Customer Experience Manager

Love Recruitment Ltd

Customer Experience Manager leading customer service operations and directing sales workflows in London. Overseeing the customer journey and managing a team for strategic growth in Europe.

Posted 5/28/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSenior💰 £40,000 per yearWebsite

About the role

Key responsibilities & impact

Manage and optimise AI-powered customer service and sales workflows
Oversee customer enquiries, escalations, conversion flow, and service quality
Line manage and develop the Customer Experience Executive
Own the customer journey across rental and pre-loved product sales
Drive accessory and warranty upsell opportunities
Monitor customer feedback, reviews, and online reputation across platforms including Trustpilot and Google
Analyse conversion and service data to continuously improve performance
Support expansion into European markets including DACH, Iberia, Benelux, Italy, and France
Work cross-functionally with logistics, sales, and commercial leadership teams

Requirements

What you’ll need

Experience in customer experience, inside sales, or customer operations
Commercially driven with a strong customer-first mindset
Comfortable working with AI tools and automated workflows
Strong organisational and communication skills
CRM experience, ideally HubSpot
Data-driven approach to decision making
Previous management experience or readiness to step into leadership

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Love Recruitment Ltd Website LinkedIn All Job Openings 11 - 50 employees 🎯 Recruiter 🤝 B2B ⚽ Sports Recruitment
B2B
Sports Love Recruitment Ltd is the UK's leading specialist recruitment agency dedicated to the fitness and leisure industries. The company connects candidates with exceptional job opportunities in commercial fitness, boutique fitness, independent gyms, and leisure sectors across the UK. They offer recruitment services for various roles, from personal trainers to gym managers and leisure centre staff. With a focus on service and delivery, Love Recruitment is known for its proactive approach to placing the right candidates in the right jobs, and they also provide resources like career guides and podcasts to assist candidates in their job search. Customer Experience Manager 🔥 1 minute ago 🏢🏡 London – Hybrid 💵 £40k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage and optimise AI-powered customer service and sales workflows
Oversee customer enquiries, escalations, conversion flow, and service quality
Line manage and develop the Customer Experience Executive
Own the customer journey across rental and pre-loved product sales
Drive accessory and warranty upsell opportunities
Monitor customer feedback, reviews, and online reputation across platforms including Trustpilot and Google
Analyse conversion and service data to continuously improve performance
Support expansion into European markets including DACH, Iberia, Benelux, Italy, and France
Work cross-functionally with logistics, sales, and commercial leadership teams 🎯 Requirements
Experience in customer experience, inside sales, or customer operations
Commercially driven with a strong customer-first mindset
Comfortable working with AI tools and automated workflows
Strong organisational and communication skills
CRM experience, ideally HubSpot
Data-driven approach to decision making
Previous management experience or readiness to step into leadership Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Lead 🔥 18 hours ago Magic EdTech 1001 - 5000 🤖 Artificial Intelligence 👥 B2C 🧘 Wellness Website LinkedIn All Job Openings Customer Service Lead responsible for customer service ownership and team management in hybrid role. Handling ticket escalations and ensuring service quality in a fast-paced startup environment. 🏢🏡 London – Hybrid ⏰ Full Time 🟠 Senior 💝 Customer Support Bilingual Customer Support Specialist 🔥 23 hours ago Sweep 51 - 200 🤝 B2B 📋 Compliance ☁️ SaaS Website LinkedIn All Job Openings Customer Support Specialist supporting customers using Sweep's SaaS solution for climate action. Collaborating across teams to provide excellent service and resolve issues efficiently. 🏢🏡 London – Hybrid 💵 £35k - £40k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇫🇷 French Required Customer Support Calls Manager – 12 Months FTC 🕒 Yesterday Second Nature 51 - 200 ⚕️ Healthcare Insurance 🧘 Wellness Website LinkedIn All Job Openings Customer Support Calls Manager for a health-tech startup leading remote customer support associates. Focusing on performance and quality while delivering exceptional member experiences and coaching team members. 🏢🏡 London – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🇬🇧 UK Skilled Worker Visa Sponsor Order Management Lead – Customer Experience 🕒 4 days ago Oner Active 51 - 200 👗 Fashion 🛍️ eCommerce 👥 B2C Website LinkedIn All Job Openings Order Management Lead managing customer interactions and backend order workflows for an activewear brand. Focused on delivering excellent customer service through operational excellence in a hybrid work environment. 🏢🏡 London – Hybrid ⏰ Full Time 🟠 Senior 💝 Customer Support 🇬🇧 UK Skilled Worker Visa Sponsor Customer Care Representative 🕒 5 days ago Neko Health 501 - 1000 👥 B2C 🧘 Wellness Website LinkedIn All Job Openings Customer Care Representative serving UK members, handling inquiries via multiple channels. Aiding in complaint resolution and ensuring a positive member experience in a hybrid work setting. 🏢🏡 London – Hybrid 💰 $260M Series B - Neko Health on 2025-01 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer experienceinside salescustomer operationsAI toolsautomated workflowsCRMdata analysisperformance improvementupsellingcustomer journey management

Soft Skills

customer-first mindsetorganizational skillscommunication skillsleadershipmanagementcross-functional collaborationdata-driven decision making