Salesforce, Telephony System Administrator

Lower

Salesforce & Telephony Systems Administrator improving sales and service operations for Lower's DTC team. Managing CRM and telephony systems for seamless customer connections in a hybrid work setup.

Posted 6/6/2026full-timeColumbus • Ohio, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudVoIP

About the role

Key responsibilities & impact

Serve as a dedicated Salesforce administrator for Lower DTC, owning Sales Cloud and Service Cloud configuration, user management, profiles, permission sets, roles, and security.
Build and maintain flows, validation rules, page layouts, record types, custom objects, and fields that support a high-velocity DTC sales and service environment.
Own data quality, deduplication, imports, and ongoing hygiene to ensure Salesforce is a reliable source of truth across teams.
Deliver real-time visibility into pipeline, contact center performance, and funnel health for sales leaders and ops.
Serve as a primary administrator for our dialer platform: managing configuration, user setup, call routing, disposition mapping, and performance optimization.
Play an active role in evaluating and potentially migrating to new telephony platforms.
Maintain and optimize the bi-directional integration between our dialer and Salesforce.
Partner in the evaluation, selection, and onboarding of an AI-powered inbound and outbound dialer platform.
Proactively identify dialer configuration opportunities that improve connect rates, rep efficiency, and compliance posture.
Shared accountability in the administration and health of all technology integrated with the CRM.

Requirements

What you’ll need

4+ years of hands-on Salesforce administration experience, with demonstrated depth in Sales Cloud/Service Cloud.
Salesforce Administrator certification highly encouraged.
Advanced Admin, Platform App Builder, or Service Cloud Consultant certifications are strong differentiators.
Meaningful hands-on experience administering a DTC dialer and call center platform - Conquer, Five9, NICE CXone, Genesys, or similar.
Strong understanding of telephony concepts: call routing, IVR logic, SIP/VoIP fundamentals, compliance considerations (TCPA), and dialer-to-CRM data mapping.
Experience managing or participating in a telephony platform migration is a significant plus.
Strong command of Flow Builder; Apex or SOQL exposure is a meaningful differentiator.
Self-directed and systems-minded.
Clear communicator who can translate technical tradeoffs to non-technical stakeholders.
Comfort working alongside AI tools and an interest in how AI can enhance CRM administration, workflow automation, and operational efficiency.
Experience in mortgage, lending, or fintech is a plus, but not required.

Benefits

Comp & perks

Extended benefit offerings including medical/dental/vision
Parental leave
Life insurance
Short- and long-term disability
Paid holidays and paid time off
401K with company match
Discount on home mortgage refinances or purchase

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce administrationSales CloudService CloudFlow BuilderApexSOQLdata qualitydeduplicationcall routingIVR logic

Soft Skills

self-directedsystems-mindedclear communicator

Certifications

Salesforce AdministratorAdvanced AdminPlatform App BuilderService Cloud Consultant