Lower

Product Manager

• Shape AI-powered experiences by defining clear user problems, success metrics, and product requirements that drive measurable business outcomes
• Lead discovery and prioritization using data, customer insights, and market research to identify opportunities across voice, chat, and automation tools
• Collaborate across disciplines including engineering, design, data science, program, sales and operations—to align on goals, timelines, and trade-offs
• Drive delivery from concept to launch, managing dependencies with internal teams and external vendors to ensure high-quality, on-time releases
• Measure impact and iterate, tracking performance metrics like conversion rates, response accuracy, and customer satisfaction
• Solve complex problems with structure and creativity, balancing innovation, feasibility, and business value
• Model ownership and curiosity, contributing to best practices, process improvements, and the evolution of AI product management at Lower

Product Manager, AI Initiatives

Full-stack Engineer

• Make updates to core pricing and underwriting algorithms to expand the capabilities of the automation system.
• Perform optimizations to improve the execution speed and reduce memory consumption of the core engine.
• Maintain the required configurations to keep the engine running accurately.
• Work closely with the product team and stakeholders to identify opportunities for automation and improvements to the lending process.
• Build unit testing, integration, system, and user acceptance tests to ensure accurate implementation.
• Create solutions to improve the automation of the system specifically related to testing and configuration maintenance.
• Propose new techniques and technologies for improving the engine capabilities.
• Provide support to Manager in developing project plan and schedules.
• Participate in requirement analysis, design, development, testing and implementation activities.
• Ensure to complete the assigned development tasks within deadlines.
• Work in compliance with coding standards and best practices.
• Provide assistance and mentorship to other developers as needed.
• Perform code reviews and recommend improvements.
• Review business requirements and recommend changes to develop reliable applications.
• Develop coding documentations and other technical specifications for assigned projects as directed.
• Analyze and resolve development issues accurately.

Senior Software Engineer

• Develop software applications based on business requirements
• Maintain software applications and make enhancements according to project specifications
• Provide support to Manager in developing project plan and schedules
• Participate in requirement analysis, design, development, testing, and implementation activities
• Propose new techniques and technologies for software development
• Perform unit testing and user acceptance testing to evaluate application functionality
• Ensure to complete the assigned development tasks within deadlines
• Work in compliance with coding standards and best practices
• Provide assistance to other Developers as needed.
• Perform code reviews and recommend improvements
• Review business requirements and recommend changes to develop reliable applications
• Develop coding documentation and other technical specifications for assigned projects when asked
• Analyze and resolve development issues accurately

Project Manager

• Support the planning and execution of national and regional events
• Execute events across the country to assist loan officers, branch managers, recruiting, and leadership teams
• Partner with marketing, recruiting, and leadership teams to ensure all events reflect brand standards
• Provide ad hoc planning and logistical support for regional and branch-level events
• Coordinate logistics including venue selection, vendor management, travel coordination, budgets, materials, and onsite support
• Track event performance and gather feedback to improve future experiences and optimize ROI
• Develop and maintain event playbooks that standardize and streamline planning for recurring events
• Collaborate with marketing, recruiting, and regional leadership to capture successful event strategies

Marketing & Events Project Coordinator

Software Engineer

• Develop and maintain custom Encompass configurations, including business rules, input forms, print forms, and custom fields.
• Utilize Encompass SDK, API, and Ellie Mae Developer Connect to build and integrate external systems, tools, and data sources.
• Design and implement automation solutions to improve workflow efficiency, accuracy, and compliance.
• Troubleshoot and resolve system issues, user errors, and integration failures.
• Collaborate with business users, operations, and IT teams to gather requirements and translate them into technical solutions.
• Support Encompass upgrades, environment maintenance, and testing of new releases.
• Develop documentation and provide user training on new functionality.
• Ensure compliance with mortgage industry regulations, investor guidelines, and company policies.
• Customer form development
• Advanced code development
• Trigger rule development
• Dashboard and reporting enhancements

Encompass Developer

Program Manager

• Support the coordination and execution of cross-functional initiatives by assisting in planning, tracking, and delivery of defined program components.
• Act as an interim operations team member to manufacture the first loans in our proprietary end-to-end loan software, shepherding loans from application through closing.
• Translate project-level goals into actionable tasks, schedules, and simple resource needs with the guidance of senior leaders.
• Monitor progress on assigned workstreams, helping to identify risks and surface blockers to the appropriate leads or stakeholders.
• Facilitate communication within immediate teams and partner functions to ensure shared understanding of project timelines, goals, and updates.
• Assist in creating training material, status reports, and team updates, contributing to visibility and alignment across stakeholders.
• Support compliance efforts by helping ensure tasks align with relevant regulatory or policy guidelines, escalating concerns as needed.
• Participate in team retrospectives and tool/process adoption, offering input to help improve program management practices within the team.

