Luna Physical Therapy

Therapist

• Independently manage end-to-end credentialing tasks for assigned therapists, including document review, primary source verification, and application readiness.
• Ensure credentialing files meet internal policy standards and external payer, partner, and regulatory requirements.
• Maintain accurate and timely updates in HubSpot and related credentialing systems, including CAQH and CMS related workflows.
• Communicate directly with therapists to request missing information, clarify discrepancies, and provide status updates in a professional and supportive manner.
• Identify inconsistencies, errors, or gaps in credentialing documentation and proactively resolve or escalate them.
• Collaborate with Enrollment, QA, Therapist Success, and other cross-functional partners to support timely onboarding and issue resolution.
• Participate in cross-functional or department-level projects by providing input, updates, and incorporating feedback throughout the project lifecycle.
• Adapt to changes in tools, workflows, policies, and regulatory requirements while maintaining productivity and accuracy.
• Contribute to audits, quality reviews, and process improvements by applying feedback and adjusting workflows as needed.
• Support onboarding or knowledge sharing for Credentialing Associate I team members through informal guidance and collaboration.

Therapist Credentialing Associate II

Medical Billing and Coding

• Answer inbound patient phone calls as they come in
• Manages Copay Collections and communicates with other departments, for any needs/patient reach out
• Create Partner cases Daily
• Weekly posting of late cancels
• Daily review of patient electronic communications and delegation as needed
• Create and maintain billing ledgers for patients with specific requests for their insurances
• Assist other teammates in larger projects as needed
• Learn/understand the basics of insurance billing: PPOs, HMOs, Medicare, Workers Comp to support the team and other teams as necessary
• Maintains industry level working knowledge of medical billing occurring in Luna
• Support Admin functions
• Queue based work for their sole job function (authorizations, insurance payment posting, etc.)
• Achieves goals set by management
• Achieving daily, weekly, monthly and quarterly goals to patient payments and supporting documentation is completed
• Performs Ad Hoc tasks at managers discretion

Therapist Credentialing Associate II

Medical Billing Associate – Patient Services