Payroll

• Accurately process payroll on a monthly basis, ensuring full compliance with HMRC regulations.
• Lead on complex payroll queries and escalations, liaising with employees, managers, and external payroll provider as needed.
• Support with in month National minimum wage analysis to ensure full compliance in line with HMRC guidelines.
• Support payroll reconciliations and month-end/year-end reporting activities.
• Liaise with the outsourced payroll provider to ensure timely and accurate updates for employee changes, including new starters, leavers, benefits and salary adjustments.
• Act as a subject matter expert on payroll legislation, payrolled benefits, pension schemes and statutory payments (Tax, NI, SSP, SMP, etc.).
• Provide mentorship and oversight to junior payroll staff, assisting with training and development.
• Collaborate closely with HR, Finance, and external stakeholders to ensure data integrity and alignment.
• Supporting with new starters, leavers and Internal contract changes.
• Assist in reviewing and improving payroll processes, systems, and controls to enhance efficiency and accuracy.
• Understanding of company commission scheme’s, to support employees with understanding of calculations and any queries raised.

Payroll Advisor

Data Scientist

• Oversee the effective operation and continuous improvement of the Group’s HR and Payroll system to support business and employee needs
• Represent HR Data & Systems in cross-functional transformation programmes and strategic projects
• Lead on HR data and systems workstreams for annual processes such as the pay review and budgeting process
• Drive system upgrades and enhancements internally and with third party providers, ensuring successful delivery and adoption
• Proactively identify opportunities to increase automation and improve workflows
• Partner with colleagues on the management and enhancement of recruitment and training systems
• Lead the HR systems and people data workstream for mergers, acquisitions and business integration activity, acting as the subject matter expert for data migration, system integration and organisational structure design
• Develop and execute integration strategies to ensure the seamless transfer of employee data and successful onboarding of acquired businesses into Group HR systems
• Own the governance, delivery and continuous development of data integrity processes to ensure people data is accurate and compliant with legal and GDPR requirements
• Lead complex and large-scale data updates, uploads and migrations, proactively identifying and managing risks and ensuring deliverables are met
• Own the governance, delivery and continuous development of people reporting and analytics
• Own the development of workforce analytics, providing insight and commentary on trends, risks and opportunities and actionable recommendations that support business planning and decision-making
• Accountable for the performance, development and management of the HR Data & Systems team, ensuring delivery of agreed priorities, projects and operational objectives
• Set and monitor team quality standards for reporting, data and system processes
• Champion and role model a culture of collaboration, inclusion and continuous improvement
• Manage relationships with third-party providers to ensure issues as resolved in a timely way, monitoring resolution against SLAs and escalating where necessary
• Build strong relationships with HR, Payroll, Finance, IT, and business teams, providing expert support as needed
• Understand and translate business needs into reporting and system solutions

HR Data & Systems Lead

Director

• Contribute and lead on the delivery of significant projects involving strategic planning, development management planning, and planning project coordination for a range of private and public sector clients.
• Contribute to the growth and development of an established office

Associate Director

Planner

• Work alongside an experienced team to help deliver significant projects involving strategic planning, development management planning, and planning project coordination for a range of private and public sector clients.

Team Leader

• Lead, coach, and develop a team responsible for managing rent arrears accounts
• Oversee both onshore and offshore team operations, ensuring alignment and consistency in performance and processes
• Monitor and manage team performance against agreed SLAs and KPIs
• Conduct regular call quality assurance reviews and provide structured feedback to improve standards
• Ensure agents are delivering effective, compliant, and customer-focused collections activity
• Manage workload distribution across the team to optimise productivity and efficiency
• Identify performance gaps and implement targeted training and development plans
• Drive a culture of continuous improvement, identifying process enhancements and efficiencies
• Support the implementation of new initiatives, systems, or regulatory requirements
• Handle escalated cases and provide resolution support where needed
• Maintain accurate reporting on team performance, arrears levels, and operational metrics

Rent Arrears Team Leader

Manager

• Provide excellent levels of both telephone and written communication for the duration of the tenancy
• Responsible for accepting and understanding tenants maintenance requirements, providing a triage service to try to resolve issues
• Communicate with landlords with a solution to the problem and arrange works with dedicated contractors
• Update all parties on a regular basis by both phone, email or text and log notes.
• Make regular ‘well being’ calls to the landlord
• Work with the property management team to ensure that all works are completed and invoiced within 21 days and update customers on progress
• Ensure that all mandatory compliance / legislation is in place on all properties
• Work with the Property Inventory Clerks to ensure all properties have been inspected as required
• Place calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frames
• Ensure check out process is followed and communication is sent out within company process

Property Manager

Recruitment

• Partner with hiring managers to understand staffing requirements, and support the end-to-end recruitment process for internal vacancies
• Review and shortlist applications against various role requirements using the Applicant Tracking System (ATS)
• Conduct initial candidate screening calls and face-to-face interviews
• Coordinate and schedule interviews between candidates and hiring managers
• Utilise various recruitment channels (such as job boards and social media) to attract and engage a diverse pool of candidates
• Assist in the development and negotiation of job offers, ensuring alignment with organisational policies
• Work closely with HR and hiring managers to ensure a smooth onboarding process for new hires

