Senior HR Advisor
Leaders Romans Group
Job Level
Mid-LevelSenior
About the role
- Day-to-day responsibility for client service and development for a portfolio of clients across Independent Consulting and Platforms & Products business units
- Take day-to-day responsibility for all client-related matters and report to the Client Director
- Achievement of financial objectives: revenue delivery, revenue development and client profitability
- Ensure client satisfaction and secure favourable client references
- Play an active and innovative role in developing Lumera’s client propositions
- Produce and make available all relevant management information and reporting
- Ensure effective interaction with operations teams while maintaining boundaries between client management and operations
- Ensure business assurance procedures are followed in respect of client management
- Work with peers in Operations teams to ensure client delivery
Requirements
- Strong understanding of the UK pensions environment and awareness
- Pensions administration management, consultancy or client management experience in a pensions-related business
- Ownership and initiative to build strong relationships with clients
- Self-reliant in the use of Word, PowerPoint and basic Excel to support in-scope activities
- Flexible to travel to Lumera offices, to meetings with clients and to marketing/profile-raising events
- Nice to have: A relevant professional qualification
- Nice to have: Understanding of pensions data challenges and opportunities
- Nice to have: Experience in a pensions consultancy or in-house pension scheme
