LPL Financial

Operations

• Supporting complex cash management related issues, ownership of each inquiry as the main point of contact and providing First Call Resolution, when possible.
• Taking ownership of the case that results in follow-up phone calls, processing, and proper documentation.
• Supporting and managing escalated issues in a timely manner and acting as the point of contact for case resolution.
• Facilitating the proper handling of client complaints per regulatory requirements by communicating to and collaborating with FINOP, Compliance, Legal, and Risk teams when necessary.
• Maintaining and actively participating in the team training program and new hire onboarding experience.
• Maintaining a positive and supportive workplace environment by taking initiative and assisting individual team members when appropriate.
• Delivering regular positive feedback and coaching opportunities to support the team’s development.
• Keeping apprised of and promoting new processes and controls, actively leading in daily huddles, and participating in monthly department meetings.
• Providing feedback and process improvements to drive the business forward.
• Implementing and maintaining a team-specific error tracking process to ensure proper coaching and training take place at the senior operations and associate service consultant level.
• Reporting and presenting trends and process improvement recommendations to senior leaders at the team and enterprise level.
• Assisting with and/or supporting ad hoc projects, presentations, monitoring, associate engagement and reporting as needed.

Associate Analyst, Operations

Vice President

• Be the primary technology point of contact for multiple partner institutions representing LPL.
• Strengthen and nurture technology partnership with the partner institution, presenting solutions proactively and being the conduit between the partner institution and LPL technology teams.
• Engage the right teams in a timely manner, dissipate the required information across teams, facilitate cross domain and partner institution engagements, communicate schedules and drive delivery of the capabilities.
• Understand requirements and concerns, navigate it to the right product owners, escalate issues to domain stakeholders and drive commitments and resolutions from product owners and technology leadership.
• Assist in the management of the initiatives through the establishment of metrics and promote a high degree of transparency on execution.
• Drive decision-making and demonstrate persistence in raising issues to the proper levels for attention and driving transparency at all levels surrounding program execution.

AVP, Technology Integration Lead

• Develop an in-depth understanding of Client Reporting Applications and software to become a Subject Matter Expert (SME).
• Respond promptly and accurately to client inquiries, offering effective solutions and resolutions
• Take ownership of advanced Client Reporting escalations, serving as a dedicated liaison for escalated cases
• Proactively seek opportunities to enhance the client experience through continuous improvement initiatives
• Collaborate with team members to provide support on 3rd Party Reporting, PDR Level II Processes, Team Projects, and/or Client Reporting Mailbox duties
• Strive to maintain a high level of professionalism and empathy while interacting with clients to build positive relationships.
• Continuously update knowledge of industry trends and best practices to offer cutting-edge solutions.
• Maintain a queue SLA of 80% or more
• Direct all inquiries through the proper channels to ensure proper processing and escalating inquiries when needed
• Identify trends and suggest operational improvements to the PDR team
• Actively participate in customer service, technology and continuous learning trainings
• Collaborate with internal business partners to assist in resolving escalations
• Adapting and adopting to process changes and the updates related to client-facing software functionality
• Engage in Team Huddles and become a well-rounded individual that contributes to a positive team dynamic and culture

Associate Analyst, Operations – Performance and Data Recon

Financial Planning and Analysis

• Oversee a team of Financial Wellness Advisors delivering investment solutions and holistic financial guidance to LPL Financial employees.
• Ensure a high-quality, phone-based advice experience, set planning standards, and drive outcomes centered on service excellence.
• Manage day-to-day operations for a team of licensed advisors including coaching, performance reporting, and client escalation handling.
• Collaborate across the business to improve productivity and employee experience.
• Monitor advisor productivity, planning output, QA scores, and service metrics; create and present reports on trends and progress toward program goals.

Financial Wellness Advice Leader

• Assisting with servicing escalated issues and other complex activities that impact the Advisor experience.
• Review and initiation of both paper and electronic asset transfer requests on behalf of our advisors.
• Research and reconciliation of outstanding transfer requests to ensure asset delivery and balancing of books and records.
• Effectively communicate verbal and written pertinent information to Financial Advisors and contra firms on the status of the transfer requests.
• Regularly contribute to root cause problem solving sessions to continuously improve the Transfer process.
• Perform quality control functions to ensure standard work is taking place.
• Share pain points with leadership and business partners to find solutions and pursue process improvements.
• Leverage Lean Management/Six Sigma strategies and tools to enhance workflows and unlock additional opportunities to increase scalability.

Brokerage Operations – Associate Pod Analyst, Account Transfers

• Manage a territory of top tier independent advisors
• Responsible for near and long term advisor and asset retention
• Drive increased advisor engagement and satisfaction
• Navigate the complexities of competing advisor affiliation and engagement models
• Develop strategic and tactical business planning with practices, connecting them to the right tools, products and solutions
• Coordinate client problem-solving with our best-in-industry Client Success Pod support team
• Deliver a white glove relationship management experience

