Love Recruitment Ltd

Sales

• You'll be responsible for developing new commercial opportunities throughout the UK while supporting and growing an established distributor network across EMEA.
• Build relationships with health clubs, boutique studios, hotel groups, education providers and commercial fitness operators.
• Manage and support distributor partners across the EMEA region.
• Drive sales across equipment, education and digital solutions.
• Identify new market opportunities and expand distribution into new territories.
• Lead commercial tenders and major account opportunities.
• Collaborate with marketing, education and product teams to maximise regional performance.
• Provide accurate forecasting, pipeline management and market intelligence.
• Represent the business at industry events and trade exhibitions throughout Europe.

EMEA & UK Sales Manager

Customer Support

• Manage and optimise AI-powered customer service and sales workflows
• Oversee customer enquiries, escalations, conversion flow, and service quality
• Line manage and develop the Customer Experience Executive
• Own the customer journey across rental and pre-loved product sales
• Drive accessory and warranty upsell opportunities
• Monitor customer feedback, reviews, and online reputation across platforms including Trustpilot and Google
• Analyse conversion and service data to continuously improve performance
• Support expansion into European markets including DACH, Iberia, Benelux, Italy, and France
• Work cross-functionally with logistics, sales, and commercial leadership teams

Customer Experience Manager

Account Manager

• Manage and grow a portfolio of high-value client accounts
• Build strong relationships with key stakeholders and suppliers
• Conduct regular account reviews and performance meetings
• Ensure excellent client experience and long-term retention
• Negotiate supplier agreements and commercial terms
• Identify upselling and cross-selling opportunities
• Develop strategic growth plans for key accounts
• Monitor account performance and pipeline opportunities
• Work closely with internal sales and operations teams
• Support smooth account transitions into the KAM function
• Escalate and resolve key client issues effectively
• Provide insight and feedback to senior leadership

EMEA & UK Sales Manager

Customer Experience Manager

Key Account Manager – Fold Reformer