Lourdes Health System

Financial Planning and Analysis

• Responsible for preparing monthly and annual financial statements, supporting analysis and supplemental schedules.
• Assists in implementing Generally Accepted Accounting Principles on all financial statements.
• Supports the Senior Financial Analysts and Finance Management Team in preparing for special projects.
• Acts as a Finance representative on committees and at meetings as necessary.
• Assists with preparing the Hospital and or related entity of Virtua Health Financial Statements with GAAP compliance.
• Including Service Group Analysis and Cash Flow Analysis, which are reviewed by Senior Management and Virtua Health Board of Trustees.
• Prepares and assists in the analysis of financial data. I.E. Operating budget detail, statistics, revenue by payer, expense, cash analysis, balance sheets and provides support to Operational Leadership.
• Assists in preparing and analyzing financial data for Regulatory Agencies including Federal and State. I.E. IRS 990 tax exempt return, NJ Charitable Registration, Medicare, Medicaid, and State Cost Reports, Bond Compliance, AHA Surveys, etc.
• Assists in ensuring audit compliance through preparation of work papers and analysis for internal and external auditors.
• Provides financial analysis assistance to Managers in order for them to adequately monitor operating expenses, budgeting, balance sheet, capital expenditures and/or cost/benefit or other analysis of existing or proposed services with Decision Support System Tools.
• Collaborates with staff to create best practice standards for financial analysis and documentation.

Financial Analyst

Executive Assistant

• Provides secretarial and administrative support using knowledge of medical terminology and procedures in a hospital, clinic, or laboratory environment
• Compiles information for recording purposes and prepares reports
• Screens and directs telephone calls, schedules appointments, greets patients, visitors, and maintains patient flow
• Greets patients and other visitors
• Maintains patient flow
• Addresses and resolves routine inquiries
• Screens and handles any calls and/or correspondence for requests for materials, records, patient appointment, ensuring HIPPA guidelines are followed
• Sorts and distributes mail
• Performs general registration and billing, obtaining pre-certifications, verifying appropriate coding, insurance, co-pays, medical records, and referrals
• Acts as a liaison with Patient Accounting and/or Physician billing services as required to clarify billing and charge issues
• Produces, processes and maintains required documentation and reports such as productivity/utilization, medical records, customer surveys, audits, financial reports, staff certifications/licenses
• Schedules management appointments, meetings, conferences
• Prepares meeting minutes and memos
• May maintain calendars/itinerary for management personnel as requested
• Assists in orienting new office staff
• Participates in performance improvement initiatives
• Coordinates and maintains support personnel schedules
• May lead work of other clerical or administrative support personnel on a project basis, as assigned, or as necessary to ensure smooth office work flow
• Maintains office equipment (copier, fax, etc.)
• Ensures par levels of office supplies and maintains disposition of clinical materials as required by regulatory agencies

Medical Secretary

Recruitment

• Performs diagnostic radiologic/CT scan procedures while employing practical and professional experience to provide high quality images
• Obtains and verifies all pertinent information prior to procedure to support the successful completion of the examination
• Administers patient preparations according to established department protocols
• Demonstrates concern for patient comfort, privacy and safety
• Applies principles of radiation safety and protection at all times
• Provides coverage for Diagnostic Radiology and CT scan department while coordinating patient flow and support patient volumes

