LPL Financial

Customer Success Manager

• Run point on codifying critical aspects of CSE’s programs/events including needs, goals, KPIs, responsibilities, deliverable tracking, budget, etc.
• Collaborate with business unit stakeholders to conceptualize and deploy approaches that address the needs of the Client Success organization
• Build strong relationships and collaborate with Client Success business line leaders
• Develop full scale execution plans for virtual and in-person programs and events
• Manage activity logistics including theme, sponsor management, creative development, communications, etc.
• Ensure delivery of high-quality experiences, conducting evaluations and gathering insights to inform future decisions

Client Engagement Manager

Communications

• Review and approve marketing materials and other public communications
• Review outside business activities and private securities transactions to ensure compliance with firm policy and state regulations
• Consult with advisors on their marketing initiatives, outside business activities and possible private securities transactions
• Research and address instances where the firm’s policies are not being followed
• Assist with research and response to regulatory inquiries including branch exams
• Contribute to department initiatives that may include policy updates and training
• Other tasks and projects as assigned

Senior Advisor, Communications & OBA Supervisory Principal

Security Engineer

• Develop a governance program strategy and revise associated execution plans, operating model and KPIs
• Uplift the cyber program strategy, charter, and associated metrics; define program accountability across the enterprise and advisor communities including our presence in India and recent acquisitions
• Confirm program framework to include industry, regulatory and audit testing requirements; align and assess policy and standard population to identify gaps and opportunities for improvement including global governance.
• Establish traceability based on the standard framework for policies, standards, controls, risks leveraging available tools and resources including automation
• Take accountability for remediation items tied to governance findings, such as documentation or control gaps
• Lead the control monitoring project including refine strategy, roadmap, use cases, and action plans to demonstrate time and risk reduction
• Collaborate across Technology Governance Risk and Controls organization, Business Information Security Officers, Enterprise Risk Management, Internal Audit, technology and cybersecurity subject matter experts
• Maintain regulatory requirements such as annual policy and standard reviews, and established enterprise standards and processes (e.g., enterprise policy templates)
• Provide consultation relative to shifting landscape and impact on governance (e.g., AI standards)
• Lead, mentor, and manage a team providing oversight and quality assurance

VP, Technology – Cybersecurity Governance

Growth Marketing

• Lead growth strategy and execution across affiliation models, with emphasis on supported models.
• Own and refine the enterprise realignment strategy and multi–year roadmap informed by advisor insights, performance data, competitive intelligence, and pilot outcomes.
• Plan and execute initiatives that expand awareness, deepen engagement, accelerate decision cycles, and increase adoption of supported models.
• Partner cross–functionally to scale the realignment engine, including marketing, education, pre–qualification, consultations, economic analyses, onboarding, and post–conversion support.
• Serve as strategic lead for advisor experience improvements, eliminating friction and elevating satisfaction, growth, and retention.
• Create compelling executive narratives and strategic reporting.
• Influence value levers—pricing, incentives, business support, competitive positioning—to increase realignment volume.
• Advise senior leaders and shape the long–term evolution of LPL’s affiliation strategy and ecosystem.

Client Engagement Manager

Senior Advisor, Communications & OBA Supervisory Principal

VP, Technology – Cybersecurity Governance

VP, Advisor Channel Growth