team of therapist success representatives, providing guidance, support, and mentorship.
• Conduct regular 1:1 meetings with team members for performance discussions, feedback, and developmental opportunities.
• Develop and execute a strategic plan for therapist success, aligning with the company's mission and objectives.
• Anticipate industry trends to position Luna Care as an industry leader, fostering excellence and innovation.
• Drive the integration and optimization of Luna's technology for enhanced patient care and user experience.
• Enhance Physical Therapist retention rates and optimize treatment capacity through targeted initiatives.
• Oversee the establishment and maintenance of strategic Physical Therapist partnerships.
• Utilize analytics to assess therapist and team performance, making data-driven decisions.
• Collaborate with cross-functional teams for innovation and addressing evolving needs.
• Act as a departmental representative, handling critical situations and ensuring continuity.
• Develop and execute onboarding processes for new providers.
• Manage relationships with all platform providers, ensuring strong partnerships and effective communication.
• Identify and propose solutions to improve processes, workflows, and systems.
• Monitor KPIs and metrics to evaluate team and individual performance, ensuring goal achievement.
• Stay informed on industry trends and best practices, implementing strategies to optimize team performance.

Therapist Success Manager

• Provide outpatient PT services to patients in their homes in Los Angeles, CA and nearby locations
• Deliver outpatient therapy in the patient’s home (NOT typical home health)
• Assess patients, create and execute treatment plans focused on patient and therapist experience
• Prescribe and monitor workouts via the Luna app (Luna Exercises)
• Use Luna Auto-Charting and platform tools to document care and manage billing
• Coordinate with Luna Concierge service, therapists, physicians, and partners
• Travel to patient homes or facilities and manage logistics using geofencing technology

Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform—removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better.
Are you passionate about providing exceptional customer service and helping patients navigate their billing needs? As a Part Time Patient Success Associate at Luna, you’ll play a vital role in supporting patients with payments, insurance questions, and account management. This fully remote position is perfect for detail-oriented individuals with a knack for problem-solving and a desire to make a difference in the patient experience. Join our mission-driven team and contribute to delivering accessible, high-quality care!
We are currently hiring for the following part-time, remote shifts (all times shown in PST, CST, and EST):
Monday: 7:00 AM – 11:00 AM PST (9:00 AM – 1:00 PM CST / 10:00 AM – 2:00 PM EST)
Tuesday: 11:00 AM – 3:00 PM PST (1:00 PM – 5:00 PM CST / 2:00 PM – 6:00 PM EST)
Wednesday – Friday: 12:30 PM – 4:30 PM PST (2:30 PM – 6:30 PM CST / 3:30 PM – 7:30 PM EST)
Please note: Shift availability may vary and not all time slots listed above may be open at the time of your interview.

Therapist Credentialing Associate

Partner Account Manager

Healthcare Inside Sales Representative – Physician Relations

Financial Controller – Healthcare

Market Performance Analyst – Healthcare

Vice President, Revenue Cycle Management

Bilingual Patient Success Associate – Call Center, Part-Time, English/Spanish

Partner Account Manager

Senior Manager, Clinical Intervention Programs

Physical Therapist

Physical Therapist

Physical Therapist, Mobile Outpatient

Physical Therapist

Medical Billing Associate, Patient Services

Staff Software Engineer

Therapist Success Manager

Physical Therapist

Medical Billing Associate – Patient Services