Radiology, CT, MRI, PET

Human Resources

• Partners proactively with Virtua HR leadership in achieving excellence in business performance through the innovation, implementation and optimization of reporting best practices
• Support the successful alignment of HR’s strategic and operational plans by providing creative and scalable reporting solutions enterprise wide
• Collaborates daily with the HR Technology, Analytics and operational teams (HR, Payroll, IT) to understand reporting requirements for integrations, configuration, holistic system needs and data requests
• Leads the continuous movement of transforming human capital data into meaningful and actionable stories which support leadership towards proven data-driven decision insights
• Independently facilitates discussions to understand customer business needs, researches and proposes viable technical solutions and provides consultative guidance
• Ensures high quality reports and dashboards by overseeing product design, architecture, testing, data validity and deployment
• Develops and mentors a team of skilled technical professionals, sharing expertise and fostering a culture of innovation
• Oversees vendor release management specifications, including evaluating new reporting capabilities, engaging stakeholders, prototyping solutions, testing, training users and leading successful implementations
• Oversees a voluminous report and data repository with a focus on streamlining report library with additional prompts and filters, incorporating implemented operational business changes timely and evaluating current value add to organization
• Coordinates monthly review of scheduled reports to ensure recipient list is current, information is utilized and delivery criteria supports organizational needs
• Validates all modifications and audits full suite of custom reports for consistent tagging, descriptions and formatting
• Manages adherence to reporting guidelines to maintain report uniformity and expands standard operating procedures accordingly
• Actively participates and identifies report modifications required for year-end transition and manages deliverables.
• Leads the design and development of HR reports and dashboards with a focus on self-serve and application across system
• Supports the translation of business needs to technical specifications for report development
• Monitors report development and checks in with team regularly to ensure positive direction and movement
• Reviews, validates, and signs off on all newly created reports
• Proactively engages team to investigate and resolve report validity shortfalls
• Consistently researches new reporting technology and partners with HR Leadership in evaluating value add and return on investment
• Collaborates with other industry reporting professionals to explore new reporting advancements.
• Represents Virtua in community forums and networking events to gather best practices and upcoming product intel
• Confidently knowledge shares research, experience and partners in the development of a strategic reporting technology business plan
• Adheres to change management processes and ensures submissions are timely and follow guidelines
• In partnership with HR Leadership, recommends where reports and dashboards will be located and app connectivity to support seamless self-serve capabilities
• Identifies need for report/dashboard help text and guidelines
• Outlines the creation and implementation of report reference materials (articles and announcements)
• Coordinates operational training, conducts workshops and demonstrations as needed to promote user adoption, increasing customer comfort while navigating reports/dashboards and interpreting results.
• Monitors case management and ensures the successful and timely fulfillment of report requests
• Supports reporting team during triaging request by proposing insightful and clarifying questions and synthesizing report specifications based on customer discussions
• Upon delivering finished product, proactively connects with customers to measure satisfaction and gathers feedback for future process improvement in reporting

Manager, HR Systems Reporting

• Provide day-to-day administrative, operational and technical HR & Payroll support to colleagues
• Deliver exceptional customer service while supporting a high volume of inquiries and transactions across multiple HR functions
• Support will be provided through the human capital system with a focus on timely resolution
• Conduct training and education opportunities to help empower colleagues and leaders to use the system in the future

HR Operations Specialist, Full-time

Analyst

• Responsible for enhancing, supporting, and maintaining IT applications within the Virtua Health System
• Assistance with the optimization of the application through development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects
• Provide technical and functional application analysis, define system requirements, and develop logical data models using best practices for build and configuration, maintenance, and data integrity
• Ability to understand and manage IT integrations
• Ensure system changes follow change management procedures and protocols, create and maintain all documentation for all assigned applications, and develop, plan and execute testing for supported applications
• Knowledge and adherence to cybersecurity and HIPAA policies and practices.