Trainee Recruitment Partner

Client Partner

• An exciting opportunity to work with the growing Corporate Lettings team, as a Client Manager you will be responsible for maintaining and developing a strong relationship with the client(s).
• Ensure continued successful management of the portfolio, delivering on the relevant SLAs to retain the client.
• Manages a client portfolio according to type, preferences and growth strategy, (in line with Client KPI measures and company agreed targets).
• Meet with clients to assess asset status, needs, risks, goals, and progress.
• Deliver pre-prepared monthly/quarterly central reports and dashboards for KPI reviews with the client.
• Conduct/hold Monthly and quarterly client meetings with a pre-set agenda and ensure minutes are always undertaken, with smartmac actions and feedback to the client.
• Help support, compile and present the client monthly and quarterly dashboards
• Assesses business activity reports and forecasts to ensure clients portfolio is being managed correctly and to the best performance possible, to a minimum of the agreed SLA.
• Studies market trends to advise clients and capitalise on portfolio profitability (such as rent reviews, maintenance spend, etc.).
• Select, approve and supervise the marketing of all client properties with approved estate/letting panel agents and update clients on property statuses and/or any notices, throughout the tenancy lifecycle.
• Support Client Services Director in new business development meetings, contributing to pipeline growth and conversion of prospects into clients
• Ensure close collaboration with your dedicated PM team through regular partnership meetings
• Identify and support the coaching and development of the team of property manager
• Coordinates with property managers and other third parties where necessary on any emergency issues and sets priorities to rectify problems
• Ensure that system workflows, statuses and actions for all standard processes are maintained correctly and compiled in full by the PM team
• Communicate regularly with the Corporate Lettings Operation Manager senior management and immediately if there was a relationship breaking issue
• Nurtures and maintains professional and positive client relationships, by keeping in regular contact and providing useful insight on the portfolio performance.
• Assesses, documents and monitors the portfolio regularly for legal and health & safety compliance.
• Contributes to team efforts by accomplishing related tasks as needed.
• Ensure KPI’s for the clients are met in line with the company terms of business and SLA (including rent improvement, occupancy level management, , marketing of new and relets are met within best possible time frames, arrears are reviewed and managed).
• Liaise with internal accounts team as necessary to monitor and advise client on accounts functions, arrears performance and action plans as necessary.
• Good understanding of the LRG companies’ values and goals.

Client Manager

Accountant

• Execute defined tasks within finance integration plans for newly acquired businesses
• Support delivery of post-acquisition reviews through data gathering and process documentation
• Work under direction of the Finance Integration Lead to deliver Day 1–100 activities
• Prepare and process accounting entries for acquired businesses from acquisition date until full integration
• Support monthly management accounts preparation and reconciliation for acquisitions
• Ensure accurate alignment with Group chart of accounts and accounting policies
• Assist with financial reporting, including variance analysis vs acquisition budgets
• Document, review, and help strengthen financial controls and processes in newly acquired entities
• Support the Finance Integration Lead in identifying gaps or risks in accounting or reporting processes
• Assist in cash management and banking transitions
• Support data migration from acquired businesses into Group systems
• Ensure completeness, accuracy, and integrity of migrated financial data
• Build effective working relationships with finance teams in acquired businesses

Management Accountant – Acquisitions, Integrations

• Overseeing department to ensure professional and courteous service is received by Landlords and Tenants and identifying opportunities to enhance service levels.
• Discuss with the Head of Centre and assume responsibility for staff interviews, local inductions, local training, appraisals, coaching and development.
• Hold occasional team meetings
• Attend branch meetings as required and advise branch managers of any matters requiring their attention.
• Responding promptly and effectively to internal and external complaints.
• Managing the tenancies of a group of properties from the commencement of each tenancy until the property is returned to the owner.
• Specifically checking and adhering to landlords’ management instructions; Issuing instructions for management inspections and reporting to landlords following inspections; Issuing instructions for safety inspections including gas safety checks.
• Organising for remedial works to be completed on a timely basis. Advising landlords/managing agents of want of repairs.
• Obtaining estimates, issuing works orders, paying invoices.
• Dealing promptly with correspondence, telephone calls, and personal visits from landlords and tenants.
• Receiving End of Tenancy Reports, advising landlords and tenants of charges on tenants’ deposit for cleaning, repairs or replacements via the Depositary.
• Finalising the release of the security deposit on the relevant parties in line with the scheme rules in which it is held.
• Ensuring that the diary is kept up-to-date to monitor outstanding matters.
• Reporting any complaint or legal letter/notice to the Branch Manager, appropriate Area Manager and the Lettings Director immediately upon receipt.
• Liaising closely with letting offices and client account departments.
• Responding immediately to any lack of security or essential services, or any danger to tenants or the public associated with landlords’ property.
• Assisting with customer complaints and investigations if required
• Ensuring that appropriate charges are made for all services rendered.
• Serving appropriate notices, where the landlord or tenant wishes to end a tenancy.
• Dealing with landlord statement queries.
• Negotiating with extensions and renewals.
• Achieving and maintaining relevant industry qualifications.

Senior Property Manager

• Report directly to the Statutory Reporting & Tax Manager
• Work closely with external partners including auditors and tax advisors
• Produce primary statements and disclosure notes for annual report
• Oversee production of statutory consolidation and group accounts
• Ensure non-financial sustainability statements are up to date
• Support interim and year end external reporting process
• Liaise with auditors on year end deliverables
• Prepare technical accounting papers for submission to auditors
• Experience in applying technical accounting standards
• Prepare monthly consolidated balance sheet & cash flow for reporting

Statutory Reporting Accountant

• Lead the end-to-end onboarding process for new property portfolios
• Build strong, respectful relationships with landlords
• Support the Lettings team by updating them on onboarding progress
• Track onboarding milestones and monitor property portfolio statuses
• Compile accurate weekly reports detailing onboarding progress
• Collaborate with internal departments to uphold robust onboarding processes
• Carry out general administration duties with integrity and attention to detail