Lowe's Companies, Inc.

Account Manager

• Responsible for the profitable sales and growth of national accounts by addressing gaps in partnerships (i.e., service, installation, product availability, marketing, etc.) and develop solutions in collaboration with leadership.
• Lead a joint strategic account planning process that focuses on mutual value creation and customer lifetime value over the short, mid, and long term.
• Understand customers’ long-term business goals, associated pain points, and identify suitable upselling and cross-selling opportunities and solutions.
• Build customer relationships with strategic decision makers while developing an understanding of their internal organizational landscape and how it influences strategic initiatives.
• Cultivate consulting relationships with customers to provide best in class service, develop future business opportunities, and gain referrals.
• Execute successful contract renewals and negotiate pricing updates with strategic accounts when necessary.
• Conduct comprehensive account reviews with assigned strategic customers to ensure alignment of stated objectives.
• Coordinate post-sale follow-up activities to ensure customers' expectations are met.
• Provide guidance to field sales leadership and associates on execution and management of customer contract requirements.
• Attend various trade associations and meetings to demonstrate and promote our products as well as understand and expand knowledge of account sectors, vertical business, strategic competitors, and further expertise within the industry.

National Account Manager

Sales

• Discover customers’ needs and offer solutions to them through the company’s services or products
• Become an expert in our product offerings and serve as a go-to source for clients who want more information concerning our products
• Responsible for meeting sales objectives
• Maintain a strong relationship within assigned territory thru active engagement in the store and assigned region.
• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Listens to and responds knowledgeably and promptly to customer and employee questions by walking them through projects when necessary
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
• Builds client relationships asking qualifying questions to fully understand and assess client needs
• Overcomes client objections by understanding client motivations and desired project outcomes
• Captures accurate measurements, confirms client product selections, reviews next steps, and gains a scheduled commitment (i.e., confirmed date and time) for follow-up
• Follows-up with clients who have not made a buying decision when the company runs promotions
• Calls clients 24 hours in advance to confirm appointments
• Prepares for all upcoming appointments by coordinating calls, products, and activities
• Works with general contractors and/or installers to quote, sell, and produce accurate jobs
• Keeps appointment calendar active and updated so that associates may schedule appointments for them
• Provides detailed/comprehensive updates to Services Territory Sales Manager during 1-1 meetings
• Delivers paperwork to the store and project information to the appropriate store to ensure projects are produced accurately and on a timely basis
• Maintains project folders and ensures all paperwork (e.g., contracts, pricing worksheets and proposal documentation) is filled out according to policy
• Maintains all collateral, samples, forms and paperwork and ensures all samples are clean, workable and prepared for client demonstration
• Takes all necessary safety precautions when visiting customers in their home
• Although majority of time is spent outside of store, this individual must adhere to all safety requirements when in the store and is held to the same safety measures of other associates.

In Home Sales Specialist

• Drives consistent year-over-year sales growth, seeking opportunities to expand the influence of Lowe's Pro Sales
• Leading a team of outside sales representatives through coaching, teaching, and developing functional selling skills
• Drive assigned sales team to achieve portfolio financial goals for assigned customers
• Lead, engage and inspire a team of outside sales professionals to reach their highest potential
• Monitor team activities and customer accounts through CRM management
• Attract, recruit, select, develop, and retain outside sales professionals
• Conduct portfolio reviews/updates along with joint sales calls to observe sales interactions and provide feedback

Territory Manager

In-Home Sales Specialist

Outside Sales

• Provides direction for all install sales programs within an assigned district area to ensure the achievement of sales, margin, close rate, and profitability goals
• Recruits, selects and retains In-Home Sales Specialist (IHSS)
• Manages the relationship and performance of the service provider network through direct interaction with the service providers and indirect interaction with Service Support
• Oversees all service quality issues through regular interaction including site inspections, service provider meetings, and reviewing customer satisfaction metrics to ensure Lowe's quality standards are met
• Supports Installed Sales performance by identifying training and talent gaps, developing action plans in partnership with the Store Leadership team to mitigate gaps, role plays with IHSSs on selling behaviors and provides feedback to Store Leadership with specific action plans to improve performance
• Obtains and holds licenses on Lowe’s behalf as required
• Drives compliance with all Lowe’s policies and procedures pertaining to Permit, lead safe processes and regulatory requirements across the installation life cycle.
• Oversees the installation project quote process for accuracy based on customer product selection, independent PROvider measurements, permit requirements and environmental assessments. Review execution by IHSSs for compliance with Lowe’s policies, including for lead safe practices and contracts

Territory Sales Manager

Manager

• Helping Store Operational Leadership team ensure associates are delivering friendly, professional, timely service to all customers who shop the store.
• Overseeing trends and solutions to address inventory shrink across multiple stores.
• Championing strategic asset protection plans that improve safety and security outcomes.
• Overseeing safety and asset protection programs and processes across multiple stores.
• Ensuring stores adhere to OSHA standards, support OSHA investigations, train and coach associates on Asset Protection programs, and monitor overall store safety.
• Acting as an expert on safety related reports, guidelines, and regulations.