IT Medical Imaging Analyst – Epic Cupid

• Perform quantitative and financial analysis along with audits designed to identify opportunities for improvement across the full spectrum of the Revenue Cycle.
• Assists in ensuring that the charge master and fee schedules are in accordance with government compliance policies and procedures, as well as third party payor needs.
• Review, identify, and analyze necessary CPT changes related to quarterly and annual AMA CPT updates and regulatory changes by timelines set.
• Works with revenue producing departments to ensure the ongoing coordinated consistency of the charge master and fee schedules, including accurate descriptions, coding, additions, deletions, pricing, and any other changes.
• Conduct analytical reviews determine net revenue effect of proposed charge master and fee schedule changes.
• Perform internal billing audits to ensure correcting coding/billing regulatory compliance and charge capture accuracy.
• Incumbent must develop close working relationships with management and staff in Revenue Integrity, Finance, Information Technology and Revenue and Clinical Operations allowing them to perform deep-dive analysis and reviews assisting with the identification of trends, solutions and potential corrective action steps.
• Will work both independently and have a high level of self-directed work efforts as well as be an integral part of the Revenue Integrity Team.
• Revenue Cycle will include areas from Hospital, Physician and Home Health.
• Monitor and assists with review of revenue cycle workqueues in Epic.
• Perform analysis to identify issues, trending, root cause, and action plan development with workqueue issues.
• Assist in strategic pricing process to optimize reimbursement within budget guidelines.
• Participate in ongoing coordination and resolution of revenue issues as they arise.
• Assists in troubleshooting and resolving issues related to the patient revenue cycle, and assists in development and recommendations.
• Provide guidance and communication and collaborate with Revenue Integrity Team, Clinical Operations and IT to help ensure workqueue rules are accurate and updated based on annual and quarterly coding changes.
• Assist with Epic performance reporting, including assisting with Revenue & Usage, Enterprise Charge Reconciliation and Volume Reports.
• Workqueue and reporting will include areas from Hospital, Physician and Home Health.
• Serve as resource to Patient Financial Services staff for reporting problems and denials on individual claims.
• Assist in researching coding issues, provide guidance and recommend solution to account representative.
• Analyze billing errors and denial data to identify root cause of issues.
• Work with Revenue Integrity Team, Clinical Operations and Patient Financial Services staff to implement corrective actions to ensure compliant charges, prevent future rejections/denials and accurate and reimbursement.
• Claim issues and denials will include areas from Hospital, Physician and Home Health.
• Lead and participate in projects related to Revenue Cycle initiatives.
• Participate in ongoing coordination and resolution of revenue issues as they arise.
• Provide input to Director and Manager for annual Revenue Integrity planning process.
• Assist with additional projects as needed for Hospital, Physician and Home Health.

Revenue Integrity Analyst – Epic Revenue Cycle Analyst, Hospital Experience Required, Epic Preferred

Program Manager

• Design, develop, facilitate and lead the implementation of identified organizational talent & organizational effectiveness strategies
• Assess and project specific needs through surveys, interviews with employees, focus groups, and/or consultation with managers, vendors, or colleagues
• Recommend, utilize and implement talent solutions organization-wide
• Manage the identified systems and structures related to talent management and organizational development that may include one or more of the following: change management, skill development, performance management, engagement, appreciation & recognition, succession planning, career planning, talent review, goal setting and others
• Provide change management and organizational effectiveness consulting support to the HR Business Partners
• Stay abreast of engagement trends and practices ensuring that Virtua remains a leading employer of choice
• Develop and implement metrics and tracking mechanisms to build accountability, measure results and optimize the impact of the Talent & OE function
• Coach, mentor and develop colleagues to promote core values and competencies, career path advancement and succession planning

Program Manager, Talent & Org Effectiveness

Manager

• In collaboration with assigned practice(s) Lead Physicians, directs and coordinates administrative and clinical services for assigned practice(s) as part of the dyad leadership model.
• Provides 24 hour accountability and day-to-day oversight and supervision to ensure optimal operations, safety, highly functional business systems and quality patient care; ensures optimal patient access and customer satisfaction.
• Assists in setting the tone and atmosphere of the practice and creating a positive work environment.
• Contributes to vision and strategic planning for growth of the practice.
• Promotes Virtua mission, vision, practice goals and philosophy and cascades all Virtua, VMG and office communications to direct reports as appropriate.
• Is compliant with Federal, state and local regulatory guidelines.