Program Manager, LowerOS

• Support the coordination and execution of cross-functional initiatives by assisting in planning, tracking, and delivery of defined program components.
• Act as the program lead for AI underwriting initiatives, ensuring clear goals, timelines, and deliverables across stakeholders.
• Serve as the underwriting subject matter expert (SME) for AI training, ensuring that the model reflects FNMA, FHLMC, FHA, VA, USDA, and Lower-specific guidelines.
• Collaborate with AI engineers and product managers to train, test, and validate the AI model’s performance.
• Translate complex underwriting standards and risk frameworks into structured training data, rules, and decision logic for AI learning.
• Review AI-generated responses for accuracy, compliance, and consistency with company policy; provide structured feedback and corrections.
• Identify and prioritize edge cases, nuances, and exceptions in underwriting that must be embedded into the AI model.
• Stay current on agency/investor updates, regulatory changes, and industry best practices, ensuring the AI reflects the latest standards.
• Document program progress, training materials, and outcomes to build a sustainable knowledge base supporting continuous AI learning and improvement.

Program Manager, AI Guidelines

Data Engineer

• Design, develop, and optimize high-performance ETL/ELT pipelines using Python, dbt, and Snowflake.
• Build and manage real-time ingestion pipelines leveraging AWS Lambda and CDC systems.
• Develop scalable serverless solutions with AWS, adopting event-driven architecture patterns.
• Manage containerized applications using Docker and infrastructure as code via GitHub Actions.
• Create sophisticated, multi-layered Snowflake data models optimized for scalability, flexibility, and performance.
• Integrate and manage APIs for Salesforce, Braze, and various financial systems, emphasizing robust error handling and reliability.
• Implement robust testing frameworks, data lineage tracking, monitoring, and alerting.
• Enhance and manage CI/CD pipelines, drive migration to modern orchestration tools (e.g., Dagster, Airflow), and manage multi-environment deployments.

Senior Data Engineer

Revenue Operations

• Design territory designations and prioritize programs based on market potential, competitive dynamics, and performance data.
• Own KPI reporting for agent programs; build dashboards and deliver insights to leadership.
• Develop targeted lead lists to ensure sales teams have qualified prospects.
• Work with product, business development, and operations teams to refine coverage, incentives, and workflows.
• Lead pilots of product features, workflows, and incentives; track results and document best practices.

Revenue Operations Manager, Agent Programs

Database Administrator

• Lead the strategy, development, and maintenance of Lever’s database architecture
• Oversee database playbooks including data integrity, performance optimization, and integration with agents’ systems
• Work cross-functionally with marketing and operations and own execution of Lever value proposition across agent databases
• Draft and manage client-facing content such as newsletters, coaching/training verbiage, and sales/marketing language
• Design, optimize, and improve performance of Lever’s database playbooks and research technological solutions for efficiency
• Drive database architecture for scalability and lead data migration and integration across systems (Command, Lofty, kvCore/BoldTrail, Follow Up Boss, Moxi, Lion’s Desk, CINC)
• Manage and grow a team of database administrators and serve as subject-matter expert for Lever Admin Team
• Ensure high availability, reliability, disaster recovery, backups, and information retention for agent-facing databases
• Implement and document solutions and SOPs in Lever’s Database Playbook
• Lead efforts around data quality, security, privacy, and TCPA compliance for agent-facing systems
• Lead agent-facing onboarding calls, troubleshoot issues with agents, and communicate CRM limitations in layman's terms
• Monitor agent-facing system updates, partner on product roadmap opportunities, and implement monitoring/processes for surfacing issues

Real Estate Database Manager

Customer Support

• Act as the primary support contact for branch managers and originators regarding daily sales needs.
• Monitor branch onboarding, ensuring new hires have a smooth transition into the Lower platform.
• Facilitate communication between branches and corporate teams (operations, compliance, marketing, recruiting, etc.).
• Troubleshoot issues and escalate as needed to ensure timely resolutions for branch and originator needs.
• Support sales growth initiatives by ensuring originators have access to resources, marketing tools, and updated product knowledge.
• Provide input to leadership on branch challenges, opportunities, and best practices.
• Maintain compliance awareness and reinforce company policies, ensuring consistent adherence across branches.