Senior Asset Protection Manager

• As the Branch General Manager (BGM), you will be a key member of the leadership team, coaching and training associates, delegating, following up on daily tasks, managing performance, and ensuring adequate department coverage managing the daily operations of the Branch.
• This role includes building and supporting a branch culture, in partnership with key stakeholders, that is aligned to the Lowe’s mission and behaviors where employees are engaged and inspired.
• This leader is also responsible for maintaining a strategic view of branch talent needs, recruiting, and developing talent.
• The Branch General Manager drives the execution of operations strategies, analyzing relevant data to inform branch specific strategies, supporting customer service, proactively addressing branch needs, and acting as the Lowe’s brand ambassador for the community.
• The BGM is responsible for hiring, training, coaching, motivating, and driving engagement of warehouse, driver, and branch associates. In addition, the BGM partners with sales teams in the field and the support team members to achieve business goals. The BGM manages the flow of products both in and out to provide the highest level of customer service.

Branch General Manager – Bench South Division

• Drives consistent year-over-year sales growth
• Seeking opportunities to expand the influence of Lowe's Pro Sales
• Leading a team of outside sales representatives through coaching, teaching, and developing functional selling skills
• Drive assigned sales team to achieve portfolio financial goals for assigned customers
• Lead, engage and inspire a team of outside sales professionals to reach their highest potential
• Demonstrate and execute consistent sales coaching behaviors
• Monitor team activities and customer accounts through CRM management
• Attract, recruit, select, develop, and retain outside sales professionals
• Monitor progress toward goals for all success metrics
• Conduct portfolio reviews/updates along with joint sales calls to observe sales interactions and provide feedback
• Collaborate with outside sales professionals to develop and execute effective sales strategies to identify and address key opportunities for assigned customers
• Analyzes trends in data around the business and people/productivity performance to make changes that will positively impact business results
• Demonstrate effective communication with both internal and external partners/customers by developing and maintaining a cross-functional relationship as well as having solid relationships with customers
• Tasks related to sales reports and driving team performance

• As the Branch General Manager (BGM), you will be a key member of the leadership team, coaching and training associates, delegating, following up on daily tasks, managing performance, and ensuring adequate department coverage managing the daily operations of the Branch.
• Building and supporting a branch culture, in partnership with key stakeholders, that is aligned to the Lowe’s mission and behaviors where employees are engaged and inspired.
• Responsible for maintaining a strategic view of branch talent needs, recruiting, and developing talent.
• Drives the execution of operations strategies, analyzing relevant data to inform branch specific strategies, supporting customer service, proactively addressing branch needs, and acting as the Lowe’s brand ambassador for the community.

• Drive Pro sales for assigned and Prospect portfolio of customers by conducting market research, cold calling, following through on lead generation, meeting with clients/customers on a regular basis in their place of business, jobsites and tradeshows.
• Schedule regular visits to worksites to determine to identify if additional product is needed, take order, work with store to fulfill the order.
• During customer meetings, negotiate pricing and contract terms in order to close sales.
• Conducts district level research of pro customer opportunities to find the highest opportunity customers to pursue.
• Works with assigned accounts and pulls together all relevant information to create an effective strategy to deploy for their assigned accounts.
• Works cross-functionally with District Managers and Store Managers to bring the services and products needed to increase pro sales, with each of the PSMs customers.
• Meets the highest level purchasing decision makers to conduct supplier annual reviews, coordinate and lead quarterly and annual planning and production meetings, hold vendor specific trade shows, board of director vendor approval meetings, etc.
• Conducts 12-15 sales calls each week to review products, production schedules, planning schedules, delivery timing and new product introductions; ensuring these sales calls are scheduled 1-2 weeks in advance.
• Applies a consultative selling strategy to understand the needs of the customer and apply a proactive selling approach when scheduling on-going follow-ups with sales opportunities.
• Builds strong working relationships with District Managers, Store Managers, Regional Vice Presidents.
• Uses all relevant selling tools, selling programs and fulfillment channels to bring the most effective solutions that will most benefit their pro customer.
• Updates District Manager on a weekly basis in regards to sales and customer opportunities, wins and sales performance, including yearly planned sales.
• Influences the District Manager and store managers in regards to service levels and in stock levels needed to assist specific customer needs.
• Works cross functionally with district and regional based merchandising team members to ensure the proper and most relevant products related to their managed account customers.
• Communicates effectively with Regional Pro Sales Director and Divisional Sales Director.
• Researches and analyzes the market to ascertain competitive service levels, Pro programs, and price ranges in order to leverage trends and better serve customers.
• Integrates with customer’s accounting and business operations practices to best support and integrate processes between Lowe’s and customer’s purchasing and accounting systems.

Senior Account Manager

• Travel to customers' homes to conduct consultations, evaluate their needs, and recommend personalized solutions.
• Present product options clearly, address questions, and guide customers toward informed decisions.
• Drive sales by managing appointments, following up on leads, and meeting targets.
• Build lasting relationships with clients through exceptional service and clear communication.
• Collaborate with contractors and installers to ensure accurate quotes and seamless project execution.