Love Recruitment Ltd

Customer Support

• Manage and optimise AI-powered customer service and sales workflows
• Oversee customer enquiries, escalations, conversion flow, and service quality
• Line manage and develop the Customer Experience Executive
• Own the customer journey across rental and pre-loved product sales
• Drive accessory and warranty upsell opportunities
• Monitor customer feedback, reviews, and online reputation across platforms including Trustpilot and Google
• Analyse conversion and service data to continuously improve performance
• Support expansion into European markets including DACH, Iberia, Benelux, Italy, and France
• Work cross-functionally with logistics, sales, and commercial leadership teams

Customer Experience Manager

Account Manager

• Manage and grow a portfolio of high-value client accounts
• Build strong relationships with key stakeholders and suppliers
• Conduct regular account reviews and performance meetings
• Ensure excellent client experience and long-term retention
• Negotiate supplier agreements and commercial terms
• Identify upselling and cross-selling opportunities
• Develop strategic growth plans for key accounts
• Monitor account performance and pipeline opportunities
• Work closely with internal sales and operations teams
• Support smooth account transitions into the KAM function
• Escalate and resolve key client issues effectively
• Provide insight and feedback to senior leadership

Key Account Manager – Fold Reformer

Inside Sales Manager – Customer Experience

Director

• Manage and grow distributor relationships across EMEA and Asia
• Lead regular business reviews, sales planning, and performance management
• Support distributors with pricing, product knowledge, brand standards, and sell-through activity
• Coordinate with logistics and operations teams to ensure smooth fulfilment and delivery performance
• Monitor market trends, competitor activity, and regional opportunities
• Identify and onboard new distribution partners in priority expansion territories
• Build and maintain a strong global distributor pipeline
• Travel regularly to meet partners, support launches, and strengthen market presence

EMEA Distributor Director

Sales

• Develop and implement effective sales strategies to drive business growth
• Identify and pursue new business opportunities within your region
• Build and maintain strong relationships with key stakeholders
• Conduct market research to identify trends, competitor activities, and customer needs
• Prepare and present sales proposals, product demonstrations, and pricing negotiations
• Nurture, grow and retain existing accounts within your region
• Monitor sales performance, generate reports, and provide recommendations for improvement
• Attend trade shows, industry events, and networking opportunities to promote products and services

Regional Sales Manager

Financial Planning and Analysis

• Partner with the founders to translate ambition into financial models
• Build and own the three-year financial model and scaling roadmap across multiple product lines and international markets
• Lead fundraising preparation — investor materials, due diligence readiness, financial storytelling and process management
• Shape and build the supply chain and operations structure for scale
• Own procurement strategy across multiple product lines and suppliers
• Manage FX and treasury strategy
• Oversee legal and tax — commercial contracts, IP, brand protection
• Take full accountability for the finance function
• Act as the founders’ sounding board on any major commercial decision

Customer Experience Manager

Key Account Manager – Fold Reformer

Inside Sales Manager – Customer Experience

EMEA Distributor Director

Regional Sales Manager

Chief Financial Officer