Branch Support Specialist – Retail Mortgage Lending

SDET

• Build robust automation frameworks and craft reliable test strategies
• Collaborate closely with developers, product, and design
• Develop and document manual and automated testing plans based on product requirements
• Review business requirements and recommend changes to develop reliable applications
• Build automated end-to-end tests using the Playwright testing automation framework
• Build automated API tests using Postman or similar and implement automated tests in code
• Build and analyze performance tests
• Perform manual and exploratory testing as appropriate
• Automate regression testing for scalability
• Work with engineers to write API tests in code
• Work with engineering and product teams to streamline and automate release processes while ensuring stability and quality
• Work with stakeholders and business experts to ensure critical financial math is accurate and aligns with mortgage industry standards
• Integrate testing processes into CI/CD pipelines
• Aid users and program teams in investigating and reproducing production bugs
• Prioritize and categorize bugs and identify applications/areas with higher bug rates
• Become an expert in expected and desired behavior of mortgage applications
• Explore and develop AI testing frameworks and evaluate effectiveness

QA Engineer / SDET

Director

• We are a nationwide mortgage lender specializing in residential and commercial lending. The Director of Appraisal Services is responsible for overseeing the strategic direction, daily operations, and regulatory compliance of the company’s appraisal function. This leadership role requires a deep understanding of residential real estate valuation, strong team management skills, and the ability to implement scalable appraisal practices aligned with industry standards and organizational goals.
• Leadership & Team Management: Lead, mentor, and manage a team of appraisal coordinators and support staff. Assign appraisal review tasks, conduct performance evaluations, and guide staff through complex valuation scenarios. Cultivate a high-performing team focused on accuracy, compliance, and service excellence.
• Appraisal Policy & Regulatory Compliance: Develop, implement, and maintain appraisal policies and procedures in compliance with federal, state, and investor regulations. Monitor and interpret regulatory changes (e.g., USPAP, FIRREA) to ensure the department remains in full compliance.
• Quality Assurance & Risk Oversight: Oversee appraisal reviews and quality control processes to ensure valuations are credible, defensible, and in line with applicable standards. Identify valuation risks, trends, or discrepancies and implement proactive mitigation strategies.
• Vendor & Partner Management: Manage relationships with external appraisal firms, Appraisal Management Companies (AMCs), and independent appraisers. Evaluate vendor performance, negotiate contracts, and ensure timely delivery of high-quality appraisal services.
• Technology & Operational Efficiency: Collaborate with technology teams and operations to assess, implement, and optimize appraisal software and tools to improve department workflow and reporting accuracy. Drive process improvements to reduce turnaround times and improve service quality.
• Dispute Resolution: Lead resolution efforts for appraisal-related disputes, discrepancies, or escalations from stakeholders, ensuring objectivity and professionalism.
• Reporting & Communication: Prepare and present reports on appraisal activities, performance metrics, and compliance status for executive management and regulatory bodies. Serve as the primary point of contact for appraisal-related inquiries from internal departments and external partners.

Director of Appraisal Services

Support Engineer

• Provide prompt and helpful analysis and response to support requests.
• Utilize a web-based ticketing system to respond to and update customers, adhering to established service level agreements.
• Identify, prioritize, and escalate urgent issues requiring advanced technical support.
• Identify and troubleshoot a variety of end-user requests across our LOS, POS, and Process Automation technologies through an established triage process.
• Track incoming ticket types to identify trends and facilitate training and resources as needed.
• Assist with communicating technology changes and updates to the field as necessary.
• Update and maintain system documentation supporting root cause analysis and solutions.
• Assist with new user setup, user maintenance, and concierge onboarding to Lower technologies.
• Learn and execute basic functions of LOS, POS, and Process Automation to assist with day-to-day system administration.
• Serve as a subject matter expert on designated projects and initiatives as needed.
• Perform other duties and application configuration and support tasks as assigned.
• Provide excellent customer service.

Mortgage Technology Support Technician

• IT Support Analyst II provides advanced technical support, troubleshooting, and customer service for end users.
• This role is responsible for diagnosing complex IT issues, assisting with IT training, and supporting IT infrastructure.
• IT Support Analyst II collaborates with vendors and escalates unresolved issues to higher-tier support teams when needed.
• What you’ll do: Serve as the first or second point of contact for users experiencing technical issues.
• Diagnose, research, and resolve advanced hardware, software, and network-related problems.
• Assist with managing and maintaining IT assets, including computers, peripherals, and mobile devices.
• Provide technical guidance to Tier 1 analysts and assist in training new team members.
• Escalate unresolved technical issues to Tier 3 (IT Engineer) support when necessary.
• Work with vendors and internal stakeholders to develop and maintain IT training content.
• Assist with the onboarding and offboarding process, including provisioning and deprovisioning user accounts.
• Maintain and update IT documentation, knowledge base articles, and troubleshooting guides.
• Identify recurring IT issues and recommend solutions to improve system efficiency.
• Maintain a high level of customer service while working in a fast-paced IT environment.
• Perform other duties as assigned.