Practice Manager – Weight Management

Auditor

• Responsible for leading professional fee (pro-fee) coding quality audits, education, and training for CPT, ICD-10-CM, and HCPCS codes for Virtua Medical Group clinicians and coding department
• Leads and coordinates all phases of external clinical professional fee coding audit
• Communicates audit results to clinicians and leads
• Manages rebuttals
• Coordinates and performs post audit education
• Tracks and reports results
• Maintains all audit documentation and serve as a liaison for internal and external auditors
• Develops coding and training resources for the entire coding team
• Provides education to their staff, including clinicians and billers on pro-fee coding issues

Lead VMG Coding Auditor, Educator

• The Employee & Labor Relations Consultant provides guidance, advice and assistance to management and employees on a variety of employment, employee performance, and labor relations issues.
• This position conducts and/or directs the investigation of employee related issues, provides guidance on interpretation and application of policies and collective bargaining agreements, facilitates the grievance and dispute process, and provides supervisory training on topics related to employee and labor relations.
• Acts as an Employee Relations advisor/consultant to managers and employees
• Coaches, counsels and guides managers when interpreting Virtua policies and processes to ensure fair and consistent application.
• Educates employees and managers on policies, procedures, laws, standards and government regulations.
• Works with employees and supervisors to resolve workplace concerns and issues.
• Responds to employee relations issues such as employee complaints, harassment allegations and civil rights complaints.
• Determines when employee relations issues require escalation and forwards to appropriate HR team member as needed.
• Directs and conducts investigations as needed.
• Conducts Exit Interviews, analyzes data, identifies trends and, in conjunction with the HR Business Partner, develops strategies for minimizing turnover.
• Receives and responds to Unemployment inquiries and participates in Unemployment hearings.
• Acts as a Labor Relations advisor/consultant to managers
• Maintains working relationship with Union representatives and adheres to terms of labor contract by monitoring day-to-day implementation of contract provisions.
• Provides contract interpretation expertise to management.
• Assists management with investigating, answering and settling grievances.
• Assists management with responding to Requests for Information.
• Facilitates grievance process and attends grievance meetings/arbitrations as required.
• Participates in labor management and labor education meetings.
• Provides labor relations support during contract negotiations.
• Conducts labor relations and positive employee relations trainings.
• Establishes and builds effective relationships with labor unions
• Act as a project manager on proactive programs that improve local and system employee relations
• Partners with business leaders and HR teams to create and sustain positive employee relations programs and best practices.
• Assists with special and cross-functional projects and initiatives as needed or requested. May include business-focused or HR-related projects, at either the system or local level.
• Collects and analyzes multiple levels of employee feedback.
• Conducts employee relations and vulnerability assessment programs.
• Acts as part of an interdisciplinary team to assure alignment between HR support and client group needs
• Facilitates and/or conducts training (including orientation) and group presentations related to new programs, processes and other HR initiatives.
• Provides feedback for developing new or updating existing company HR policies, programs, and procedures.
• Actively participates at employee events, engagement events, rounding, etc.

Human Resources Employee – Labor Relations Consultant

Administrative Assistant

• Provides general and advanced, administrative, secretarial, and office support.
• Ensures efficient office operation.
• Researches a variety of information requests and responds accordingly.
• Prepares reports and presentations.
• Assists in the formulation of the department budget, business, plan, and related planning functions.
• Has regular contact with internal / external customers, suppliers, or employees.
• Prepares and monitors invoices and office expense reports.
• Has working knowledge of organization policies and department practices.
• Leads work of other clerical or administrative support personnel on a project basis or as otherwise directed.
• May assist in preparation and processing of dept. payroll.

Administrative Assistant II, Cardiopulmonary Rehab

Therapist

• Delivers radiation therapy treatments to patients as prescribed by the Radiation Oncologist.
• Performs CT Simulations as directed by the Radiation Oncologist; to include fabrication of positioning and immobilization devices, tattooing and simple beam modification devices.
• Performs Daily Quality Assurance on both the Linear Accelerator and CT Simulator.
• Appropriately and accurately documents in electronic medical record and written medical record.
• Explains procedures to patients thoroughly and ensures understanding.
• Reviews each chart for accurate documentation and for changes in prescription, written orders, or patient setup parameters.
• Maintains the appearance of the treatment room and CT Simulation room throughout the day by keeping the room neat and orderly.

