Luna Physical Therapy

Therapist

• Lead and manage a team of therapist success representatives, providing guidance, support, and mentorship.
• Conduct regular 1:1 meetings with team members for performance discussions, feedback, and developmental opportunities.
• Develop and execute a strategic plan for therapist success, aligning with the company's mission and objectives.
• Anticipate industry trends to position Luna Care as an industry leader, fostering excellence and innovation.
• Drive the integration and optimization of Luna's technology for enhanced patient care and user experience.
• Enhance Physical Therapist retention rates and optimize treatment capacity through targeted initiatives.
• Oversee the establishment and maintenance of strategic Physical Therapist partnerships.
• Utilize analytics to assess therapist and team performance, making data-driven decisions.
• Collaborate with cross-functional teams for innovation and addressing evolving needs.
• Act as a departmental representative, handling critical situations and ensuring continuity.
• Develop and execute onboarding processes for new providers.
• Manage relationships with all platform providers, ensuring strong partnerships and effective communication.
• Identify and propose solutions to improve processes, workflows, and systems.
• Monitor KPIs and metrics to evaluate team and individual performance, ensuring goal achievement.
• Stay informed on industry trends and best practices, implementing strategies to optimize team performance.

Therapist Success Manager

• Provide outpatient PT services to patients in their homes in Los Angeles, CA and nearby locations
• Deliver outpatient therapy in the patient’s home (NOT typical home health)
• Assess patients, create and execute treatment plans focused on patient and therapist experience
• Prescribe and monitor workouts via the Luna app (Luna Exercises)
• Use Luna Auto-Charting and platform tools to document care and manage billing
• Coordinate with Luna Concierge service, therapists, physicians, and partners
• Travel to patient homes or facilities and manage logistics using geofencing technology

Physical Therapist

Billing Specialist

Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform—removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better.
Are you passionate about providing exceptional customer service and helping patients navigate their billing needs? As a Part Time Patient Success Associate at Luna, you’ll play a vital role in supporting patients with payments, insurance questions, and account management. This fully remote position is perfect for detail-oriented individuals with a knack for problem-solving and a desire to make a difference in the patient experience. Join our mission-driven team and contribute to delivering accessible, high-quality care!
We are currently hiring for the following part-time, remote shifts (all times shown in PST, CST, and EST):
Monday: 7:00 AM – 11:00 AM PST (9:00 AM – 1:00 PM CST / 10:00 AM – 2:00 PM EST)
Tuesday: 11:00 AM – 3:00 PM PST (1:00 PM – 5:00 PM CST / 2:00 PM – 6:00 PM EST)
Wednesday – Friday: 12:30 PM – 4:30 PM PST (2:30 PM – 6:30 PM CST / 3:30 PM – 7:30 PM EST)
Please note: Shift availability may vary and not all time slots listed above may be open at the time of your interview.

Therapist Success Manager

Physical Therapist

Medical Billing Associate – Patient Services