Salary
💰 $80,300 - $133,800 per year
About the role
- Provide day-to-day leadership and direct management of Client Service Associates (CSAs) and Support Staff across branch offices
- Serve as an advocate for assigned offices and navigate offices through the intricate details of LPL policies/procedures
- Partner with internal teams to advance operational excellence and support the expansion of the Employee Affiliation Model
- Drive adoption of scalable processes and best practices that align with the direction of the Managed Affiliation Admin Organization
- Manage team capacity planning to ensure consistent service coverage
- Support associate development through timely feedback, monthly 1:1s, and alignment to career goals
- Motivate and lead through organizational change, fostering a resilient and adaptable team culture
- Promote a culture of coaching, learning, and excellence with a focus on advisor and client experience
- Lead performance management and compensation discussions aligned with pay-for-performance principles
- Act as a liaison between branch teams and Home Office partners, advocating for needs and delivering solutions
- Lead administrative initiatives and projects that support our Employee Advisor teams
- Identify opportunities to improve workflows, increase efficiencies, and streamline support models
- Contribute to hiring efforts and talent development strategies to build and retain a top-performing support team
- 30% Travel required
Requirements
- FINRA Series 7 and Series 66 or ability to obtain within 120 days
- 2+ years of experience supporting Financial Advisors in a branch or investment office setting
- 2+ years brokerage/financial services industry knowledge
- FINRA Series 24, 9/10 (preferred)
- Bachelor’s degree; preferably in Business, Accounting or Finance (preferred)
- Demonstrated experience leading branch operations or investment support teams
- Strong customer focus, excellent verbal and written communication skills and extremely organized
- Strong analytical, strategic planning skills and relationship management skills