Lower

Director of Appraisal Services

Lower

full-time

Posted on:

Origin:  • 🇺🇸 United States • Ohio

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $90,000 - $105,000 per year

Job Level

Lead

About the role

  • We are a nationwide mortgage lender specializing in residential and commercial lending. The Director of Appraisal Services is responsible for overseeing the strategic direction, daily operations, and regulatory compliance of the company’s appraisal function. This leadership role requires a deep understanding of residential real estate valuation, strong team management skills, and the ability to implement scalable appraisal practices aligned with industry standards and organizational goals.
  • Leadership & Team Management: Lead, mentor, and manage a team of appraisal coordinators and support staff. Assign appraisal review tasks, conduct performance evaluations, and guide staff through complex valuation scenarios. Cultivate a high-performing team focused on accuracy, compliance, and service excellence.
  • Appraisal Policy & Regulatory Compliance: Develop, implement, and maintain appraisal policies and procedures in compliance with federal, state, and investor regulations. Monitor and interpret regulatory changes (e.g., USPAP, FIRREA) to ensure the department remains in full compliance.
  • Quality Assurance & Risk Oversight: Oversee appraisal reviews and quality control processes to ensure valuations are credible, defensible, and in line with applicable standards. Identify valuation risks, trends, or discrepancies and implement proactive mitigation strategies.
  • Vendor & Partner Management: Manage relationships with external appraisal firms, Appraisal Management Companies (AMCs), and independent appraisers. Evaluate vendor performance, negotiate contracts, and ensure timely delivery of high-quality appraisal services.
  • Technology & Operational Efficiency: Collaborate with technology teams and operations to assess, implement, and optimize appraisal software and tools to improve department workflow and reporting accuracy. Drive process improvements to reduce turnaround times and improve service quality.
  • Dispute Resolution: Lead resolution efforts for appraisal-related disputes, discrepancies, or escalations from stakeholders, ensuring objectivity and professionalism.
  • Reporting & Communication: Prepare and present reports on appraisal activities, performance metrics, and compliance status for executive management and regulatory bodies. Serve as the primary point of contact for appraisal-related inquiries from internal departments and external partners.

Requirements

  • Bachelor’s degree (or equivalent professional experience)
  • Minimum 5 years of experience in residential real estate appraisal, with at least 2+ years in appraisal review and managing appraisal teams within a regulated institution or AMC
  • Strong background in complex residential valuation across multiple regions
  • Proficiency in Microsoft Office & appraisal software
  • Advanced knowledge of residential valuation methodologies, regulatory standards, and industry trends
  • Analytical mindset with the ability to identify process improvements and risk exposures
  • Proven ability to manage change, resolve conflicts, and foster internal and external collaboration
  • Willingness to travel as required