AVP, Knowledge Management

LPL Financial

AVP, Knowledge Management overseeing and optimizing customer service knowledge base at LPL Financial. Leading AI initiatives and collaborating with business partners to enhance client experiences.

Posted 5/21/2026full-timeAustin • New York, North Carolina, Texas • 🇺🇸 United StatesLead💰 $86,829 - $144,715 per yearWebsite

About the role

Key responsibilities & impact

Manage services help content
Optimize the customer self-help knowledge base
Transform the customer service experience
Deliver knowledge-related activities, including project-related initiatives and migrations across platforms
Lead new AI transformative initiatives and guide the knowledge management team
Coach team members in new technologies

Requirements

What you’ll need

Experience in knowledge management, including industry analysis, market or business practice research, or consulting practice management
A minimum of 4 years’ experience as a knowledge manager or related field with experience in content creation, governance, and data certifications/attestations
Experience with AI strategies to include Large Language Models and RAG/Vector methodologies
Exceptional data management skills, including experience with the following: Navigating a complex data environment
Identifying, extracting, integrating and working with data from multiple systems

Benefits

Comp & perks

401K matching
health benefits
employee stock options
paid time off
volunteer time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

knowledge managementcontent creationdata governancedata managementAI strategiesLarge Language ModelsRAG methodologiesVector methodologiesdata extractiondata integration

Soft Skills

coachingleadershipcommunication

Certifications

data certificationsattestations