Radiation Therapist – Per Diem

• Provides secretarial and administrative support using knowledge of medical terminology and procedures in a hospital, clinic, or laboratory environment.
• Compiles information for recording purposes and prepares reports.
• Screens and directs telephone calls, schedules appointments, greets patients, visitors, and maintains patient flow.
• Acts as a liaison with Patient Accounting and/or Physician billing services as required to clarify billing and charge issues.
• Produces, processes and maintains required documentation and reports such as productivity/utilization, medical records, customer surveys, audits, financial reports, staff certifications/licenses.
• Schedules management appointments, meetings, conferences. Prepares meeting minutes and memos. May maintain calendars/itinerary for management personnel as requested.
• Assists in orienting new office staff; participates in performance improvement initiatives; coordinates and maintains support personnel schedules.
• May lead work of other clerical or administrative support personnel on a project basis, as assigned, or as necessary to ensure smooth office work flow.
• Maintains office equipment (copier, fax, etc.), ensures par levels of office supplies and maintains disposition of clinical materials as required by regulatory agencies.

Medical Secretary, Radiology – Per Diem

• The position is responsible for root cause analytics along with audits to help identify opportunities, issues, and process improvement within the Revenue Cycle.
• This role supports the revenue cycle workflows, charge capture, workqueue and denial review processes within an Epic based EMR.
• This position will help optimize Revenue Cycle by evaluating, validating and trending data for presentation to all levels of the organization.
• Will support the Virtua Hospitals, Physician Groups and Home Health.
• Perform quantitative and financial analysis along with audits designed to identify opportunities for improvement across the full spectrum of the Revenue Cycle.
• Assists in ensuring that the charge master and fee schedules are in accordance with government compliance policies and procedures, as well as third party payor needs.
• Review, identify, and analyze necessary CPT changes related to quarterly and annual AMA CPT updates and regulatory changes by timelines set.
• Works with revenue producing departments to ensure the ongoing coordinated consistency of the charge master and fee schedules, including accurate descriptions, coding, additions, deletions, pricing, and any other changes.
• Conduct analytical reviews determine net revenue effect of proposed charge master and fee schedule changes.
• Perform internal billing audits to ensure correcting coding/billing regulatory compliance and charge capture accuracy.
• Incumbent must develop close working relationships with management and staff in Revenue Integrity, Finance, Information Technology and Revenue and Clinical Operations allowing them to perform deep-dive analysis and reviews assisting with the identification of trends, solutions and potential corrective action steps.
• Will work both independently and have a high level of self-directed work efforts as well as be an integral part of the Revenue Integrity Team. Revenue Cycle will include areas from Hospital, Physician and Home Health.
• Monitor and assists with review of revenue cycle workqueues in Epic.
• Perform analysis to identify issues, trending, root cause, and action plan development with workqueue issues.
• Assist in strategic pricing process to optimize reimbursement within budget guidelines.
• Participate in ongoing coordination and resolution of revenue issues as they arise.
• Assists in troubleshooting and resolving issues related to the patient revenue cycle, and assists in development and recommendations.
• Provide guidance and communication and collaborate with Revenue Integrity Team, Clinical Operations and IT to help ensure workqueue rules are accurate and updated based on annual and quarterly coding changes.
• Assist with Epic performance reporting, including assisting with Revenue & Usage, Enterprise Charge Reconciliation and Volume Reports.
• Workqueue and reporting will include areas from Hospital, Physician and Home Health.
• Serve as resource to Patient Financial Services staff for reporting problems and denials on individual claims.
• Assist in researching coding issues, provide guidance and recommend solution to account representative.
• Analyze billing errors and denial data to identify root cause of issues.
• Work with Revenue Integrity Team, Clinical Operations and Patient Financial Services staff to implement corrective actions to ensure compliant charges, prevent future rejections/denials and accurate and reimbursement.
• Claim issues and denials will include areas from Hospital, Physician and Home Health.
• Lead and participate in projects related to Revenue Cycle initiatives.
• Participate in ongoing coordination and resolution of revenue issues as they arise.
• Provide input to Director and Manager for annual Revenue Integrity planning process.
• Assist with additional projects as needed for Hospital, Physician and Home Health.