Customer Success Manager

Lumiform

Customer Success Manager growing enterprise SaaS accounts for Lumiform, whose inspection and audit software improves frontline operations. Owning renewals, expansion, onboarding, and strategic customer relationships.

Posted 8/17/2026full-timeBerlin • 🇩🇪 GermanyJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in B2B Customer Success and Account Management, with a strong focus on customer retention, relationship building, and strategic planning. Proficient in managing enterprise customer portfolios and driving revenue growth through effective communication and problem-solving skills.

Highest-signal resume keywords

B2B Customer SuccessAccount ManagementSaaS ExperienceNative-Level German ProficiencyStrong Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer RetentionContract RenewalsExpansion OpportunitiesOnboardingTraining DeliveryRisk IdentificationTechnical Concept ExplanationStrategic PlanningCommercial AcumenDecision-Maker Engagement

Soft Skills

Interpersonal SkillsProblem-SolvingProactive PlanningTeam PlayerDe-Escalation Skills

Industry Keywords

Enterprise CustomersPortfolio ManagementCustomer FeedbackSales CollaborationAccount Reviews

About the role

Key responsibilities & impact

Own and grow a portfolio of established enterprise customers
Proactively manage and strategically expand the book of business
Drive contract renewals and increase net revenue retention
Identify expansion opportunities across use cases, locations, and buying centers
Build relationships with key stakeholders and conduct strategic account reviews
Act as a trusted advisor to customers
Identify risks, lead critical conversations, de-escalate issues, and prevent churn
Onboard new teams, lead workshops, and deliver training
Structure and relay customer feedback to the product team
Collaborate closely with Sales, Marketing, and Product

Requirements

What you’ll need

Native-level German proficiency
Business-fluent spoken and written English
1–2 years of experience in B2B Customer Success, Account Management, or Sales
Preferably experience in a SaaS environment
Willingness to take on increased responsibility
Commercial acumen with the ability to identify and pursue expansion and growth opportunities
Ability to de-escalate critical situations, find solutions, and retain customers
Strong communication and interpersonal skills
Ability to independently engage decision-makers and persist until meetings are secured
Understanding of technical concepts and the ability to explain them clearly
Strategic, proactive planner and team player

Benefits

Comp & perks

Variable compensation component with revenue-sharing for portfolio expansion
International customer base and enterprise-level brands
Product with a genuine purpose
Modern office in Berlin-Mitte
Annual learning budget of €500
Monthly taxable benefit of €50 or Urban Sports Club membership
Free coffee, tea, soft drinks, fresh fruit, beer, and wine
Flexible working hours
Remote work options
International team with flat hierarchies and open feedback culture
Significant responsibility and ownership opportunities