VP, Relationship Management

Business Analyst

• Analyze and translate business requirements into a solution and analyze tradeoffs between effort and return on value.
• Socialize these tradeoffs with the project team and stakeholders.
• Analyze complex business processes, identify areas for improvement, and recommend technology-driven solutions to enhance efficiency and innovation.
• Contributes to the business short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction.
• Involved in stakeholder management, SME coordination, communicating requirements to the development team, and ensuring that the final product meets the needs of the business.
• Collaborate with internal and external resources to ensure understanding of business needs, nonfunctional requirements and functional design.
• Work with Product Owners and Scrum Masters to plan and prioritize sprints.
• Perform data mining, mapping and compile the data analysis and lead design sessions.
• Team coordination around design, development and release activities.
• Maintain high standards of documentation with detailed business values, high level data flow diagrams and usage of data by consumers.
• Strategically manage and ensure requirements are met through the entire SDLC process by participating in design discussions, UAT and deployments.
• Review test plans and perform user acceptance testing when necessary.
• Work with architects to build Blueprints and road maps.
• Provide status updates and reporting throughout the life cycle of each project to Sr leaders and stakeholders.
• Identify risks and dependencies early in the project lifecycle and communicate them to the team.
• Efficiently manage a team within a fast-paced technology environment.

AVP, Tech Business Analyst

Digital Marketing

• Report to the Digital Marketing Manager.
• Curate and implement digital marketing editorial calendars for each advisors’ blog, e-newsletter, email campaigns, digital ads, and social media platforms month over month to align with the advisor overarching goals.
• Generate an evaluation to consistently maintain each advisor’s website and blog to enhance as needed.
• Implement lead generation, niche prospecting processes, and workflow for implementations to each advisor and their practice to drive business growth for both LPL Financial and the advisors.
• Establish and measure ROI and KPIs such as email CTR, social media engagement and website traffic.
• Learn and produce each advisor’s marketing strategy based on advisor preferences.
• Schedule and host regular monthly discussions with the advisors.
• Collaborate with the advisor’s office staff to ensure cohesive messaging and communications.
• Collaborate with compliance to ensure content, brand, and messaging are approved.
• Conduct market research and share discoveries with each advisor.
• Work with LPL current tools to integrate into overarching plan.
• Provide feedback and program enhancements from the advisors.

Digital Marketing Consultant

• Meet with Stakeholders to understand the strategic vision for the Product and collaborate with the Product Manager to define Features
• Break Features down to User Stories and prioritize the Product Backlog
• Be a conduit between the Scrum Team and the Business to eliminate interruption to drive collaboration and coordination across business and technology throughout the development process
• Communicate with stakeholders, end users, business and IT and manage partner their expectations
• Assist the Scrum Team with creating Acceptance Criteria and defining the team’s “Definition of Ready” and ‘Definition of Done”
• Be available to the Scrum Team to answer questions about the Product by attending Scrum Ceremonies
• Showcase the Scrum Team’s accomplishments and receive feedback at Demo & Review
• Represent the Scrum Team at SoS and keep a pulse on the direction of the Program
• Contribute to the efforts of the Digital Transformation and Product Management team by executing strategies that help LPL evolve into an industry leading organization, delivering enviable digital functionality and customer experiences
• Contribute to the governance and production of the department’s executive-level dashboard, which includes key performance metrics that provide transparency and a view into our progress towards achieving strategic objectives
• Ensure effective reporting of all products to enable stakeholders, sponsors and management to make appropriate decisions

AVP, Product Owner – Advisory Investment Management

Data Engineer

• Develop, maintain, and enhance data ingestion pipelines within the Enterprise Data Integration Framework (EDIF).
• Build and update AWS Glue ETL jobs in Python (PySpark) for validation, transformation, enrichment, and microbatch processing.
• Collaborate across engineering, QA, Cloud Operations, and vendor partners to implement new ingestion workflows.
• Contribute to architectural design, documentation, and best practices that improve EDIF scalability and resilience.
• Monitor, troubleshoot, and optimize ingestion workflow performance across AWS services (S3, Lambda, Glue, DynamoDB, PostgreSQL, Step Functions, CloudWatch, EventBridge, Athena).
• Assist with the onboarding of new vendor feeds, schemas, and operational schedules into EDIF.
• Participate in platform release management, change control, and nightly batch support activities.
• Maintain ingestion observability through CloudWatch dashboards and EDIF event-monitoring tools.
• Provide technical support to ensure successful nightly data ingestion and data quality compliance.

AWS Data Engineer II

Engineer

• Develop and maintain comprehensive business continuity plans, including risk assessments, business continuity procedures, and emergency response protocols
• Collaborate with IT operations, application development, and infrastructure engineering teams to identify potential threats and vulnerabilities
• Design and implement solutions to enhance team and process reliability, redundancy, and failover capabilities
• Conduct regular audits and assessments to evaluate the effectiveness of business recovery strategies
• Monitor system performance, conduct root cause analysis, and implement corrective actions as needed
• Collaborate with cross-functional teams to address issues and improve overall resilience
• Stay abreast of industry trends, emerging technologies, and best practices related to business continuity
• Provide training and support to internal stakeholders on business continuity policies and procedures

Senior Technology Resiliency Engineer

Communications

• Webex Cisco Cloud Calling Cisco Webex Control Hub configuration and administration for voice and video
• Maintain and administer Cisco telephony equipment inclusive of compute nodes, cubes, and circuits
• Deploy/maintain Cisco voice & video products across the entire portfolio
• Basic troubleshooting of VoIP traffic across Cisco switches and routers
• Perform system integrity and connectivity tests to ensure system availability
• Monitoring of associated infrastructure health
• Troubleshoot voice communications problems of varying complexity
• Participate in Tier 1 after hours and on-call support as part of a team rotation