Lumiform

Revenue Operations

• As our RevOps Manager, you own the top of the sales funnel.
• You'll build the infrastructure that identifies the right companies, finds the right contacts, reaches out at the right moment, and gets meetings booked.
• You work closely with the CEO and the sales team, and your success is measured in demos scheduled.
• You will use tools like Clay, n8n/Make, Claude, Lemlist and Hubspt to build and launch creative, scalable campaigns, and identify new ways to engage and convert leads.
• Build and maintain our TAM in Clay: scrape and structure a market universe from Prio A, B, C companies in DACH across industries like Retail, Hospitality, and Logistics
• Automatically identify and enrich the contact persons per account and push qualified leads into HubSpot with clean, structured data
• Set up signal-based triggers (hiring signals via Stepstone/Indeed, news events, new locations, leadership changes, etc.) to prioritize outreach timing
• Build and run outbound campaigns end-to-end: LinkedIn, email, and multi-channel sequences, including writing the copy yourself
• Make demo scheduling your core KPI: the goal is to book meetings for yourself and the entire sales team, which you will support
• Keep CRM hygiene as a continuous responsibility: clean data, no duplicates, correct lifecycle stages, optimized pipeline views, etc.
• Do manual research yourself when needed: you are not just building workflows for others, you are also the person doing the work
• Continuously test and iterate on messaging, targeting, and sequencing based on real data.

Revenue Operations Manager

Customer Success Manager

• Onboarding & Activation: You conduct successful onboarding of new users and ensure they quickly reach the milestones of their individual use cases.
• Customer Retention & Development: You build a network of customers and maintain long-term relationships with them.
• Product Training: You lead training sessions and workshops for our customers and ensure they can take full advantage of our software.
• Consulting: You understand the specific requirements and goals of our customers and advise them on industry best practices.
• Product Feedback: You collect feedback from our customers, synthesize it, and pass it on to our product team to drive continuous improvements to our solution.
• Proactive Support: Our goal is to act proactively to identify potential churn risks early and collaboratively develop mitigation strategies.
• Upselling: You identify upsell opportunities by communicating the value of additional use cases, locations, and collaborations on our platform to our customers.
• Reporting: You regularly create reports on the status, satisfaction, and growth of our customers.
• Collaboration: You work closely with the Sales, Marketing, and Product teams to ensure customer needs are met.

Account Executive

• As an Account Executive, you focus on acquiring new customers and contribute significantly to Lumiform's global growth.
• You are responsible for new, recurring revenue by closing new customers worldwide (focus on DACH).
• You work closely with our SDRs, who schedule qualified meetings for you.
• You independently generate pipeline through your own outreach.
• You conduct thorough pre-qualifications of potential customers.
• You guide prospects through the evaluation process and influence decision criteria.
• You prepare and negotiate proposals and close new contracts.
• You maintain data hygiene in our CRM.
• You collaborate with our Marketing and Product teams to relay customer feedback.